AI receptionist for beauty salons in Stepnogorsk
In a small salon in Stepnogorsk the masters keep the bookings themselves and answer clients between treatments. The agent takes over the chats, books into the schedule and sends a reminder the day before so no slot is wasted.
Hello! I’m booked with Aigerim today at 11:00, but I can’t make it, my child is ill. Can I move it?
Hello! Of course, I hope your little one feels better soon. Aigerim has Thursday at 17:00 or Saturday at 12:30. Which suits you better?
Thursday at 17:00.
Done, it’s moved to Thursday at 17:00 with Aigerim. I’ve freed today’s slot so another client can take it.
Thank you for sorting it so quickly!
You’re welcome! I’ll remind you on Wednesday evening.
When customers write in Stepnogorsk
Before toi celebrations, school proms and holidays the masters are booked a week ahead. Messages come day and night, and answering them between clients is close to impossible.
Busiest hours: 09:00 to 12:00 and 17:00 to 21:00
First questions of the day: how much is a manicure with nail art.
Lunchtime: choosing a master from photos of her work and checking the price.
Evening questions about hair and make-up for a toi. The masters are still working, so the agent replies.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де шебер Айгерім бос. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 у мастера Айгерим есть свободное окно. Записать вас?
What the agent takes off your hands
Books with the right master
It answers not with “come by and we’ll see” but with a set time with a named master. The booking appears in your schedule at once, and the front desk sees it without a single call.
Quotes your prices
Answers a question about price with a figure from your list and explains how one service differs from another and how long it takes. If the price depends on hair length, it asks about the length first.
Reminds and reschedules
The reminder arrives where the client wrote: WhatsApp, Instagram or Telegram. One reply to it is enough to move or cancel the visit, so the master is not left waiting.
Books a group for a toi
Before celebrations clients often book in twos and threes. The agent looks for a time when the right masters are free, so everyone is ready by the same hour.
Hands tricky chats to your team
If a client is unhappy with the result or asks for something not on your list, the chat goes to your front desk. The staff member sees the whole history and replies from the same inbox.
Stepnogorsk: local context
An industrial town in the north of Akmola Region, built around a mining and chemical plant.
Gold is mined in the settlements of Aksu and Bestobe, which come under the town.
The plants stand apart in an industrial zone outside town, and people travel out there for every shift.
The town lies away from the main highways, so people go to Astana for bigger errands, while everyday life stays within their own microdistricts.
In Stepnogorsk a salon usually runs on two or three masters, each answering her own clients. The agent answers for all of them at once and books with the master the client always sees.
Areas and landmarks customers mention
1st Microdistrict, 4th Microdistrict, Prigorodny, Zavodskoy
- Where
- Akmola Region
- Population
- over 45,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh?
Yes. If a client starts in Kazakh, the agent answers in Kazakh, and if she moves to Russian, the agent follows. Nobody has to ask her to stick to one language.
How does the agent know when a master is free?
From your booking schedule: the agent sees who has which slots and books straight into it, with nothing copied by hand. A salon without one can use the built-in Solwees CRM, which holds both the masters’ schedules and the client base.
Can the agent book several people for the same hour?
Yes, and before toi celebrations and proms that is common. The agent checks the services for each person, books them side by side with different masters and sends one shared confirmation.
What if a client is unhappy or asks for a discount?
The agent does not argue or promise anything outside your rules. The chat goes to your front desk with its history, and the agent tells the client a member of staff will reply.
Can people book after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers the nearest free time, early mornings and weekends included.
How do I get started?
One evening is usually enough: connect your channels, upload services with prices and durations, and add your masters. A week free with no card, so you can see how the agent handles your clients.
Put the agent to work in Stepnogorsk
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.