AI receptionist for beauty salons in Kokand
In Kokand the diary fills up days before weddings and holidays, and a client needs an answer straight away. The agent replies on Telegram and Instagram, understands voice messages and books with a free master.
Good morning! I’m booked for a manicure today at 11:00, but I can’t make it: my mother-in-law has guests. Can I move it?
Good morning! Of course. Lobar has 18:30 today, or 10:00 and 16:00 tomorrow. What suits you?
Tomorrow at 16:00.
I’ve moved your booking to tomorrow at 16:00, manicure with Lobar. Today’s slot is free again.
Thanks for being so quick!
You’re welcome! I’ll send a reminder tomorrow morning.
When customers write in Kokand
By day the masters work without a break while questions pile up: how much is it, is there time on Saturday, can I bring my daughter. By the evening some of them are too late to answer.
Busiest hours: 09:00 to 12:00 and 19:00 to 22:00
Asking whether they can come in early, before the heat.
Afternoon questions: how long the polish lasts and what removal costs.
Late in the evening, once the house is tidy, they book for the weekend. The front desk has gone home, and the agent answers at once.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shanba kuni soat 14:00 da toʻyga soch turmagi va makiyaj qilib beramiz. Sizni yozib qoʻyaymi?
Здравствуйте! В субботу в 14:00 можем сделать причёску и макияж к свадьбе. Записать вас?
What the agent takes off your hands
Books with the right master
Offers the client two or three times with the right master and books as soon as she chooses. Your front desk has nothing to re-enter by hand.
Understands voice messages
A voice message in Uzbek or Russian is as clear to the agent as text. The client does not have to type anything out, and the answer comes straight away, with the price and free slots.
Answers on prices and services
Answers “how much?” with a figure from your price list, not “come in and we’ll see”. Says how long the treatment takes and offers a time in the same message.
Weddings and holidays
Wedding guests it books straight away, and a bride’s booking with a trial look and a home visit goes to your front desk: it collects the date, the address and her wishes, so nobody has to ask again.
Hands the tricky ones to you
The agent does not argue with an unhappy client or invent discounts: it calls in your front desk straight away. They get the whole chat and reply already knowing what happened.
Kokand: local context
The former capital of the Kokand Khanate, on the south-western edge of the Fergana Valley.
Khudayar Khan’s palace stands in the centre, and the World Crafts Council has named Kokand a World Craft City for woodcarving.
The roads from Tashkent and Khujand into the valley run through Kokand, so there are always travellers in town who need a meal or a room for the night.
Craftsmen’s families live in the old quarters, and orders are still passed on through acquaintances, only now by messenger.
In Kokand weddings and family celebrations fill almost every weekend from late summer to late autumn. Before them people write for several women of one family at once, and the agent puts that booking together in one chat.
Areas and landmarks customers mention
Khudayar Khan’s Palace, Chorsu Square, the Juma Mosque, Yangi Bozor
- Where
- Fergana Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. A client writes in Uzbek, Russian or English, whichever she is used to, and gets the answer in the same language. Nobody has to translate or ask twice.
Can I connect the salon’s Telegram bot?
Yes. The agent answers on the salon’s account and in your own bot, as well as on Instagram, WhatsApp and the website chat. Every conversation lands in one inbox.
How does the agent know when masters are free?
The agent connects to your booking journal and sees each master’s free slots. If you have no journal, the schedule is kept in the built-in CRM, and bookings appear there at once.
Can the agent book several people for a wedding?
Yes. The client says how many people there are and by what time they must be ready, and the agent matches masters and times so nobody waits. If there are not enough free masters, it suggests starting earlier.
What if a client asks something the agent does not know?
The agent does not make up an answer. It tells the client it will check and passes the question to a member of staff with the chat, and you get an alert on Telegram.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent finds a convenient day, explains how to find you and sends a reminder the day before.
How do I try it?
Signing up and connecting Telegram or Instagram takes a few minutes. Add your services with prices and durations, and the agent starts answering. The first week is free, and you do not need to enter a card.
Put the agent to work in Kokand
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.