AI receptionist for restaurants and cafes in Qarshi
In Qarshi restaurants serve lunches by day, families in the evening and weddings at weekends, and each brings messages at its own hour. The agent answers instead of your host on Telegram and Instagram and keeps all these conversations apart.
Voice message, 0:18
Good evening! Just to check: a table for five tonight at 20:30, on the terrace if possible? There is a free one on the terrace. What name shall I put it under?
Yulduz. And a high chair, if you have one.
We’ll set out a high chair. Booked: tonight, 20:30, the terrace, five guests, under Yulduz. If you’re running late, write here and we’ll hold the table until 21:00.
Rahmat, thanks! We’ll be on time.
See you this evening!
When customers write in Qarshi
The first messages arrive around eleven: is the plov ready, can it be taken away. In the evening people arrange tables for families and groups of friends, and from late summer to late autumn, the wedding season, nearly every evening brings a new request for the hall.
Busiest hours: 11:00 to 14:00 and 18:00 to 22:00
An office books lunch for the team and wants everything on the table by 13:00.
An evening table booked by voice message on the way home from work.
After a family council, a wedding request: the date, the guest count, whether a morning plov is needed.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Xayrli kech, Yulduz! Juma kuni soat 20:00 ga terrasada olti kishilik boʻsh stol bor. Sizning nomingizga band qilib qoʻyaymi?
Добрый вечер, Юлдуз! В пятницу на 20:00 на террасе есть свободный стол на шестерых. Забронировать на ваше имя?
What the agent takes off your hands
Books tables
Checks the date, time and party size, offers a free table, a private room or a tapchan on the terrace and fixes the booking on the spot. A day before the visit it reminds the guest, and if plans change, moves the booking to another time.
Understands voice messages
Many guests don’t type: they record a voice message on Telegram, in Uzbek or in Russian. The agent understands it and answers in text, so the guest keeps the booking in writing.
Takes wedding and banquet requests
The agent handles a celebration enquiry the way your manager would: first the date and guest count, then the menu, the budget and special wishes. Once it is all gathered, your manager gets the request in one message and calls the family with an offer ready.
Answers about the menu
Says what time plov will be ready today and how long it usually lasts, what’s on the menu, what delivery costs and how to find you. It answers only from your details and never makes things up.
Keeps up at the busiest hours
When the cook is serving plov and the waiters are carrying tea, nobody is free to answer Telegram. The agent takes it on: guests get an answer at once, and your host finds the bookings ready as soon as they are free.
Qarshi: local context
The centre of Kashkadarya Region, known in ancient times as Nakhshab and in Arabic sources as Nasaf.
Kashkadarya is the country’s main gas region, and Qarshi has long been known for its flat-woven carpets.
The city splits into the old part around the Eski Bazaar and the newer microdistricts, and people usually give directions by landmarks: the bazaar, a mosque, a microdistrict number.
People come in from the districts of Kashkadarya to see doctors and masters and to visit the bazaar, and many agree a time in advance so they can get home before dark.
In Qarshi many restaurants really run three businesses: lunches for people working nearby, a hall for weddings and anniversaries, and delivery across town. A guest writes about any of them to the same Telegram, and the agent works out which it is and answers by the right rules.
Areas and landmarks customers mention
Pakhtazor, the Eski Bazaar, the Kok-Gumbaz Mosque, the Qarshi Bridge
- Where
- Kashkadarya Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes. For a wedding, an engagement or a beshik-toy the agent asks the same clear questions: when, how many guests, what budget, what must be on the menu. It passes the finished request to your manager and tells the family they will be contacted.
Can the agent tell a guest whether there is plov today?
Yes. You set in your rules what time plov is usually ready and what to offer once it has run out. The agent answers by those rules: gives the time, offers a lunch table, and if today’s plov is gone, suggests other dishes.
Does the agent answer in Uzbek?
Yes. It replies in the guest’s language: Uzbek, Russian or English. If a guest starts in Uzbek and moves to Russian, the agent carries on in Russian.
What if the day is fully booked?
The agent never books more tables than the room has. It tells the guest honestly that the time is full and offers an earlier hour, the next day or the waitlist. In Ramadan this helps a lot: everyone wants the same time for iftar.
Where do the bookings go?
Into your CRM if it is connected, or into the built-in CRM if you have none. The chat is saved with the booking, so you can see what was agreed: a high chair, plov on arrival, a cake.
Can one account run several locations?
Yes. Each location has its own address, hours and floor. The agent asks where the guests would rather go, in Qarshi or in the district, and books a table at the right one.
How do I start?
Connect Telegram and Instagram, upload the menu and booking rules, and see the same day how the agent answers your guests. You can use it free for a week, without a card.
Put the agent to work in Qarshi
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.