AI receptionist for restaurants and cafes in Zhanaozen
In Zhanaozen people hear about a good cafe from friends and write straight to WhatsApp. The agent replies without delay, quotes menu prices and makes the booking while you are in the kitchen or on the floor.
Hello! On Friday the groom’s family is coming to meet us, and we’d like to host them at your place. About 20 people, we need a private room.
Hello! A private room for 24 is free on Friday. The banquet menu with beshbarmak and kazy starts at 10,000 tenge per person. What time are you expecting the guests?
By seven in the evening. The table must already be laid when they arrive.
Of course, the table will be laid by 19:00. Noted: Friday, 19:00, private room, 20 guests, banquet menu. What name is the booking under?
Aigerim.
Booked under Aigerim. The manager will agree the menu with you tomorrow, and on Friday morning I’ll send a reminder.
When customers write in Zhanaozen
Few messages come in the morning; the first arrive by lunchtime: what are you cooking today, can we pick it up. In the evening people ask about weekend tables, and on Saturday morning they check orders for a family meal.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Checking whether there is beshbarmak today and asking to keep a portion for takeaway.
Writing that they are running late and asking to hold the table.
Asking which autumn Saturdays are still free for a toi.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Books only free tables and only by your rules: it won’t seat eight at a table for four or give one booth away twice. When plans change, it moves the time and the party size, and when a booking is cancelled, it frees the table at once.
Collects toi and banquet requests
Asks about the occasion, date, guest count, budget per person and whether the family brings its own host, then books them in to see the hall. Your manager gets a request that can be costed straight away.
Answers about the menu, delivery and takeaway
Takes pre-orders for collection: beshbarmak for a big family, kazy and baursaks for a celebration. It quotes your menu prices, confirms the time and passes the order to your staff.
Reminds and reschedules
A few hours before the booking it sends a reminder and asks whether it still stands. If the guest replies they won’t come, the table goes straight back to free and can go to people writing in the evening.
Brings in your manager when needed
The agent knows where its remit ends: a disputed bill, an unhappy guest, special terms for a regular. It hands such conversations to a member of staff with a note on what they are about and stays out of them from then on.
Zhanaozen: local context
An oil town of Mangystau Region on the Mangyshlak Plateau, called Novy Uzen before it was renamed.
It was built for the Uzen and Karamandybas oil fields, and the large villages of Tenge and Rakhat have grown up beside it.
Families here are large, and a single chat often books several relatives at once.
The town runs to the schedule of the oil fields and drilling rigs, and the regional centre is far away, so people rarely travel for services and value what is close by.
In Zhanaozen life runs on the rotation schedule: some have just come home, some are about to leave, and family celebrations are planned around those dates. The agent takes bookings and toi requests weeks ahead and keeps every detail in one chat.
Areas and landmarks customers mention
Samal, Shanyrak, Koktem, Orken
- Where
- Mangystau Region
- Population
- over 75,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent keeps the conversation going as long as it takes: a family can write for a week, change the guest count and the date, and your manager ends up with one request holding the latest details. It quotes only the prices you have set.
Does the agent answer in Kazakh?
Yes. Guests write however they like and get the answer in the same language: Kazakh, Russian or English. You upload the menu and rules once, with no need to translate them.
How does the agent handle deposits and minimum spends?
It states the terms you set: the minimum spend in a booth, the deposit, how long a booking is held. The agent does not take money itself: payment and its confirmation stay with your staff.
Where do the bookings go?
Into your CRM if you already keep guests there, or into the built-in Solwees CRM. Either way your host sees the day’s bookings as one list and knows who asked for what.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books a table for those days and sends a reminder the day before so the booking does not get lost.
How do I get started?
Sign up, connect your venue’s WhatsApp and Instagram and add the menu, opening hours and booking rules. The first 7 days are free with no card: long enough to see how the agent answers your guests.
Put the agent to work in Zhanaozen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.