Reminders and booking messages

Reminders and booking messages come with the Marketing module, €19 a month per location, included in Enterprise.

The visit reminder goes out within a time window, the day before or a number of hours before the visit. The client taps a button to confirm, reschedule or cancel; in channels without buttons, they reply 1, 2 or 3. You can add a follow-up and an automatic cancellation if the client doesn't answer.

Messages for a booking confirmed, changed (with the old and the new time) or cancelled also go out for bookings your staff make, where the booking system sends its events to Solwees, as Altegio does when installed from its Marketplace.

After the visit, the client can get a rating request and a link to leave a review. In WhatsApp these messages use templates; Solwees creates them for you.