AI receptionist for restaurants and cafes in Atyrau
Evening bookings, takeaway orders and questions about free toi dates in Atyrau all land in one WhatsApp. The agent works through them in turn and loses nothing, even with a wedding in full swing in the hall.
Hello! Do you have a private booth free on Friday evening? There are nine of us, it’s a friend’s birthday.
Hello! On Friday a booth for 10 is free from 19:00 or from 20:30. The minimum spend in it is 50,000 tenge. Which time suits you better?
Let’s say 19:00. Can we bring balloons in beforehand and decorate?
Yes: the host will open the booth an hour before the booking, at 18:00. What name should I book it under?
Aizhan.
Booked: Friday, 19:00, booth for 10, under Aizhan. You can bring the balloons from 18:00, and I’ll send a reminder on Friday afternoon.
When customers write in Atyrau
Most messages arrive between five and nine in the evening: is there room tonight, how late is the kitchen open, can we take food away. In spring and summer questions about free Saturdays for a toi join them, and people ask several halls at once.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Asking the price of the set lunch and whether any tables are free.
Writing that they are running late and asking to hold the table.
After a family council, a message about a toi: date, guests, budget per head.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Says at once whether there is a table tonight and where: by the window, in the main hall or in a booth, even if it is the hundredth message of the evening. The booking shows up for your host straight away, so there is no mix-up at the door.
Collects toi and banquet requests
A toi is discussed at length by the whole family, and questions come at all hours. The agent keeps the whole history in one chat, answers by your hall’s terms and gives your manager a short summary: date, guests, menu, budget.
Answers about the menu, delivery and takeaway
Tells guests what is on the menu today and what it costs, whether you deliver to their area, whether the meat is halal and whether there is a children’s menu. It answers only from your data and invents nothing.
Reminds and reschedules
A few hours before the booking it sends a reminder and asks whether it still stands. If the guest replies they won’t come, the table goes straight back to free and can go to people writing in the evening.
Brings in your manager when needed
When a guest asks for something only a person can decide, such as a deposit refund or a change to the banquet menu, the agent brings in a member of staff at once. The whole conversation is in your inbox, and you can reply right there.
Atyrau: local context
The centre of Atyrau Region and the oil capital of Kazakhstan, with a refinery and the offices of the companies working the Tengiz and Kashagan fields.
The city stands on the Ural not far from the Caspian and was called Guryev before it was renamed.
The Ural splits the city into a European and an Asian part, and people describe where they live just like that: “in Europe” or “in Asia”.
Many people work rotations on the oil fields, and family matters, from a doctor’s visit to a toi, are planned for the days the rotation worker is home.
In Atyrau there are many foreign specialists and business travellers, so restaurants get messages in English as well as Russian and Kazakh. The agent answers in the guest’s language and gathers company requests for business dinners and banquets in full for your manager.
Areas and landmarks customers mention
Zhilgorodok, Avangard, Nursaya, Balykshy, the Ural embankment
- Where
- Atyrau Region
- Population
- over 320,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent keeps the conversation going as long as it takes: a family can write for a week, change the guest count and the date, and your manager ends up with one request holding the latest details. It quotes only the prices you have set.
Does the agent answer in Kazakh?
Yes. Guests write however they like and get the answer in the same language: Kazakh, Russian or English. You upload the menu and rules once, with no need to translate them.
How does the agent handle deposits and minimum spends?
The agent tells the guest about the deposit and minimum spend before booking, so there are no arguments in the evening. Payment details and refunds stay with your staff: the agent passes such questions on together with the chat.
Where do the bookings go?
If you have a CRM, bookings and guests go into it. If not, everything is kept in the built-in Solwees CRM: the day’s bookings, guest contacts, banquet requests, all visible in one place.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books a table for those days and sends a reminder the day before so the booking does not get lost.
How do I get started?
Sign up, connect your venue’s WhatsApp and Instagram and add the menu, opening hours and booking rules. The first 7 days are free with no card: long enough to see how the agent answers your guests.
Put the agent to work in Atyrau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.