AI receptionist for restaurants and cafes in Navoi
In Navoi many people don’t type, they talk: a table for tonight, plov for lunch, a hall for a wedding, all as Telegram voice messages. The agent understands them, answers in text and leaves your manager only what needs their decision.
Assalomu alaykum! We’d like to hold a wedding with you in October, about 300 guests. Which dates are still free?
Va alaykum assalom! In October the 10th and the 24th are free, and the hall seats up to 350. So the manager can prepare a menu and a quote, what is your budget per guest, and do you need the morning plov for the men?
The 24th is better. About 250,000 sum per guest, and yes to the morning plov. Please put the request under Lobar.
Noted: 24 October, wedding, about 300 guests, 250,000 sum per guest, morning plov the same day, under Lobar. I’ve passed it to the manager, who will call you tomorrow before lunch with menu options.
Good, we’ll wait for the call.
If the guest count changes, write in this chat and I’ll pass it straight to the manager.
When customers write in Navoi
By lunchtime people ask about plov and delivery, and in the evening they arrange tables and tapchans. Wedding and engagement requests come late, once the family has decided, and it pays to handle one the same evening, before the relatives write to another hall.
Busiest hours: 11:00 to 14:00 and 18:00 to 22:00
An office books lunch for the team and wants everything on the table by 13:00.
In Ramadan, tables booked for iftar at sunset.
After a family council, a wedding request: the date, the guest count, whether a morning plov is needed.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Xayrli kech, Nilufar! Juma kuni soat 20:00 ga terrasada olti kishilik boʻsh stol bor. Sizning nomingizga band qilib qoʻyaymi?
Добрый вечер, Нилуфар! В пятницу на 20:00 на террасе есть свободный стол на шестерых. Забронировать на ваше имя?
What the agent takes off your hands
Books tables
Checks the date, time and party size, offers a free table, a private room or a tapchan on the terrace and fixes the booking on the spot. A day before the visit it reminds the guest, and if plans change, moves the booking to another time.
Understands voice messages
Many guests don’t type: they record a voice message on Telegram, in Uzbek or in Russian. The agent understands it and answers in text, so the guest keeps the booking in writing.
Takes wedding and banquet requests
Asks about the occasion, the date, the guest count, the budget per person and whether a morning plov is needed. Your manager gets one complete request and can start on the menu straight away, without a long thread.
Answers about the menu
Tells a guest whether there is lagman, shashlik or tandoor samsa today, which dishes have no meat and how late deliveries run. It takes all of it from your menu and rules.
Keeps up at the busiest hours
When the cook is serving plov and the waiters are carrying tea, nobody is free to answer Telegram. The agent takes it on: guests get an answer at once, and your host finds the bookings ready as soon as they are free.
Navoi: local context
The centre of Navoi Region, a young city founded next to old Karmana for a mining and metallurgical combine.
It is also home to a large fertiliser plant and a free economic zone by the cargo airport.
Many families here live by the schedule of the big plants: the streets are busy early in the morning and in the evening, and calm by day.
Navoi is young and green, with wide streets, and everything you need is close at hand.
In Navoi many restaurants really run three businesses: lunches for people working nearby, a hall for weddings and anniversaries, and delivery across town. A guest writes about any of them to the same Telegram, and the agent works out which it is and answers by the right rules.
Areas and landmarks customers mention
the city hall, Karmana, 9th Microdistrict
- Where
- Navoi Region
- Population
- over 160,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes, and at any hour: families often write about a wedding late in the evening. The agent gathers the occasion, date, guest count and budget, says whether the hall is free and passes the request to your manager, who can call back with menu options ready.
Can the agent tell a guest whether there is plov today?
Yes, if the serving time is in your rules, for example “plov from 12:00 until it runs out”. The agent gives that time, offers to book a table and asks for portions to be kept for the guest, if that is something you do.
Does the agent answer in Uzbek?
Yes. The agent picks up the language the guest writes in: Uzbek, Russian or English. You don’t need to load your menu and rules in every language.
What if the day is fully booked?
Then the agent doesn’t overpromise: it says there are no free tables and names the nearest free time. A wedding request for a taken date still goes to your manager, in case you have a second hall or the date frees up.
Where do the bookings go?
Into your CRM if it is connected, or into the built-in CRM if you have none. The chat is saved with the booking, so you can see what was agreed: a high chair, plov on arrival, a cake.
Can one account run several locations?
Yes. Each location has its own address, hours and floor. The agent asks where the guests would rather go, in Navoi or in the district, and books a table at the right one.
How do I start?
Connect Telegram and Instagram, upload the menu and booking rules, and see the same day how the agent answers your guests. You can use it free for a week, without a card.
Put the agent to work in Navoi
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.