AI receptionist for real estate agencies in Turkestan
In Turkestan homes are chosen by the whole family, so a viewing is usually needed on a day off, when everyone is free. The agent offers Saturday and Sunday slots straight away, asks how many people are coming and passes the realtor a lead with the budget and timing.
Hello! I saw your listing for a house with a plot. Is it still for sale? What are the heating and water like?
Hello! Yes, it’s still for sale: 120 m² on a 800 m² plot, priced at 34 million tenge. Gas heating with its own boiler, water from a borehole, and a water heater in the house. Would you be buying with your own funds or a mortgage?
Our own money, and we’re also selling our flat. Could we see it on Saturday during the day, while it’s light?
Yes, our realtor Nurlan is free on Saturday at 12:00. Shall I book you in? And are you selling the flat yourselves, or would you like help with the sale?
Please book it. We’d like help with the sale.
You’re booked for Saturday at 12:00 to view the house. I’ve told the realtor you’re selling a flat and want help, and Nurlan will talk it through with you there.
When customers write in Turkestan
Most enquiries come in the evening and on Sundays, when there is time to scroll through listings. During the day people write briefly, “still available?”, and in the evening in detail, with the budget, area and moving date. Such a client won’t wait until morning for an answer: they have five other listings open.
Busiest hours: 10:00 to 12:00 and 18:00 to 22:00
The first messages before the working day: “is the fifth-floor flat still free?” The agent checks your list and answers.
In the afternoon people ask whether there is a nursery and a bus stop near the building. The agent answers if the description says so, and otherwise checks with a realtor.
Late in the evening people ask for a few more options “to think over tomorrow”. The agent sends properties from your list that fit the budget and area.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Үй әлі сатылып жатыр. Ертең сағат 18:00-де көрсете аламыз. Сізді жазып қояйын ба?
Здравствуйте! Дом ещё продаётся. Показать его можем завтра в 18:00, записать вас?
What the agent takes off your hands
Answers about your properties
Answers the questions that usually eat half a realtor’s day: is there a lift and parking, what condition is it in, is the building finished, can it be bought with a mortgage. Everything strictly from the data you uploaded, with no guesswork.
Qualifies the client
Asks one question at a time rather than firing off a form: first what the client is after, then the area and budget, then the timing. The conversation stays natural, and the realtor’s lead ends up with everything needed to pick options.
Books viewings
Groups viewings on a day that suits the client, back to back where possible, and saves each one in the CRM with the lead. The realtor sees where they are going and whom they are meeting, and the client gets a reminder with the time.
Hands the client to a realtor
Bargaining, deposits, document checks and mortgages are not the agent’s to discuss. It hands the client to a colleague with the chat and a short summary: what they want, what they can spend, what they have already seen.
Takes requests from owners
If an owner wants to let a flat, the agent asks about the term, the price, the furniture and whether children or pets are allowed, and saves it all in the lead. The realtor just has to come, look and photograph the place.
Turkestan: local context
The centre of Turkestan Region, once known as Yasy and one of the main cities of the Kazakh Khanate.
It is home to the Mausoleum of Khoja Ahmed Yasawi, a UNESCO World Heritage site and a place of pilgrimage.
Pilgrims and tourists come all year round, most of all in spring around Nauryz, when the hotels and cafes by the mausoleum stay open late.
The old town is private houses and the bazaar, the new centre is blocks of flats and hotels, and Kazakh and Uzbek are heard on the streets equally often.
In Turkestan the town is building actively, and hotels and guesthouses are going up beside the housing. Buyers ask both about a family home and about houses they could let to visitors. The agent makes no forecasts of what such a house might earn and hands that conversation to a realtor.
Areas and landmarks customers mention
the Old Town, Zhana Kala, Kuanysh Bazaar, Tauke Khan Avenue, the Mausoleum of Khoja Ahmed Yasawi
- Where
- Turkestan Region
- Population
- over 230,000
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh and Uzbek?
Yes. If a client starts in Kazakh, the whole conversation stays in Kazakh, and if they move to Russian, the agent moves too. In the south it also answers in Uzbek.
Does the agent search listing websites?
No, it works from your own list. That way clients only hear about properties you actually handle. If nothing fits, the agent writes up the request and passes it to a realtor.
Can the agent negotiate the price with a client?
No: bargaining depends on the seller and the situation. The agent tells the client the realtor will answer about the price, passes the question on and offers a time to talk or to meet at a viewing.
Where will my realtor see the lead?
In your CRM if it is connected, or in the built-in CRM if not. Each lead shows the essentials at a glance: buying or renting, budget, area, rooms, timing and the whole chat with the client.
Will the agent answer guests from other towns and countries?
Yes. It answers in Kazakh, Russian and English, in the guest’s language. In high season in Turkestan it keeps every chat going while you look after the guests in front of you.
Does it work for a developer with a sales office?
Yes. Enter the layouts, number of floors, prices and instalment terms for each phase, and the agent takes a buyer from the first question to a visit to your show flat or sales office, where your manager meets them.
Put the agent to work in Turkestan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.