AI receptionist for restaurants and cafes in Zarafshan
In Zarafshan guests would rather record a voice message than type, and they expect a quick reply. The agent understands Telegram voice messages and answers in text: books a table for the evening, helps with the menu and takes a celebration request.
Assalomu alaykum! We’d like to hold a wedding with you in October, about 200 guests. Which dates are still free?
Va alaykum assalom! In October the 10th and the 24th are free, and the hall seats up to 250. So the manager can prepare a menu and a quote, what is your budget per guest, and do you need the morning plov for the men?
The 24th is better. About 180,000 sum per guest, and yes to the morning plov. Please put the request under Lobar.
Noted: 24 October, wedding, about 200 guests, 180,000 sum per guest, morning plov the same day, under Lobar. I’ve passed it to the manager, who will call you tomorrow before lunch with menu options.
Good, we’ll wait for the call.
If the guest count changes, write in this chat and I’ll pass it straight to the manager.
When customers write in Zarafshan
On an ordinary day the questions are simple: are you open now, is there a table, what does delivery cost. But every few days a celebration request comes in, and it must not slip: in the wedding season free Saturdays go fast.
Busiest hours: 10:00 to 13:00 and 18:00 to 21:00
Asking whether there will be plov today and asking for portions to be kept for lunch.
In Ramadan, tables booked for iftar at sunset.
After a family council, a wedding request: the date, the guest count, whether a morning plov is needed.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Guzal! Ertaga soat 13:00 ga toʻrt kishilik boʻsh stol bor. Sizga band qilib qoʻyaymi?
Здравствуйте, Гузал! Завтра на 13:00 свободен стол на четверых. Оставить его за вами?
What the agent takes off your hands
Books tables
Books a table for the right time and party size, and if the guest asks for a particular spot, by the window or on the aivan, notes it on the booking. The day before, it sends a short reminder, so nobody forgets and the table isn’t held for nothing.
Understands voice messages
To the agent, a voice message from the car or the market is as good as text: it understands what the guest wants and replies in writing with the date, time and party size, so everything can be read again later.
Takes wedding and banquet requests
Asks about the occasion, the date, the guest count, the budget per person and whether a morning plov is needed. Your manager gets one complete request and can start on the menu straight away, without a long thread.
Answers about the menu
Says what time plov will be ready today and how long it usually lasts, what’s on the menu, what delivery costs and how to find you. It answers only from your details and never makes things up.
Keeps up at the busiest hours
At lunchtime, on a Friday evening and after sunset in Ramadan your host has no time for the phone. The agent answers every message in those hours, so guests don’t drift to the place next door.
Zarafshan: local context
A gold miners’ town in the Kyzylkum desert, built for the workers of the Muruntau mine.
It is called the gold capital of the country, and the name Zarafshan itself means “gold-bearing”.
Other towns are far away and people look for almost everything locally, so the whole town knows who the good masters are.
The town was built to a plan, with neat blocks and green courtyards in the middle of the desert, and most places are within walking distance.
Zarafshan stands in the middle of the Kyzylkum desert, and on summer afternoons nobody wants to go out: lunch is ordered for delivery and tables are booked for late evening, when it cools down. The agent answers delivery questions by day and bookings in the evening.
Areas and landmarks customers mention
the central market, the Pole Chudes market, 12th Microdistrict
- Where
- Navoi Region
- Population
- over 90,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes, and at any hour: families often write about a wedding late in the evening. The agent gathers the occasion, date, guest count and budget, says whether the hall is free and passes the request to your manager, who can call back with menu options ready.
Can the agent tell a guest whether there is plov today?
Yes. You set in your rules what time plov is usually ready and what to offer once it has run out. The agent answers by those rules: gives the time, offers a lunch table, and if today’s plov is gone, suggests other dishes.
Does the agent answer in Uzbek?
Yes. The agent picks up the language the guest writes in: Uzbek, Russian or English. You don’t need to load your menu and rules in every language.
What if the day is fully booked?
Then the agent doesn’t overpromise: it says there are no free tables and names the nearest free time. A wedding request for a taken date still goes to your manager, in case you have a second hall or the date frees up.
Where do the bookings go?
Bookings are saved in a CRM: yours if it is connected, or the built-in one. The whole chat with the guest is there too, so your host can take over the conversation at any moment.
Does it work when guests write after their shift?
Yes. People write on a break or after the shift, often late. The agent answers at once and books a table for an evening that fits the rota.
How do I start?
Sign up, connect your venue’s Telegram and add the menu, opening hours and booking rules. The first seven days are free and no card details are needed.
Put the agent to work in Zarafshan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.