AI receptionist for restaurants and cafes in Kostanay
In Kostanay people message a restaurant a day before dinner and half a year before a toi. The agent answers all of it at once: books a table or a booth, talks through the menu and hands your manager a finished banquet request.
Good evening! We’d like to hold a kyz uzatu, the bride’s farewell party on the second Saturday of September, about 150 guests. Is the hall free that day?
Good evening! Yes, the large hall is still free that day and seats up to 180. What budget per guest do you have in mind?
About 12,000 tenge per person. Could we come and see the hall first?
Of course. Baurzhan, our manager, shows the hall on weekdays from 11:00 to 18:00 and will talk you through the menu and decorations. Which day suits you?
Wednesday, around three. My name is Aruzhan.
Aruzhan, I’ve booked you in for Wednesday at 15:00 to see the hall. I’ve passed the date, guest count and budget to the manager, who will have a costing ready for the meeting.
When customers write in Kostanay
Around lunchtime people ask about the set lunch and delivery, after work they book tables and booths for the evening. Toi questions come in the evenings and at weekends, once the family has gathered and picked a date, and it is best to answer that same evening, or the family goes to see another hall.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Checking whether there is beshbarmak today and asking to keep a portion for takeaway.
Writing that they are running late and asking to hold the table.
After a family council, a message about a toi: date, guests, budget per head.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Says at once whether there is a table tonight and where: by the window, in the main hall or in a booth, even if it is the hundredth message of the evening. The booking shows up for your host straight away, so there is no mix-up at the door.
Collects toi and banquet requests
Asks about the occasion, date, guest count, budget per person and whether the family brings its own host, then books them in to see the hall. Your manager gets a request that can be costed straight away.
Answers about the menu, delivery and takeaway
Tells guests what is on the menu today and what it costs, whether you deliver to their area, whether the meat is halal and whether there is a children’s menu. It answers only from your data and invents nothing.
Reminds and reschedules
On the day of the booking it reminds the guest of the time. If a guest is running late or wants to move the visit, they write in the same chat, and the agent changes the booking or warns your host.
Brings in your manager when needed
When a guest asks for something only a person can decide, such as a deposit refund or a change to the banquet menu, the agent brings in a member of staff at once. The whole conversation is in your inbox, and you can reply right there.
Kostanay: local context
The centre of Kostanay Region on the Tobol, in the land called the breadbasket of Kazakhstan.
The steppe around it was ploughed for wheat during the Virgin Lands campaign, and the city itself assembles cars, combines and tractors.
During spring sowing and the late-summer harvest rural customers are in the fields from morning to night and come into town on their days off.
Buses run between Kostanay and Rudny all day, and many people live in one town and work or study in the other.
Winter in Kostanay is cold and dark early, so a night out is planned ahead: a Friday booth gets booked on Wednesday, and in a blizzard dinner gets ordered home. The agent handles both while your host looks after the guests in the room.
Areas and landmarks customers mention
the Tobol embankment, KSK, Yubileyny, the Aeroport microdistrict, Kostanay-2
- Where
- Kostanay Region
- Population
- over 270,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent keeps the conversation going as long as it takes: a family can write for a week, change the guest count and the date, and your manager ends up with one request holding the latest details. It quotes only the prices you have set.
Does the agent answer in Kazakh?
Yes, in Kazakh, Russian and English. Even if a guest writes with typos or types Kazakh words in Latin letters, the agent understands the question and answers in the guest’s language.
How does the agent handle deposits and minimum spends?
However you set it up. You can ask for a deposit only for booths or only on Fridays and Saturdays, and the agent tells the guest when they book. Taking and checking payment stays with your staff.
Where do the bookings go?
Into your CRM if you already keep guests there, or into the built-in Solwees CRM. Either way your host sees the day’s bookings as one list and knows who asked for what.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and floor. The agent asks where the guests would rather go, in Kostanay or closer to home, and books a table there.
How do I get started?
Connect WhatsApp and Instagram and add the menu and the terms for booths and the banquet hall. The agent works free for seven days with no card, and if something in its answers is off, you can adjust the rules at any time.
Put the agent to work in Kostanay
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.