AI receptionist for real estate agencies in Tashkent
Flats in new housing estates in Tashkent sell over months, and questions about them arrive on Telegram and Instagram around the clock. The agent answers from your listings: price, floor, completion date, instalments, and books those ready to look for a viewing with a realtor.
Hi! I saw two-room flats in a new housing estate on your channel. My budget is up to 900 million sum, ideally Chilanzar or Yunusabad.
Hello! Two options fit your budget: 62 m² for 845 million sum and 66 m² for 890 million sum. Both buildings are finished and the cadastre papers are ready. Are you planning a mortgage, the developer’s instalment plan or paying in full?
A mortgage. When can we see both?
Our realtor Bekzod shows these flats on Saturday between 10:00 and 14:00. What time shall I book you for?
11:00, please. I’ll come with my wife.
You’re down for Saturday at 11:00, and I’ve passed your request to the realtor: budget, area, mortgage. Bekzod will confirm the time and send the addresses with landmarks.
When customers write in Tashkent
People see new listings in your channel in the evening, at home with the phone in hand, and ask straight away whether they are still available. An answer that same evening often decides who they go to see the flat with.
Busiest hours: 10:00 to 13:00 and 20:00 to 23:00
Morning checks on whether the flat from last night’s channel post has been sold.
Students’ parents ask how far it is to the university on foot and whether the owner lets for the academic year.
A message from another town: the family moves in a month and wants a rental lined up in advance. The agent checks the budget, district and dates.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Rieltorimiz Bekzod kvartirani shanba kuni soat 12:00 da koʻrsatadi. Sizni yozib qoʻyaymi?
Здравствуйте! Риелтор Бекзод покажет квартиру в субботу в 12:00. Записать вас на показ?
What the agent takes off your hands
Answers about your listings
If a client mentions the address, the housing estate or the price from a listing, the agent finds that property among yours and answers about it: size, floor, furniture, the owner’s terms. If it has gone, the agent says so and suggests similar ones.
Finds out what the client needs
Before the realtor calls, it finds out the essentials: buy or rent, budget, district, how many rooms, by what date, cash, instalments or a mortgage. The realtor gets a client with a clear brief.
Books viewings
Offers the client a time within the hours the realtor set aside for viewings and books it. The realtor gets the lead with the chosen time and confirms the viewing, and the client receives a reminder the day before.
Hands the client to a realtor
If a client writes on Friday evening “I’ll take it, when can I pay the deposit?”, the agent does not answer for the realtor but passes the conversation to him at once. In the morning the realtor sees the summary and calls back first thing.
Understands voice messages
The agent handles a Telegram voice message just like text: it picks out the budget, district, number of rooms and dates and replies in writing. Everything the client said goes into the lead, so the realtor does not have to listen to the recording.
Tashkent: local context
The capital of the country and the largest city in Central Asia, with over 3 million people.
The country’s business and transport hub, with the first metro in Central Asia.
Telegram replaced the phone call here long ago: people ask the price, check the address and move a visit there, often from a traffic jam or from work.
In summer the daytime heat pushes life into the evening: after sunset people head out to parks, cafes and salons, and chats only quieten down at night.
Families move to the capital from the regions and from abroad, and many look for a home before they arrive. They write from another town or country, sometimes at night, and ask for options by their moving date. The agent checks the budget, district, number of rooms and dates and passes the lead to a realtor, who arranges the viewing.
In August and September in Tashkent brings many requests from students from the regions and their parents, looking for a flat for two or three near the university. The agent checks the budget for all of them, the move-in date and the length of the let, and the realtor shows only what fits.
Areas and landmarks customers mention
Chilanzar, Yunusabad, Sergeli, Karakamysh, TTZ, Beshagach, Chorsu, Alay Bazaar
- Where
- the capital
- Population
- over 3 million
- Customer languages
- Uzbek, Russian, English
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer clients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in the language the message came in. Uzbek on Telegram is written in both Latin and Cyrillic script; the agent reads both and understands voice messages too.
Where do the leads go?
Into your CRM if you use one, or into the built-in Solwees CRM. Each lead already holds the budget, district, number of rooms, dates and the chosen viewing time, with the chat attached.
How does the agent arrange viewings?
A viewing is only ever set within the hours the agency reserved for it. If none of them suits the client, the agent passes their wish on to the realtor, who arranges it directly.
Does it suit a housing estate’s sales office?
Yes. Flats in a housing estate sell over months, and questions pour in from Instagram and Telegram. The agent answers from your layouts, prices and instalment terms, and books those who want to see the show flat or the site at a convenient time.
What does the agent leave to people?
It does not bargain, check documents, take deposits or promise rental income. Those conversations go to a realtor with the chat, and the client is told that a member of staff will be in touch.
Does the agent understand Telegram voice messages?
Yes. In Tashkent many people talk rather than type. The agent understands a Telegram voice message and answers in text: tells them about the property and books a viewing.
How do I try it?
Sign up, connect your messengers and add your listings: a few are enough to see how the agent handles a conversation. The trial is 7 days, no card.
Put the agent to work in Tashkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.