AI receptionist for restaurants and cafes in Aktobe
In Aktobe people message a restaurant a day before dinner and half a year before a toi. The agent answers all of it at once: books a table or a booth, talks through the menu and hands your manager a finished banquet request.
Hello! Do you have a private booth free on Friday evening? There are nine of us, it’s a friend’s birthday.
Hello! On Friday a booth for 10 is free from 19:00 or from 20:30. The minimum spend in it is 50,000 tenge. Which time suits you better?
Let’s say 19:00. Can we bring balloons in beforehand and decorate?
Yes: the host will open the booth an hour before the booking, at 18:00. What name should I book it under?
Aigerim.
Booked: Friday, 19:00, booth for 10, under Aigerim. You can bring the balloons from 18:00, and I’ll send a reminder on Friday afternoon.
When customers write in Aktobe
In winter, with frost and blizzards, people go out less and order delivery more, and in summer they book terraces. All year round the busiest time is the evening after work, when people write about a table and about dinner at home.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Asking the price of the set lunch and whether any tables are free.
After work, booking a booth for tonight and asking about the minimum spend.
After a family council, a message about a toi: date, guests, budget per head.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Asks for the date, time and party size, offers a free table or booth and confirms the booking at once. If a booth has a minimum spend or a deposit, it says so up front, so there are no surprises at the end of the night.
Collects toi and banquet requests
Asks about the occasion, date, guest count, budget per person and whether the family brings its own host, then books them in to see the hall. Your manager gets a request that can be costed straight away.
Answers about the menu, delivery and takeaway
Tells guests what is on the menu today and what it costs, whether you deliver to their area, whether the meat is halal and whether there is a children’s menu. It answers only from your data and invents nothing.
Reminds and reschedules
The day before, it confirms the booking with the guest, and if they have changed their mind, it frees the table for others at once. That means fewer empty tables with a reserved sign in the evening.
Brings in your manager when needed
When a guest asks for something only a person can decide, such as a deposit refund or a change to the banquet menu, the agent brings in a member of staff at once. The whole conversation is in your inbox, and you can reply right there.
Aktobe: local context
The centre of Aktobe Region and the largest city in the west of the country, on the banks of the Ilek.
It grew from the Ak-Tobe military post and is known today for its ferroalloy and chrome chemicals plants, while oil and gas are produced across the region.
The city keeps growing to the west and east, and people in the new quarters look for salons, clinics and tradespeople close to home.
Winter brings blizzards and summer brings dust storms, and in that weather people would rather arrange things by message than set off on the off chance.
In May and June in Aktobe the graduation parties begin: school classes and student groups look for a hall for the evening, and parents ask about the menu and the price per head. The agent gathers these requests in full and passes them to your manager without pulling your host away from ordinary bookings.
Areas and landmarks customers mention
the Old Town, Zhilgorodok, 11th Microdistrict, Batys-2, Nur-Aktobe, Abilkaiyr Khan Avenue
- Where
- Aktobe Region
- Population
- over 580,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent answers the family’s first questions: is the date free, how many seats the hall has, what the minimum spend is, whether they can bring their own host. When the family is ready to discuss the menu, it passes your manager a request with all the answers.
Does the agent answer in Kazakh?
Yes, in Kazakh, Russian and English: the agent writes in whichever language the guest chose. It also understands mixed messages with Kazakh and Russian words in one sentence.
How does the agent handle deposits and minimum spends?
It states the terms you set: the minimum spend in a booth, the deposit, how long a booking is held. The agent does not take money itself: payment and its confirmation stay with your staff.
Where do the bookings go?
Into your CRM if you already keep guests there, or into the built-in Solwees CRM. Either way your host sees the day’s bookings as one list and knows who asked for what.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and floor. The agent asks where the guests would rather go, in Aktobe or closer to home, and books a table there.
How do I get started?
Connect WhatsApp and Instagram and add the menu and the terms for booths and the banquet hall. The agent works free for seven days with no card, and if something in its answers is off, you can adjust the rules at any time.
Put the agent to work in Aktobe
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.