AI receptionist for restaurants and cafes in Kattakurgan
In Kattakurgan guests would rather record a voice message than type, and they expect a quick reply. The agent understands Telegram voice messages and answers in text: books a table for the evening, helps with the menu and takes a celebration request.
Hello, this is Bekzod. I have a booking for four on Saturday at 19:00. Could we move it to 20:30? We won’t make it from work in time.
Hello! I’ve found your booking. A table for four is free at 20:30, so I’ve moved it. Everything else stays the same: Saturday, four guests, the same room.
Great. And can we order shashlik ahead so we don’t wait long?
Yes, I’ll add it to the booking and ask for it at 20:40. How many skewers, and which kind?
Eight lamb and four chicken.
Added: Saturday, 20:30, four guests, 8 lamb and 4 chicken skewers at 20:40. Name on the booking: Bekzod. See you then!
When customers write in Kattakurgan
On an ordinary day the questions are simple: are you open now, is there a table, what does delivery cost. But every few days a celebration request comes in, and it must not slip: in the wedding season free Saturdays go fast.
Busiest hours: 10:00 to 13:00 and 18:00 to 21:00
Asking whether there will be plov today and asking for portions to be kept for lunch.
An evening table booked by voice message on the way home from work.
Asking whether the hall is free for an engagement next month and how many guests it holds.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Nilufar! Ertaga soat 13:00 ga toʻrt kishilik boʻsh stol bor. Sizga band qilib qoʻyaymi?
Здравствуйте, Нилуфар! Завтра на 13:00 свободен стол на четверых. Оставить его за вами?
What the agent takes off your hands
Books tables
Checks the date, time and party size, offers a free table, a private room or a tapchan on the terrace and fixes the booking on the spot. A day before the visit it reminds the guest, and if plans change, moves the booking to another time.
Understands voice messages
To the agent, a voice message from the car or the market is as good as text: it understands what the guest wants and replies in writing with the date, time and party size, so everything can be read again later.
Takes wedding and banquet requests
Asks about the occasion, the date, the guest count, the budget per person and whether a morning plov is needed. Your manager gets one complete request and can start on the menu straight away, without a long thread.
Answers about the menu
Says what time plov will be ready today and how long it usually lasts, what’s on the menu, what delivery costs and how to find you. It answers only from your details and never makes things up.
Keeps up at the busiest hours
When the cook is serving plov and the waiters are carrying tea, nobody is free to answer Telegram. The agent takes it on: guests get an answer at once, and your host finds the bookings ready as soon as they are free.
Kattakurgan: local context
The second-largest town of Samarkand Region, in the Zeravshan valley.
To the south lies the Kattakurgan reservoir, known as the Uzbek Sea.
The town sits on the railway between Samarkand and Bukhara, and many make a day trip to the regional centre on business and come back the same day.
On hot weekends many head to the reservoir, and on weekdays life revolves around the bazaar and work.
In Kattakurgan, on the road between Samarkand and Bukhara, many drivers stop for lunch and write ahead from the car: is there plov, can they eat quickly and move on. The agent answers at once, and books tables for local family celebrations at the same time.
Areas and landmarks customers mention
the New Centre, the old town, the farmers’ market, the cotton gin
- Where
- Samarkand Region
- Population
- over 90,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes. It asks for the date, the guest count, the budget per person and menu wishes, checks whether a morning plov is needed and hands your manager one finished request. It only says what a banquet costs if banquet prices are in your rules.
Can the agent tell a guest whether there is plov today?
Yes. You set in your rules what time plov is usually ready and what to offer once it has run out. The agent answers by those rules: gives the time, offers a lunch table, and if today’s plov is gone, suggests other dishes.
Does the agent answer in Uzbek?
Yes. The agent picks up the language the guest writes in: Uzbek, Russian or English. You don’t need to load your menu and rules in every language.
What if the day is fully booked?
Then the agent doesn’t overpromise: it says there are no free tables and names the nearest free time. A wedding request for a taken date still goes to your manager, in case you have a second hall or the date frees up.
Where do the bookings go?
Into your CRM if it is connected, or into the built-in CRM if you have none. The chat is saved with the booking, so you can see what was agreed: a high chair, plov on arrival, a cake.
Does it suit a business with just a couple of people?
Yes. In Kattakurgan the same person often does the work and answers customers. The agent takes over the chats so you do not have to stop what you are doing.
How do I start?
Sign up, connect your venue’s Telegram and add the menu, opening hours and booking rules. The first seven days are free and no card details are needed.
Put the agent to work in Kattakurgan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.