AI receptionist for beauty salons in Almaty
In Almaty the masters are busy until the last client of the evening, while questions pile up in Instagram DMs and on WhatsApp. The agent takes them over: explains services from your price list, finds a time and puts the booking in your schedule.
Good evening! How much are lash extensions? And how is 2D different from classic?
Good evening! Classic is 10,000 tenge and 2D is 12,000 tenge. With classic, one extension goes on each natural lash, with 2D two, so the look is fuller. It takes about two hours. Shall I find you a time?
2D, please, on Saturday morning.
Aigerim is free on Saturday at 10:00. I’ve booked you in for 2D extensions. Please come without mascara.
OK, thank you!
See you then! I’ll remind you the day before.
When customers write in Almaty
During the day clients write between errands and want a short answer: the price and the nearest time. In the evening, at home, they choose a master and a design. The tightest stretch is before toi celebrations and holidays: Saturday slots run out by midweek.
Busiest hours: 11:00 to 14:00 and 19:00 to 23:00
While getting the kids ready for school, asking to move a visit to the evening.
Asking whether a brow shaping can fit in today.
After eleven, messages from people just back home. The answer and the booking come straight away.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де шебер Айгерім бос. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 у мастера Айгерим есть свободное окно. Записать вас?
What the agent takes off your hands
Books with the right master
It answers not with “come by and we’ll see” but with a set time with a named master. The booking appears in your schedule at once, and the front desk sees it without a single call.
Quotes your prices
No “price in DMs” and no “call the front desk”: the agent gives the price at once, at night too, and offers a booking in the same message.
Reminds and reschedules
The reminder arrives where the client wrote: WhatsApp, Instagram or Telegram. One reply to it is enough to move or cancel the visit, so the master is not left waiting.
Books a group for a toi
Before celebrations clients often book in twos and threes. The agent looks for a time when the right masters are free, so everyone is ready by the same hour.
Hands tricky chats to your team
Complaints, discount requests and anything you decide yourself go to a member of staff with the full chat history. The agent promises nothing on your behalf beyond your rules.
Almaty: local context
The largest city and main business centre of Kazakhstan; it was the capital until the government moved to Astana and is still called the southern capital.
The city lies at the foot of the Trans-Ili Alatau, and Medeu, Shymbulak and Big Almaty Lake are a short drive away.
Mornings and evenings the main avenues are jammed, and many people book straight from the car or the bus.
At weekends people head for the mountains and their dachas, so convenient Saturday slots are usually gone by midweek.
In Almaty clients often cross half the city to reach the salon, and running late because of traffic is normal. The client says so in the same chat, and the agent warns the master or offers to move the booking.
Areas and landmarks customers mention
Bostandyk District, Samal-2, Orbita-1, Koktem-1, Aksai-4, Mamyr-4, the Green Bazaar, Kok-Tobe
- Where
- city of national significance
- Population
- over 2 million
- Customer languages
- Russian, Kazakh, English
- Where they write
- WhatsApp, Instagram and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh?
Yes. If a client starts in Kazakh, the agent answers in Kazakh, and if she moves to Russian, the agent follows. Nobody has to ask her to stick to one language.
How does the agent know when a master is free?
From your booking schedule: the agent sees who has which slots and books straight into it, with nothing copied by hand. A salon without one can use the built-in Solwees CRM, which holds both the masters’ schedules and the client base.
Can the agent book several people for the same hour?
Yes, and before toi celebrations and proms that is common. The agent checks the services for each person, books them side by side with different masters and sends one shared confirmation.
What if a client is unhappy or asks for a discount?
The agent does not argue or promise anything outside your rules. The chat goes to your front desk with its history, and the agent tells the client a member of staff will reply.
Does it work for a chain across different districts?
Yes. Each salon has its own address, masters and hours. The agent asks the client which one is easier for her to reach given the traffic and books there.
How many chats can the agent handle at once?
As many as come in. In the evening dozens of customers write in Almaty at once, and each gets an answer straight away rather than waiting in a queue. If a person is needed, the agent hands the chat over with its history.
How do I get started?
One evening is usually enough: connect your channels, upload services with prices and durations, and add your masters. A week free with no card, so you can see how the agent handles your clients.
Put the agent to work in Almaty
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.