AI receptionist for beauty salons in Zhanaozen
In Zhanaozen clients write to their own master directly on WhatsApp, while she is working and can only answer on a break. The agent answers for her: quotes the price, offers a free time and books.
Hello! I’m booked with Aigerim today at 11:00, but I can’t make it, my child is ill. Can I move it?
Hello! Of course, I hope your little one feels better soon. Aigerim has Thursday at 17:00 or Saturday at 12:30. Which suits you better?
Thursday at 17:00.
Done, it’s moved to Thursday at 17:00 with Aigerim. I’ve freed today’s slot so another client can take it.
Thank you for sorting it so quickly!
You’re welcome! I’ll remind you on Wednesday evening.
When customers write in Zhanaozen
Speed decides a lot here: a client writes to a couple of salons and goes wherever answers first. Mornings and evenings bring the most of these messages, and those are exactly the hours the master is busy.
Busiest hours: 09:00 to 12:00 and 17:00 to 21:00
While getting the kids ready for school, asking to move a visit to the evening.
Lunchtime: choosing a master from photos of her work and checking the price.
Evening questions about hair and make-up for a toi. The masters are still working, so the agent replies.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де шебер Айгерім бос. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 у мастера Айгерим есть свободное окно. Записать вас?
What the agent takes off your hands
Books with the right master
It answers not with “come by and we’ll see” but with a set time with a named master. The booking appears in your schedule at once, and the front desk sees it without a single call.
Quotes your prices
Answers a question about price with a figure from your list and explains how one service differs from another and how long it takes. If the price depends on hair length, it asks about the length first.
Reminds and reschedules
Visits get moved because of work, the weather or a sick child. The agent offers a new time at once, so the master’s slot does not go to waste.
Books a group for a toi
Before celebrations clients often book in twos and threes. The agent looks for a time when the right masters are free, so everyone is ready by the same hour.
Hands tricky chats to your team
If a client is unhappy with the result or asks for something not on your list, the chat goes to your front desk. The staff member sees the whole history and replies from the same inbox.
Zhanaozen: local context
An oil town of Mangystau Region on the Mangyshlak Plateau, called Novy Uzen before it was renamed.
It was built for the Uzen and Karamandybas oil fields, and the large villages of Tenge and Rakhat have grown up beside it.
Families here are large, and a single chat often books several relatives at once.
The town runs to the schedule of the oil fields and drilling rigs, and the regional centre is far away, so people rarely travel for services and value what is close by.
In Zhanaozen many families live by the rotation schedule, planning holidays, toi celebrations and trips for the days when everyone is home. Clients book those dates ahead and expect an answer straight away, not whenever the front desk has a minute.
Areas and landmarks customers mention
Samal, Shanyrak, Koktem, Orken
- Where
- Mangystau Region
- Population
- over 75,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh?
Yes. Whatever language the client chooses, the agent carries on in it: Kazakh, Russian or English. It also understands messages that mix languages.
How does the agent know when a master is free?
From your booking schedule: the agent sees who has which slots and books straight into it, with nothing copied by hand. A salon without one can use the built-in Solwees CRM, which holds both the masters’ schedules and the client base.
Can the agent book several people for the same hour?
Yes, and before toi celebrations and proms that is common. The agent checks the services for each person, books them side by side with different masters and sends one shared confirmation.
What if a client is unhappy or asks for a discount?
Conversations like that go to a person. Your front desk sees the whole chat and replies from the same inbox, so the client does not have to explain everything again.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books those days and sends a reminder the day before so the visit does not get lost.
How do I get started?
One evening is usually enough: connect your channels, upload services with prices and durations, and add your masters. A week free with no card, so you can see how the agent handles your clients.
Put the agent to work in Zhanaozen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.