AI receptionist for restaurants and cafes in Temirtau
Evening bookings, takeaway orders and questions about free toi dates in Temirtau all land in one WhatsApp. The agent works through them in turn and loses nothing, even with a wedding in full swing in the hall.
Hello! Can I order beshbarmak for 15 people for Saturday? We’ll collect it ourselves at six in the evening.
Hello! Yes. Beshbarmak for 15 is 55,000 tenge with beef or 75,000 tenge with horse meat. Which shall we make?
Horse meat. And please add baursaks.
Baursaks for 15 added, that’s another 6,000 tenge, 81,000 tenge in all. What name should the order be under?
Meruert.
Noted: Saturday, 18:00, horse-meat beshbarmak and baursaks for 15, for collection, under Meruert. I’ve passed the order to the manager and will remind you on Saturday morning.
When customers write in Temirtau
Most messages arrive between five and nine in the evening: is there room tonight, how late is the kitchen open, can we take food away. In spring and summer questions about free Saturdays for a toi join them, and people ask several halls at once.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Asking the price of the set lunch and whether any tables are free.
After work, booking a booth for tonight and asking about the minimum spend.
Asking which autumn Saturdays are still free for a toi.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Says at once whether there is a table tonight and where: by the window, in the main hall or in a booth, even if it is the hundredth message of the evening. The booking shows up for your host straight away, so there is no mix-up at the door.
Collects toi and banquet requests
A toi is discussed at length by the whole family, and questions come at all hours. The agent keeps the whole history in one chat, answers by your hall’s terms and gives your manager a short summary: date, guests, menu, budget.
Answers about the menu, delivery and takeaway
Tells guests what is on the menu today and what it costs, whether you deliver to their area, whether the meat is halal and whether there is a children’s menu. It answers only from your data and invents nothing.
Reminds and reschedules
A few hours before the booking it sends a reminder and asks whether it still stands. If the guest replies they won’t come, the table goes straight back to free and can go to people writing in the evening.
Brings in your manager when needed
A complaint, a request for a discount or a question your rules don’t answer is never settled by the agent alone. It hands the chat to your manager with its history, and the manager picks up exactly where it left off.
Temirtau: local context
A steel town next to Karaganda, nicknamed the Magnitogorsk of Kazakhstan.
It grew from a settlers’ village on the Nura river, and the Samarkand Reservoir spreads out beside the plants.
Life revolves around the steel plant: buses run from the microdistricts straight to the workshops, and Metallurgist’s Day is the biggest holiday in town.
Karaganda is right next door and a daily commute for many residents, to work or to university, while summer is spent on the reservoir beaches.
In Temirtau Metallurgists’ Day comes in July, and workshops look for a hall for the evening well ahead. Usually one person writes for the whole crew, often straight after a shift. The agent checks the guest count, date and budget and passes your manager a finished request.
Areas and landmarks customers mention
the Old Town, Sotsgorod, Metallurgov Avenue, the Samarkand Reservoir
- Where
- Karaganda Region
- Population
- over 160,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. It asks about the occasion, date, guest count, budget per person and menu wishes, books the family in to see the hall and passes everything to your manager as one request. It never invents a banquet total: it quotes one only if your terms include it.
Does the agent answer in Kazakh?
Yes, in Kazakh, Russian and English: the agent writes in whichever language the guest chose. It also understands mixed messages with Kazakh and Russian words in one sentence.
How does the agent handle deposits and minimum spends?
The agent tells the guest about the deposit and minimum spend before booking, so there are no arguments in the evening. Payment details and refunds stay with your staff: the agent passes such questions on together with the chat.
Will the agent answer people writing after a night shift?
Yes. Someone coming off a shift writes whenever suits them, even at six in the morning, and gets an answer at once: what is on the menu, when you open, whether they can book a table for the evening.
Where do the bookings go?
Into your CRM if you already keep guests there, or into the built-in Solwees CRM. Either way your host sees the day’s bookings as one list and knows who asked for what.
How do I get started?
Connect WhatsApp and Instagram and add the menu and the terms for booths and the banquet hall. The agent works free for seven days with no card, and if something in its answers is off, you can adjust the rules at any time.
Put the agent to work in Temirtau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.