AI receptionist for beauty salons in Aktau
A salon receptionist in Aktau greets clients, takes payments and answers the chats in between, so messages wait. The agent takes the chats off her hands: replies, books and sends reminders.
Hello! My mum and I would like manicures at the same time. Is Sunday possible?
Hello! On Sunday at 12:00 two masters are free, Meruert and Balnur. A gel manicure is 6,500 tenge each. Shall I book you both for 12:00?
Yes, please. No nail art for mum, a French for me.
Booked: Sunday at 12:00, two gel manicures with Meruert and Balnur. A French finish adds 1,000 tenge, and I’ve noted it on the booking.
Thank you!
We look forward to seeing you both! I’ll send a reminder on Saturday evening.
When customers write in Aktau
In Aktau people write to the salon in the morning on the way to work and in the evening once the house goes quiet. The masters are with clients at those hours, the reply waits for a break, and meanwhile the client finds another salon.
Busiest hours: 10:00 to 13:00 and 18:00 to 22:00
While getting the kids ready for school, asking to move a visit to the evening.
Lunchtime: choosing a master from photos of her work and checking the price.
Evening questions about hair and make-up for a toi. The masters are still working, so the agent replies.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де шебер Меруерт бос. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 у мастера Меруерт есть свободное окно. Записать вас?
What the agent takes off your hands
Books with the right master
It answers not with “come by and we’ll see” but with a set time with a named master. The booking appears in your schedule at once, and the front desk sees it without a single call.
Quotes your prices
No “price in DMs” and no “call the front desk”: the agent gives the price at once, at night too, and offers a booking in the same message.
Reminds and reschedules
Reminds the client the day before and on the day of the visit. If her plans change, it moves the booking in the same chat, and the freed slot is open for booking again.
Books a group for a toi
When a mother and her daughters or a bride and her friends are getting ready for a toi, the agent finds times with several masters at once and books everyone in one chat.
Hands tricky chats to your team
Complaints, discount requests and anything you decide yourself go to a member of staff with the full chat history. The agent promises nothing on your behalf beyond your rules.
Aktau: local context
The centre of Mangystau Region and a port city on the eastern shore of the Caspian, built in the desert in Soviet times.
There are hardly any streets in the usual sense: an address is written as microdistrict, building and flat numbers.
In summer holidaymakers come to the sea from all over the country, the beaches and the seafront are busy until night, and businesses work almost without a day off.
Plenty of residents go off on rotation to the oil fields and offshore service companies, so customers often write from another town to book for their days at home.
In Aktau many families live by the rotation schedule, planning holidays, toi celebrations and trips for the days when everyone is home. Clients book those dates ahead and expect an answer straight away, not whenever the front desk has a minute.
In summer people come to Aktau for the Caspian, and guests write to salons wanting a manicure or blow-dry within days. The agent books them into free time without moving your regulars.
Areas and landmarks customers mention
4th Microdistrict, 16th Microdistrict, Shygys, the seafront, the lighthouse
- Where
- Mangystau Region
- Population
- over 280,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh?
Yes. If a client starts in Kazakh, the agent answers in Kazakh, and if she moves to Russian, the agent follows. Nobody has to ask her to stick to one language.
How does the agent know when a master is free?
From your booking schedule: the agent sees who has which slots and books straight into it, with nothing copied by hand. A salon without one can use the built-in Solwees CRM, which holds both the masters’ schedules and the client base.
Can the agent book several people for the same hour?
Yes. The client says how many people there are and when everyone must be ready, and the agent finds times with free masters and books them all in one chat. If someone wants a master to come to the house, the request goes to your front desk.
What if a client is unhappy or asks for a discount?
Conversations like that go to a person. Your front desk sees the whole chat and replies from the same inbox, so the client does not have to explain everything again.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books those days and sends a reminder the day before so the visit does not get lost.
How do I get started?
One evening is usually enough: connect your channels, upload services with prices and durations, and add your masters. A week free with no card, so you can see how the agent handles your clients.
Put the agent to work in Aktau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.