AI receptionist for restaurants and cafes in Kyzylorda
In Kyzylorda people message a restaurant a day before dinner and half a year before a toi. The agent answers all of it at once: books a table or a booth, talks through the menu and hands your manager a finished banquet request.
Hello! Do you have a private booth free on Friday evening? There are nine of us, it’s a friend’s birthday.
Hello! On Friday a booth for 10 is free from 19:00 or from 20:30. The minimum spend in it is 50,000 tenge. Which time suits you better?
Let’s say 19:00. Can we bring balloons in beforehand and decorate?
Yes: the host will open the booth an hour before the booking, at 18:00. What name should I book it under?
Zhanar.
Booked: Friday, 19:00, booth for 10, under Zhanar. You can bring the balloons from 18:00, and I’ll send a reminder on Friday afternoon.
When customers write in Kyzylorda
Most messages arrive between five and nine in the evening: is there room tonight, how late is the kitchen open, can we take food away. In spring and summer questions about free Saturdays for a toi join them, and people ask several halls at once.
Busiest hours: 12:00 to 14:00 and 19:00 to 23:00
Checking whether there is beshbarmak today and asking to keep a portion for takeaway.
Once the heat eases, asking for a table on the terrace.
Asking which autumn Saturdays are still free for a toi.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Says at once whether there is a table tonight and where: by the window, in the main hall or in a booth, even if it is the hundredth message of the evening. The booking shows up for your host straight away, so there is no mix-up at the door.
Collects toi and banquet requests
Small things matter for a toi: how many people per table, whether a stage is needed, where to seat the elders, whether the family brings its own host. The agent asks about all this from your list and writes the answers into the request, so your manager doesn’t have to call the family again.
Answers about the menu, delivery and takeaway
Takes pre-orders for collection: beshbarmak for a big family, kazy and baursaks for a celebration. It quotes your menu prices, confirms the time and passes the order to your staff.
Reminds and reschedules
The day before, it confirms the booking with the guest, and if they have changed their mind, it frees the table for others at once. That means fewer empty tables with a reserved sign in the evening.
Brings in your manager when needed
The agent knows where its remit ends: a disputed bill, an unhappy guest, special terms for a regular. It hands such conversations to a member of staff with a note on what they are about and stays out of them from then on.
Kyzylorda: local context
The centre of Kyzylorda Region on both banks of the Syr Darya; the city was once the capital of the Kazakh autonomous republic.
Rice paddies surround the city, and the region is home to the Baikonur Cosmodrome and the Korkyt Ata memorial.
Summer days bring dry heat, so people run errands early in the morning and gather by the Syr Darya in the evening.
The city is almost entirely Kazakh-speaking, and chats with customers are more often in Kazakh.
In Kyzylorda summer days are scorching, and people come to dine once it cools down, often after nine. Outdoor tables get booked ahead, and the agent confirms them at once, even when the message arrives at eleven at night.
Areas and landmarks customers mention
Shugyla, Akmeshit, Merey, the Left Bank, the Syr Darya embankment
- Where
- Kyzylorda Region
- Population
- over 280,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent answers the family’s first questions: is the date free, how many seats the hall has, what the minimum spend is, whether they can bring their own host. When the family is ready to discuss the menu, it passes your manager a request with all the answers.
Does the agent answer in Kazakh?
Yes, in Kazakh, Russian and English. Even if a guest writes with typos or types Kazakh words in Latin letters, the agent understands the question and answers in the guest’s language.
How does the agent handle deposits and minimum spends?
It states the terms you set: the minimum spend in a booth, the deposit, how long a booking is held. The agent does not take money itself: payment and its confirmation stay with your staff.
Where do the bookings go?
If you have a CRM, bookings and guests go into it. If not, everything is kept in the built-in Solwees CRM: the day’s bookings, guest contacts, banquet requests, all visible in one place.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and floor. The agent asks where the guests would rather go, in Kyzylorda or closer to home, and books a table there.
How do I get started?
With a trial week: 7 days free, no card needed. Connect your venue’s WhatsApp, upload the menu and opening hours, and the agent starts answering guests while you see every reply it sends.
Put the agent to work in Kyzylorda
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.