AI receptionist for restaurants and cafes in Taraz
In Taraz people choose a restaurant from its Instagram photos and book on WhatsApp. The agent answers on both: free times, menu prices and the terms of your banquet hall, and makes the booking straight away.
Good evening! We’d like to hold a kyz uzatu, the bride’s farewell party on the last Saturday of August, about 150 guests. Is the hall free that day?
Good evening! Yes, the large hall is still free that day and seats up to 180. What budget per guest do you have in mind?
About 12,000 tenge per person. Could we come and see the hall first?
Of course. Daniyar, our manager, shows the hall on weekdays from 11:00 to 18:00 and will talk you through the menu and decorations. Which day suits you?
Wednesday, around three. My name is Balnur.
Balnur, I’ve booked you in for Wednesday at 15:00 to see the hall. I’ve passed the date, guest count and budget to the manager, who will have a costing ready for the meeting.
When customers write in Taraz
Most messages arrive between five and nine in the evening: is there room tonight, how late is the kitchen open, can we take food away. In spring and summer questions about free Saturdays for a toi join them, and people ask several halls at once.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Checking whether there is beshbarmak today and asking to keep a portion for takeaway.
Writing that they are running late and asking to hold the table.
After a family council, a message about a toi: date, guests, budget per head.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Asks for the date, time and party size, offers a free table or booth and confirms the booking at once. If a booth has a minimum spend or a deposit, it says so up front, so there are no surprises at the end of the night.
Collects toi and banquet requests
Asks about the occasion, date, guest count, budget per person and whether the family brings its own host, then books them in to see the hall. Your manager gets a request that can be costed straight away.
Answers about the menu, delivery and takeaway
Answers the questions your host hears twenty times a day: is there a business lunch, how late is the kitchen open, what does delivery cost, can guests bring children. The answers come from your menu and rules.
Reminds and reschedules
A few hours before the booking it sends a reminder and asks whether it still stands. If the guest replies they won’t come, the table goes straight back to free and can go to people writing in the evening.
Brings in your manager when needed
A complaint, a request for a discount or a question your rules don’t answer is never settled by the agent alone. It hands the chat to your manager with its history, and the manager picks up exactly where it left off.
Taraz: local context
The centre of Jambyl Region in the Talas valley and one of the oldest cities in Kazakhstan, on the Great Silk Road.
The Karakhan Mausoleum stands in the city itself, and the Aisha Bibi and Babaji Khatun mausoleums are close by, in the village of Aisha Bibi.
Bazaar trade has moved from the old centre to big markets on the edge of town, and people drive out there for groceries in the morning, before the heat.
Many people live in private houses with gardens, and the city speaks mostly Kazakh, switching easily to Russian.
In Taraz a night out with friends usually means a private booth rather than a table in the main hall, and Friday and Saturday booths go early. The agent sees which are free, names the minimum spend and books, and when someone cancels, it releases the booth for others at once.
Areas and landmarks customers mention
Zhailau, Karasu, Samal, Tole Bi Avenue, the Karakhan Mausoleum
- Where
- Jambyl Region
- Population
- over 430,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent answers the family’s first questions: is the date free, how many seats the hall has, what the minimum spend is, whether they can bring their own host. When the family is ready to discuss the menu, it passes your manager a request with all the answers.
Does the agent answer in Kazakh?
Yes, in Kazakh, Russian and English: the agent writes in whichever language the guest chose. It also understands mixed messages with Kazakh and Russian words in one sentence.
How does the agent handle deposits and minimum spends?
However you set it up. You can ask for a deposit only for booths or only on Fridays and Saturdays, and the agent tells the guest when they book. Taking and checking payment stays with your staff.
Where do the bookings go?
If you have a CRM, bookings and guests go into it. If not, everything is kept in the built-in Solwees CRM: the day’s bookings, guest contacts, banquet requests, all visible in one place.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and floor. The agent asks where the guests would rather go, in Taraz or closer to home, and books a table there.
How do I get started?
Sign up, connect your venue’s WhatsApp and Instagram and add the menu, opening hours and booking rules. The first 7 days are free with no card: long enough to see how the agent answers your guests.
Put the agent to work in Taraz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.