AI receptionist for restaurants and cafes in Ekibastuz
Evening bookings, takeaway orders and questions about free toi dates in Ekibastuz all land in one WhatsApp. The agent works through them in turn and loses nothing, even with a wedding in full swing in the hall.
Good evening! We’d like to hold a tusaukeser, the first-steps party for our son on the last Saturday of August, about 60 guests. Is the hall free that day?
Good evening! Yes, the small hall is still free that day and seats up to 80. What budget per guest do you have in mind?
About 12,000 tenge per person. Could we come and see the hall first?
Of course. Arman, our manager, shows the hall on weekdays from 11:00 to 18:00 and will talk you through the menu and decorations. Which day suits you?
Wednesday, around three. My name is Aruzhan.
Aruzhan, I’ve booked you in for Wednesday at 15:00 to see the hall. I’ve passed the date, guest count and budget to the manager, who will have a costing ready for the meeting.
When customers write in Ekibastuz
Around lunchtime people ask about the set lunch and delivery, after work they book tables and booths for the evening. Toi questions come in the evenings and at weekends, once the family has gathered and picked a date, and it is best to answer that same evening, or the family goes to see another hall.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Checking whether there is beshbarmak today and asking to keep a portion for takeaway.
Writing that they are running late and asking to hold the table.
After a family council, a message about a toi: date, guests, budget per head.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Says at once whether there is a table tonight and where: by the window, in the main hall or in a booth, even if it is the hundredth message of the evening. The booking shows up for your host straight away, so there is no mix-up at the door.
Collects toi and banquet requests
Asks about the occasion, date, guest count, budget per person and whether the family brings its own host, then books them in to see the hall. Your manager gets a request that can be costed straight away.
Answers about the menu, delivery and takeaway
Tells guests what is on the menu today and what it costs, whether you deliver to their area, whether the meat is halal and whether there is a children’s menu. It answers only from your data and invents nothing.
Reminds and reschedules
A few hours before the booking it sends a reminder and asks whether it still stands. If the guest replies they won’t come, the table goes straight back to free and can go to people writing in the evening.
Brings in your manager when needed
The agent knows where its remit ends: a disputed bill, an unhappy guest, special terms for a regular. It hands such conversations to a member of staff with a note on what they are about and stays out of them from then on.
Ekibastuz: local context
A town of coal miners and power engineers in Pavlodar Region, at the heart of the Ekibastuz coal basin.
Huge open-pit coal mines and power stations surround the town, and one of them has the tallest chimney in the world.
The pits and power stations run around the clock, so there is always someone going on shift or coming off it.
For big purchases and rarer specialists people go to Pavlodar, but haircuts, manicures and repairs they are used to finding in town.
In Ekibastuz halls get booked by whole crews for Miners’ Day at the end of August and Power Engineers’ Day in December. The agent takes these requests at any hour, checks the guest count and budget and passes them to your manager, while handling ordinary evening bookings itself.
Areas and landmarks customers mention
Mashkhur Zhusup Street, Kunaev Avenue, Solnechny, the Bogatyr pit
- Where
- Pavlodar Region
- Population
- over 120,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. It asks about the occasion, date, guest count, budget per person and menu wishes, books the family in to see the hall and passes everything to your manager as one request. It never invents a banquet total: it quotes one only if your terms include it.
Does the agent answer in Kazakh?
Yes, in Kazakh, Russian and English: the agent writes in whichever language the guest chose. It also understands mixed messages with Kazakh and Russian words in one sentence.
How does the agent handle deposits and minimum spends?
However you set it up. You can ask for a deposit only for booths or only on Fridays and Saturdays, and the agent tells the guest when they book. Taking and checking payment stays with your staff.
Will the agent answer people writing after a night shift?
Yes, at any hour. It says whether the kitchen is open right now and how late takeaway orders are taken, and books a table for a convenient time.
Where do the bookings go?
Wherever you already work: bookings and guest contacts go into your CRM. If you don’t have one, everything is kept in the built-in Solwees CRM, and each guest’s history stays at hand, such as which table they like.
How do I get started?
With a trial week: 7 days free, no card needed. Connect your venue’s WhatsApp, upload the menu and opening hours, and the agent starts answering guests while you see every reply it sends.
Put the agent to work in Ekibastuz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.