AI receptionist for restaurants and cafes in Termez
In Termez some guests decide where to have lunch half an hour ahead, others choose a wedding hall half a year ahead, and they all write to one Telegram. The agent answers each of them: books a table, says what is on the menu and puts the banquet request together for your manager.
Assalomu alaykum! We’d like to hold a wedding with you in October, about 300 guests. Which dates are still free?
Va alaykum assalom! In October the 10th and the 24th are free, and the hall seats up to 350. So the manager can prepare a menu and a quote, what is your budget per guest, and do you need the morning plov for the men?
The 24th is better. About 250,000 sum per guest, and yes to the morning plov. Please put the request under Gulnoz.
Noted: 24 October, wedding, about 300 guests, 250,000 sum per guest, morning plov the same day, under Gulnoz. I’ve passed it to the manager, who will call you tomorrow before lunch with menu options.
Good, we’ll wait for the call.
If the guest count changes, write in this chat and I’ll pass it straight to the manager.
When customers write in Termez
By day the questions are short: what’s on today, do you deliver, how late are you open. In the evening people write at more length: a table for the family, a birthday, a gap. In Ramadan iftar bookings join them, and the most messages come in the couple of hours before sunset.
Busiest hours: 11:00 to 14:00 and 18:00 to 22:00
Asking whether there will be plov today and asking for portions to be kept for lunch.
In Ramadan, tables booked for iftar at sunset.
After a family council, a wedding request: the date, the guest count, whether a morning plov is needed.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Xayrli kech, Guzal! Juma kuni soat 20:00 ga terrasada olti kishilik boʻsh stol bor. Sizning nomingizga band qilib qoʻyaymi?
Добрый вечер, Гузал! В пятницу на 20:00 на террасе есть свободный стол на шестерых. Забронировать на ваше имя?
What the agent takes off your hands
Books tables
Asks what time and for how many the table is needed, whether they want a high chair or a quieter spot, and books by your rules. If the guest changes their mind, it moves or cancels the booking in the same chat.
Understands voice messages
Many guests don’t type: they record a voice message on Telegram, in Uzbek or in Russian. The agent understands it and answers in text, so the guest keeps the booking in writing.
Takes wedding and banquet requests
A wedding, an engagement, a beshik-toy or an anniversary: the agent gathers everything needed for a quote and passes it to your manager. It only says what a banquet costs if banquet prices are in your rules.
Answers about the menu
Says what time plov will be ready today and how long it usually lasts, what’s on the menu, what delivery costs and how to find you. It answers only from your details and never makes things up.
Keeps up at the busiest hours
At lunchtime, on a Friday evening and after sunset in Ramadan your host has no time for the phone. The agent answers every message in those hours, so guests don’t drift to the place next door.
Termez: local context
The centre of Surkhandarya Region on the Amu Darya and the southernmost city in the country, on the Afghan border.
Nearby are the Buddhist monasteries of Kara Tepe and Fayaz Tepe and the memorial complex of al-Hakim at-Termizi.
Trade with Afghanistan passes through the city, so there are many visitors: drivers, traders and people on business trips.
Pilgrims come to the shrines of Termez from all over the country, and tourists in spring and autumn, so there are more visitors than you would expect in a city this size.
In summer in Termez afternoons go past forty degrees and life moves to the evening: terrace tables are booked for 20:00 and later, and delivery is ordered by day so nobody has to go out in the heat. The agent answers by day and late in the evening, when most messages arrive.
Areas and landmarks customers mention
Yashil Dunyo Bazaar, Yubileyny, Alpomish, the railway station
- Where
- Surkhandarya Region
- Population
- over 200,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes, and at any hour: families often write about a wedding late in the evening. The agent gathers the occasion, date, guest count and budget, says whether the hall is free and passes the request to your manager, who can call back with menu options ready.
Can the agent tell a guest whether there is plov today?
Yes, if the serving time is in your rules, for example “plov from 12:00 until it runs out”. The agent gives that time, offers to book a table and asks for portions to be kept for the guest, if that is something you do.
Does the agent answer in Uzbek?
Yes. The agent picks up the language the guest writes in: Uzbek, Russian or English. You don’t need to load your menu and rules in every language.
What if the day is fully booked?
The agent sees how many tables are already taken and never books beyond that. It offers the guest a time when there is room, and if that exact time matters to them, passes the request to your host.
Where do the bookings go?
Into your CRM if it is connected, or into the built-in CRM if you have none. The chat is saved with the booking, so you can see what was agreed: a high chair, plov on arrival, a cake.
Can one account run several locations?
Yes. Each location has its own address, hours and floor. The agent asks where the guests would rather go, in Termez or in the district, and books a table at the right one.
How do I start?
Connect Telegram and Instagram, upload the menu and booking rules, and see the same day how the agent answers your guests. You can use it free for a week, without a card.
Put the agent to work in Termez
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.