AI receptionist for restaurants and cafes in Khiva
In Khiva restaurants serve lunches by day, families in the evening and weddings at weekends, and each brings messages at its own hour. The agent answers instead of your host on Telegram and Instagram and keeps all these conversations apart.
Hello! We’re coming from Tashkent and will be in Khiva on Saturday. We want to try the local plov. What time do you serve it?
Hello! We serve plov from 12:00 until it runs out, usually around 14:00 at the weekend. It’s best to book a table, then portions will be kept for you. How many of you will there be?
Four, at 12:30. The booking is under Lobar.
Booked: a table for four on Saturday at 12:30, under Lobar, and I’ve asked for four portions of plov to be kept. I’ll send a map pin so you find us straight away.
Thank you, see you on Saturday!
See you then, have a good trip!
When customers write in Khiva
By day the questions are short: what’s on today, do you deliver, how late are you open. In the evening people write at more length: a table for the family, a birthday, a gap. In Ramadan iftar bookings join them, and the most messages come in the couple of hours before sunset.
Busiest hours: 11:00 to 14:00 and 18:00 to 22:00
An office books lunch for the team and wants everything on the table by 13:00.
Asking for a tapchan on the terrace for when the heat eases.
After a family council, a wedding request: the date, the guest count, whether a morning plov is needed.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Xayrli kech, Dilbar! Juma kuni soat 20:00 ga terrasada olti kishilik boʻsh stol bor. Sizning nomingizga band qilib qoʻyaymi?
Добрый вечер, Дилбар! В пятницу на 20:00 на террасе есть свободный стол на шестерых. Забронировать на ваше имя?
What the agent takes off your hands
Books tables
Checks the date, time and party size, offers a free table, a private room or a tapchan on the terrace and fixes the booking on the spot. A day before the visit it reminds the guest, and if plans change, moves the booking to another time.
Understands voice messages
Many guests don’t type: they record a voice message on Telegram, in Uzbek or in Russian. The agent understands it and answers in text, so the guest keeps the booking in writing.
Takes wedding and banquet requests
The agent handles a celebration enquiry the way your manager would: first the date and guest count, then the menu, the budget and special wishes. Once it is all gathered, your manager gets the request in one message and calls the family with an offer ready.
Answers about the menu
Says what time plov will be ready today and how long it usually lasts, what’s on the menu, what delivery costs and how to find you. It answers only from your details and never makes things up.
Keeps up at the busiest hours
Navruz, a wedding Saturday, the Friday before a weekend: on those days your host is busy with guests while messages keep coming. The agent answers each one, and your host sees every conversation in one inbox.
Khiva: local context
The former capital of the Khanate of Khiva, in Khorezm Region.
Itchan Kala, the walled inner town, was the first site in the country on the UNESCO World Heritage List, and people still live inside its walls.
In spring and autumn Itchan Kala is full of tourists, summer afternoons are hot and quiet, and in winter the old town is left almost to locals.
Guesthouse owners often answer guests themselves, in between housework and welcoming new arrivals.
Many cafes in Khiva stand inside Itchan Kala or by its walls, and tourists ask about a rooftop table with a view of the minarets, about Khorezm dishes and how late you are open. The agent answers from your menu and rules and books a sunset table while there is still room on the roof.
Areas and landmarks customers mention
Itchan Kala, Dishan Kala, the Ota Darvoza gate, the Palvan Darvoza gate
- Where
- Khorezm Region
- Population
- over 100,000
- Customer languages
- Uzbek, Russian, English
- Where they write
- Telegram, Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes. It asks for the date, the guest count, the budget per person and menu wishes, checks whether a morning plov is needed and hands your manager one finished request. It only says what a banquet costs if banquet prices are in your rules.
Can the agent tell a guest whether there is plov today?
Yes, if the serving time is in your rules, for example “plov from 12:00 until it runs out”. The agent gives that time, offers to book a table and asks for portions to be kept for the guest, if that is something you do.
Does the agent answer in Uzbek?
Yes. The agent picks up the language the guest writes in: Uzbek, Russian or English. You don’t need to load your menu and rules in every language.
What if the day is fully booked?
The agent never books more tables than the room has. It tells the guest honestly that the time is full and offers an earlier hour, the next day or the waitlist. In Ramadan this helps a lot: everyone wants the same time for iftar.
Where do the bookings go?
Wherever you already work: the agent writes bookings into your connected CRM, or into the built-in one if you have none. Your host opens the day’s list and sees who is coming, when and how many.
Will the agent answer tourists in English?
Yes. It answers in Uzbek, Russian and English, in the guest’s language. In high season in Khiva it keeps up with tourists and locals at the same time.
How do I start?
Connect Telegram and Instagram, upload the menu and booking rules, and see the same day how the agent answers your guests. You can use it free for a week, without a card.
Put the agent to work in Khiva
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.