AI receptionist for restaurants and cafes in Satpayev
In Satpayev people hear about a good cafe from friends and write straight to WhatsApp. The agent replies without delay, quotes menu prices and makes the booking while you are in the kitchen or on the floor.
Hello! Are you open on 22 March? We’d like to come as a family, 12 of us, with children.
Hello! Yes, over Nauryz we’re open from 12:00 to midnight, with nauryz kozhe on the menu. On 22 March there is a private room for 14 or a table in the main hall. Which would you prefer?
The room, please. When is it free?
From 13:00 to 17:00 or from 18:00 until closing. The minimum spend in the room is 40,000 tenge.
Let’s take 13:00. Book it for Zhanar.
Booked: 22 March, 13:00, private room, 12 guests, under Zhanar. I’ll send a reminder the day before. Happy Nauryz!
When customers write in Satpayev
In winter, with frost and blizzards, people go out less and order delivery more, and in summer they book terraces. All year round the busiest time is the evening after work, when people write about a table and about dinner at home.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Asking the price of the set lunch and whether any tables are free.
Writing that they are running late and asking to hold the table.
Asking which autumn Saturdays are still free for a toi.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Asks for the date, time and party size, offers a free table or booth and confirms the booking at once. If a booth has a minimum spend or a deposit, it says so up front, so there are no surprises at the end of the night.
Collects toi and banquet requests
Small things matter for a toi: how many people per table, whether a stage is needed, where to seat the elders, whether the family brings its own host. The agent asks about all this from your list and writes the answers into the request, so your manager doesn’t have to call the family again.
Answers about the menu, delivery and takeaway
Tells guests what is on the menu today and what it costs, whether you deliver to their area, whether the meat is halal and whether there is a children’s menu. It answers only from your data and invents nothing.
Reminds and reschedules
The day before, it confirms the booking with the guest, and if they have changed their mind, it frees the table for others at once. That means fewer empty tables with a reserved sign in the evening.
Brings in your manager when needed
The agent knows where its remit ends: a disputed bill, an unhappy guest, special terms for a regular. It hands such conversations to a member of staff with a note on what they are about and stays out of them from then on.
Satpayev: local context
A mining town of Ulytau Region next to Zhezkazgan, named after the academician Kanysh Satpayev.
It grew as a miners’ settlement on the Zhezkazgan copper deposit and was called Nikolsky before it was renamed.
The town lives by its underground mines, and its biggest holiday is Miners’ Day at the end of summer.
Everyone knows everyone, masters remember their clients by name, and for some services people go to neighbouring Zhezkazgan.
In Satpayev good banquet halls are few, and toi Saturdays are booked well ahead. When someone asks about a free date, the agent checks which Saturdays are still open and names the nearest ones honestly.
Areas and landmarks customers mention
Satpayev Avenue, Independence Avenue, the Yuzhny mine
- Where
- Ulytau Region
- Population
- over 65,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent answers the family’s first questions: is the date free, how many seats the hall has, what the minimum spend is, whether they can bring their own host. When the family is ready to discuss the menu, it passes your manager a request with all the answers.
Does the agent answer in Kazakh?
Yes. Guests write however they like and get the answer in the same language: Kazakh, Russian or English. You upload the menu and rules once, with no need to translate them.
How does the agent handle deposits and minimum spends?
It states the terms you set: the minimum spend in a booth, the deposit, how long a booking is held. The agent does not take money itself: payment and its confirmation stay with your staff.
Will the agent answer people writing after a night shift?
Yes, at any hour. It says whether the kitchen is open right now and how late takeaway orders are taken, and books a table for a convenient time.
Where do the bookings go?
Wherever you already work: bookings and guest contacts go into your CRM. If you don’t have one, everything is kept in the built-in Solwees CRM, and each guest’s history stays at hand, such as which table they like.
How do I get started?
Connect WhatsApp and Instagram and add the menu and the terms for booths and the banquet hall. The agent works free for seven days with no card, and if something in its answers is off, you can adjust the rules at any time.
Put the agent to work in Satpayev
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.