AI receptionist for beauty salons in Shchuchinsk
In a small salon in Shchuchinsk the masters keep the bookings themselves and answer clients between treatments. The agent takes over the chats, books into the schedule and sends a reminder the day before so no slot is wasted.
Good evening! I need my gel polish redone. Could I see anyone tomorrow after work?
Good evening! Tomorrow Zhanar has 18:40 and 19:30 free. A manicure with gel polish is 5,000 tenge, and removing the old polish is included. Which time shall I put you down for?
19:30, please, I can’t get there any earlier.
Done: tomorrow at 19:30, a gel manicure with Zhanar. I’ll send a reminder with the address in the morning.
Thanks so much!
Have a lovely evening! If your plans change, just write here and I’ll move the booking.
When customers write in Shchuchinsk
Before toi celebrations, school proms and holidays the masters are booked a week ahead. Messages come day and night, and answering them between clients is close to impossible.
Busiest hours: 09:00 to 12:00 and 17:00 to 21:00
On the way to work: “any slot after six today?”
Asking whether a brow shaping can fit in today.
Evening questions about hair and make-up for a toi. The masters are still working, so the agent replies.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де шебер Жанар бос. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 у мастера Жанар есть свободное окно. Записать вас?
What the agent takes off your hands
Books with the right master
It answers not with “come by and we’ll see” but with a set time with a named master. The booking appears in your schedule at once, and the front desk sees it without a single call.
Quotes your prices
Knows your whole price list: manicures, brows, lashes, colouring, blow-dries, sugaring. Helps the client choose between similar services and offers a free time straight away.
Reminds and reschedules
Visits get moved because of work, the weather or a sick child. The agent offers a new time at once, so the master’s slot does not go to waste.
Books a group for a toi
For a toi, a prom or an office party it checks how many people are coming, which services they need and when everyone must be ready, and books them side by side.
Hands tricky chats to your team
Complaints, discount requests and anything you decide yourself go to a member of staff with the full chat history. The agent promises nothing on your behalf beyond your rules.
Shchuchinsk: local context
The centre of Burabay District on the shore of Lake Shchuchye, in the Shchuchinsk-Borovoe resort area.
The pine forests and lakes of Burabay National Park surround it, and the town has a national ski centre with ski jumps and a biathlon stadium.
On hot summer weekends holidaymakers pour in from Astana, the road to Borovoe jams, and places are booked well ahead.
In winter people come for the skiing, but for most of the year local businesses work with their regulars from the town and the district.
Shchuchinsk sits next to Burabay, and in season the town is full of holidaymakers. Some need a manicure or a blow-dry during their trip, and the agent finds them a time without touching your regulars’ bookings.
Areas and landmarks customers mention
Lake Shchuchye, Kapai, Privokzalny, Burabay
- Where
- Akmola Region
- Population
- over 45,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh?
Yes. In Shchuchinsk clients often write in two languages at once, and the agent answers in the client’s language without asking her to switch to Russian.
How does the agent know when a master is free?
From your booking schedule: the agent sees who has which slots and books straight into it, with nothing copied by hand. A salon without one can use the built-in Solwees CRM, which holds both the masters’ schedules and the client base.
Can the agent book several people for the same hour?
Yes. The client says how many people there are and when everyone must be ready, and the agent finds times with free masters and books them all in one chat. If someone wants a master to come to the house, the request goes to your front desk.
What if a client is unhappy or asks for a discount?
The agent does not argue or promise anything outside your rules. The chat goes to your front desk with its history, and the agent tells the client a member of staff will reply.
Will the agent answer guests from other towns and countries?
Yes. It answers in Kazakh, Russian and English, in the guest’s language. In high season in Shchuchinsk it keeps every chat going while you look after the guests in front of you.
How do I get started?
One evening is usually enough: connect your channels, upload services with prices and durations, and add your masters. A week free with no card, so you can see how the agent handles your clients.
Put the agent to work in Shchuchinsk
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.