AI receptionist for restaurants and cafes in Denov
In Denov the cafe owner is at the kazan from the morning, with a phone that never stops buzzing. The agent answers Telegram for them: books a table or a tapchan, says how long the plov will last and notes down a request for a family celebration.
Voice message, 0:18
Good evening! Just to check: a table for five tonight at 20:30, on the terrace if possible? There is a free one on the terrace. What name shall I put it under?
Mohinur. And a high chair, if you have one.
We’ll set out a high chair. Booked: tonight, 20:30, the terrace, five guests, under Mohinur. If you’re running late, write here and we’ll hold the table until 21:00.
Rahmat, thanks! We’ll be on time.
See you this evening!
When customers write in Denov
On an ordinary day the questions are simple: are you open now, is there a table, what does delivery cost. But every few days a celebration request comes in, and it must not slip: in the wedding season free Saturdays go fast.
Busiest hours: 10:00 to 13:00 and 18:00 to 21:00
Takeaway plov, and how long it will last today.
In Ramadan, tables booked for iftar at sunset.
Asking whether the hall is free for an engagement next month and how many guests it holds.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Dilbar! Ertaga soat 13:00 ga toʻrt kishilik boʻsh stol bor. Sizga band qilib qoʻyaymi?
Здравствуйте, Дилбар! Завтра на 13:00 свободен стол на четверых. Оставить его за вами?
What the agent takes off your hands
Books tables
Asks what time and for how many the table is needed, whether they want a high chair or a quieter spot, and books by your rules. If the guest changes their mind, it moves or cancels the booking in the same chat.
Understands voice messages
To the agent, a voice message from the car or the market is as good as text: it understands what the guest wants and replies in writing with the date, time and party size, so everything can be read again later.
Takes wedding and banquet requests
A wedding, an engagement, a beshik-toy or an anniversary: the agent gathers everything needed for a quote and passes it to your manager. It only says what a banquet costs if banquet prices are in your rules.
Answers about the menu
Says what time plov will be ready today and how long it usually lasts, what’s on the menu, what delivery costs and how to find you. It answers only from your details and never makes things up.
Keeps up at the busiest hours
Navruz, a wedding Saturday, the Friday before a weekend: on those days your host is busy with guests while messages keep coming. The agent answers each one, and your host sees every conversation in one inbox.
Denov: local context
The second-largest town of Surkhandarya Region, in the Surkhandarya valley by the Hissar range.
The ancient site of Dalverzin Tepe is nearby, and the old Sayyid Atalik madrasa stands in the town.
The valley around the town is warm and fertile, and in season many people are out in the orchards and fields from early morning, leaving errands for the evening.
People from the villages of the north of the region come here to shop and see doctors, and the town is busiest on bazaar days.
In Denov nearly every celebration takes place in one of a few halls in town, and a free Saturday in the wedding season goes fast. The agent answers the request the same evening, notes the date and the guest count and passes it to the owner.
Areas and landmarks customers mention
Yangi Bozor, the Sayyid Atalik Madrasa, Rashidov Street
- Where
- Surkhandarya Region
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes, and at any hour: families often write about a wedding late in the evening. The agent gathers the occasion, date, guest count and budget, says whether the hall is free and passes the request to your manager, who can call back with menu options ready.
Can the agent tell a guest whether there is plov today?
Yes, if the serving time is in your rules, for example “plov from 12:00 until it runs out”. The agent gives that time, offers to book a table and asks for portions to be kept for the guest, if that is something you do.
Does the agent answer in Uzbek?
Yes. It replies in the guest’s language: Uzbek, Russian or English. If a guest starts in Uzbek and moves to Russian, the agent carries on in Russian.
What if the day is fully booked?
The agent never books more tables than the room has. It tells the guest honestly that the time is full and offers an earlier hour, the next day or the waitlist. In Ramadan this helps a lot: everyone wants the same time for iftar.
Where do the bookings go?
Bookings are saved in a CRM: yours if it is connected, or the built-in one. The whole chat with the guest is there too, so your host can take over the conversation at any moment.
Does it suit a business with just a couple of people?
Yes. In Denov the same person often does the work and answers customers. The agent takes over the chats so you do not have to stop what you are doing.
How do I start?
Sign up, connect your venue’s Telegram and add the menu, opening hours and booking rules. The first seven days are free and no card details are needed.
Put the agent to work in Denov
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.