AI receptionist for beauty salons in Kerben
In Kerben a salon often runs on one receptionist who also works with clients. The agent takes the chats over: answers, books and sends reminders.
Good evening! I’d like my brows done: shaping and tinting. When can I come this weekend?
Good evening! On Saturday we have 11:00 and 14:30 with Gulzat. Shaping with tinting is 500 som and takes about 40 minutes. Which time suits you better?
Let’s do 11. Can you do henna?
Yes, henna is fine, same price. You’re booked for Saturday at 11:00: brow shaping and tinting with Gulzat.
Thanks, I’ll be there!
See you then! I’ll send a reminder the day before.
When customers write in Kerben
Most messages come in the morning before work and in the evening once things at home are done. In the morning the master is getting ready for the first client, in the evening finishing with the last one, and there is no time to answer WhatsApp.
Busiest hours: 09:00 to 11:00 and 17:00 to 21:00
Early messages, sent while getting ready for work or taking the kids to kindergarten.
Lunch-break messages: “any slot tonight?”
After-shift messages. The front desk is at home, the agent answers at once.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Эртең саат 15:00дө Гулзат чеберде бош убакыт бар. Сизди жазып коёюнбу?
Здравствуйте! Завтра в 15:00 есть свободное время у мастера Гулзат. Записать вас?
What the agent takes off your hands
Books with the right master
Checks the masters’ schedules and offers the client two or three times right away. The booking goes into your Altegio or DIKIDI journal, or into the built-in Solwees CRM if you have none.
Answers prices and services
Quotes your price list, explains the difference between finishes and says how long a treatment takes.
Sends reminders
A day and a couple of hours before the visit, in the client’s language. If plans change, it offers another time right away.
Hands the tricky ones to you
Complaints, unusual requests and anything the owner decides go to your front desk with a short summary of the chat.
Kerben: local context
The centre of Aksy District in Jalal-Abad Region.
A town in the mountainous part of Aksy District, where people from surrounding villages come for services.
In Kerben clients usually ask the price first and the time second. The agent names the price from your list and offers a free slot in the same message, so the conversation does not end at the price.
Areas and landmarks customers mention
the town centre, the bazaar
- Where
- Jalal-Abad Region
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the client wrote in: Kyrgyz, Uzbek, Russian or English. The language can change within one chat.
How does the agent know when masters are free?
Through the Altegio or DIKIDI integration: it sees the schedule and books straight into the journal. Without a journal, schedules live in the built-in Solwees CRM.
Can I connect the salon’s Instagram and WhatsApp?
Yes. Instagram, WhatsApp, Telegram and your website chat all connect. Every conversation lands in one inbox, and you see what the agent replied.
What if a client asks something the agent does not know?
It does not make an answer up. It passes the question to your front desk with a summary and tells the client a person will reply.
Does it make sense for a small team?
Yes. In Kerben a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
Sign up and connect the salon’s WhatsApp or Instagram, which takes a few minutes. Add your price list and masters, and the agent starts answering clients. The first 7 days are free, no card needed.
Put the agent to work in Kerben
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.