AI receptionist for restaurants and cafes in Shahrisabz
In Shahrisabz some guests decide where to have lunch half an hour ahead, others choose a wedding hall half a year ahead, and they all write to one Telegram. The agent answers each of them: books a table, says what is on the menu and puts the banquet request together for your manager.
Voice message, 0:18
Good evening! Just to check: a table for five tonight at 20:30, on the terrace if possible? There is a free one on the terrace. What name shall I put it under?
Gulnoz. And a high chair, if you have one.
We’ll set out a high chair. Booked: tonight, 20:30, the terrace, five guests, under Gulnoz. If you’re running late, write here and we’ll hold the table until 21:00.
Rahmat, thanks! We’ll be on time.
See you this evening!
When customers write in Shahrisabz
By lunchtime people ask about plov and delivery, and in the evening they arrange tables and tapchans. Wedding and engagement requests come late, once the family has decided, and it pays to handle one the same evening, before the relatives write to another hall.
Busiest hours: 11:00 to 14:00 and 18:00 to 22:00
Asking whether there will be plov today and asking for portions to be kept for lunch.
In Ramadan, tables booked for iftar at sunset.
After a family council, a wedding request: the date, the guest count, whether a morning plov is needed.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Nilufar! Ertaga soat 13:00 ga toʻrt kishilik boʻsh stol bor. Sizga band qilib qoʻyaymi?
Здравствуйте, Нилуфар! Завтра на 13:00 свободен стол на четверых. Оставить его за вами?
What the agent takes off your hands
Books tables
Books a table for the right time and party size, and if the guest asks for a particular spot, by the window or on the aivan, notes it on the booking. The day before, it sends a short reminder, so nobody forgets and the table isn’t held for nothing.
Understands voice messages
Many guests don’t type: they record a voice message on Telegram, in Uzbek or in Russian. The agent understands it and answers in text, so the guest keeps the booking in writing.
Takes wedding and banquet requests
Asks about the occasion, the date, the guest count, the budget per person and whether a morning plov is needed. Your manager gets one complete request and can start on the menu straight away, without a long thread.
Answers about the menu
Tells a guest whether there is lagman, shashlik or tandoor samsa today, which dishes have no meat and how late deliveries run. It takes all of it from your menu and rules.
Keeps up at the busiest hours
At lunchtime, on a Friday evening and after sunset in Ramadan your host has no time for the phone. The agent answers every message in those hours, so guests don’t drift to the place next door.
Shahrisabz: local context
Ancient Kesh and Amir Temur’s home town, with the ruins of his Ak-Saray palace in the centre.
UNESCO has recognised the historic centre as a World Heritage Site, and local needlewomen are known for their embroidery.
Many tourists come for the day from Samarkand over the pass, so in season the centre fills up by lunchtime and empties towards evening.
The town is ringed by orchards at the foot of the mountains, and in summer it is greener than the steppe part of the region.
Tourists mostly come to Shahrisabz for the day from Samarkand: they see Ak-Saray and look for lunch before the drive back over the pass. Guides write ahead and book lunch for their group, and the agent tells them at once whether there is room and when it will be served.
Areas and landmarks customers mention
Ak-Saray, Dorut Tilovat, Chorsu, Ipak Yoli Street
- Where
- Kashkadarya Region
- Population
- over 150,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram, Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes. For a wedding, an engagement or a beshik-toy the agent asks the same clear questions: when, how many guests, what budget, what must be on the menu. It passes the finished request to your manager and tells the family they will be contacted.
Can the agent tell a guest whether there is plov today?
Yes, if the serving time is in your rules, for example “plov from 12:00 until it runs out”. The agent gives that time, offers to book a table and asks for portions to be kept for the guest, if that is something you do.
Does the agent answer in Uzbek?
Yes. It replies in the guest’s language: Uzbek, Russian or English. If a guest starts in Uzbek and moves to Russian, the agent carries on in Russian.
What if the day is fully booked?
The agent never books more tables than the room has. It tells the guest honestly that the time is full and offers an earlier hour, the next day or the waitlist. In Ramadan this helps a lot: everyone wants the same time for iftar.
Where do the bookings go?
Bookings are saved in a CRM: yours if it is connected, or the built-in one. The whole chat with the guest is there too, so your host can take over the conversation at any moment.
Will the agent answer tourists in English?
Yes. It answers in Uzbek, Russian and English, in the guest’s language. In high season in Shahrisabz it keeps up with tourists and locals at the same time.
How do I start?
Connect Telegram and Instagram, upload the menu and booking rules, and see the same day how the agent answers your guests. You can use it free for a week, without a card.
Put the agent to work in Shahrisabz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.