AI receptionist for restaurants and cafes in Samarkand
In Samarkand some guests decide where to have lunch half an hour ahead, others choose a wedding hall half a year ahead, and they all write to one Telegram. The agent answers each of them: books a table, says what is on the menu and puts the banquet request together for your manager.
Assalomu alaykum! We’d like to hold a wedding with you in October, about 300 guests. Which dates are still free?
Va alaykum assalom! In October the 10th and the 24th are free, and the hall seats up to 350. So the manager can prepare a menu and a quote, what is your budget per guest, and do you need the morning plov for the men?
The 24th is better. About 250,000 sum per guest, and yes to the morning plov. Please put the request under Nilufar.
Noted: 24 October, wedding, about 300 guests, 250,000 sum per guest, morning plov the same day, under Nilufar. I’ve passed it to the manager, who will call you tomorrow before lunch with menu options.
Good, we’ll wait for the call.
If the guest count changes, write in this chat and I’ll pass it straight to the manager.
When customers write in Samarkand
By day the questions are short: what’s on today, do you deliver, how late are you open. In the evening people write at more length: a table for the family, a birthday, a gap. In Ramadan iftar bookings join them, and the most messages come in the couple of hours before sunset.
Busiest hours: 11:00 to 14:00 and 18:00 to 22:00
Asking whether there will be plov today and asking for portions to be kept for lunch.
In Ramadan, tables booked for iftar at sunset.
Asking whether the hall is free for an engagement next month and how many guests it holds.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
Many people here speak Tajik at home, and the agent answers in Tajik too.
Assalomu alaykum, Mohinur! Ertaga soat 13:00 ga toʻrt kishilik boʻsh stol bor. Sizga band qilib qoʻyaymi?
Здравствуйте, Мохинур! Завтра на 13:00 свободен стол на четверых. Оставить его за вами?
What the agent takes off your hands
Books tables
Checks the date, time and party size, offers a free table, a private room or a tapchan on the terrace and fixes the booking on the spot. A day before the visit it reminds the guest, and if plans change, moves the booking to another time.
Understands voice messages
Many guests don’t type: they record a voice message on Telegram, in Uzbek or in Russian. The agent understands it and answers in text, so the guest keeps the booking in writing.
Takes wedding and banquet requests
Asks about the occasion, the date, the guest count, the budget per person and whether a morning plov is needed. Your manager gets one complete request and can start on the menu straight away, without a long thread.
Answers about the menu
Says what time plov will be ready today and how long it usually lasts, what’s on the menu, what delivery costs and how to find you. It answers only from your details and never makes things up.
Keeps up at the busiest hours
When the cook is serving plov and the waiters are carrying tea, nobody is free to answer Telegram. The agent takes it on: guests get an answer at once, and your host finds the bookings ready as soon as they are free.
Samarkand: local context
The centre of Samarkand Region and one of the oldest cities in Central Asia, famous since the days of the Silk Road.
The Registan, Gur-e-Amir and Shah-i-Zinda are part of a UNESCO World Heritage Site.
The city splits into the old part, with its mahallas around the Registan, and the newer part along the shady University Boulevard, always full of students.
For locals the morning starts at the Siab Bazaar, where they go for bread, fruit and news, and in the evening life moves back to the mahalla.
In spring and early autumn tourists join your regular guests in Samarkand. After the Registan they look for somewhere to try Samarkand plov, write on Instagram and WhatsApp, often in English, and ask whether they can come without a booking. The agent answers them as quickly as locals and never mixes up a wedding request with dinner for two.
Areas and landmarks customers mention
the Registan, Siab Bazaar, University Boulevard, the railway station, Mikrorayon, Sattepo
- Where
- Samarkand Region
- Population
- over 550,000
- Customer languages
- Uzbek, Tajik, Russian, English
- Where they write
- Telegram, Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes. It asks for the date, the guest count, the budget per person and menu wishes, checks whether a morning plov is needed and hands your manager one finished request. It only says what a banquet costs if banquet prices are in your rules.
Can the agent tell a guest whether there is plov today?
Yes. You set in your rules what time plov is usually ready and what to offer once it has run out. The agent answers by those rules: gives the time, offers a lunch table, and if today’s plov is gone, suggests other dishes.
Does the agent answer in Uzbek?
Yes. The agent picks up the language the guest writes in: Uzbek, Russian, Tajik or English. You don’t need to load your menu and rules in every language.
What if the day is fully booked?
The agent never books more tables than the room has. It tells the guest honestly that the time is full and offers an earlier hour, the next day or the waitlist. In Ramadan this helps a lot: everyone wants the same time for iftar.
Where do the bookings go?
Into your CRM if it is connected, or into the built-in CRM if you have none. The chat is saved with the booking, so you can see what was agreed: a high chair, plov on arrival, a cake.
Will the agent answer tourists in English?
Yes. It answers in Uzbek, Russian, English and Tajik, in the guest’s language. In high season in Samarkand it keeps up with tourists and locals at the same time.
How do I start?
Sign up, connect your venue’s Telegram and add the menu, opening hours and booking rules. The first seven days are free and no card details are needed.
Put the agent to work in Samarkand
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.