AI receptionist for aesthetic clinics in Andijan
While a cosmetologist in Andijan is working on a client, the phone lies face down and new messages wait for the break. Meanwhile the agent answers on its own: names the price, offers a free time and books, while contraindications stay with the specialist.
Assalomu alaykum! My sister and I are coming in from the district on Friday. We’d both like a facial cleaning. Can we come on the same day, one after the other?
Va alaykum assalom! Yes, on Friday Mohinur, our cosmetologist, is free at 14:00 and 15:30. A facial cleaning starts at 250,000 sum and takes about an hour and a half. Shall I book you in for those times?
Yes. My sister is allergic to some creams, does that matter?
It does, thank you for mentioning it. I’ve passed it on to Mohinur: she will look into it and decide what to use. You’re booked for Friday at 14:00 and 15:30.
Great, thank you!
On Thursday evening I’ll send a reminder, the address and a landmark, so we are easy to find when you arrive.
When customers write in Andijan
There are few messages before lunch. On the break clients check prices, and after work they write with their minds made up, often in a Telegram voice message. Before Navruz and in the wedding season a good cosmetologist’s diary fills up within days.
Busiest hours: 12:00 to 14:00 and 19:00 to 23:00
A client writes on her way to work: she can’t make 18:00 today and asks to move to Saturday.
A lunchtime voice message: a client lists three procedures and asks what they come to together. The agent adds them up from the price list.
A bride writes two months before the wedding and asks for her procedures to be set out by date. The agent books a consultation; the doctor will draw up the plan.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Kosmetolog Mohinur payshanba kuni soat 17:00 da boʻsh. Sizni konsultatsiyaga yozib qoʻyaymi?
Здравствуйте! Косметолог Мохинур свободна в четверг в 17:00. Записать вас на консультацию?
What the agent takes off your hands
Books consultations and procedures
Knows which specialist does which procedures and books the first consultation or the next session of a course. The booking appears wherever you already keep them, so nobody has to copy it across by hand.
Answers from prices and offers
If a client asks about several procedures at once, the agent adds up the total from your price list and says plainly which prices are fixed and which the doctor will name after an examination.
Understands voice messages
The agent understands a Telegram voice message just as it does text, in Uzbek and in Russian. It replies in writing rather than by voice, so the client can always look back at the price, the address and the booking time.
Leaves the decision to the doctor
Clients often send a photo and ask what would suit them. The agent gives no advice from a picture: the chat and the photo go to the doctor, and the client is offered a consultation time where the doctor can see the skin in person.
Keeps a course on track
Sends a reminder before every session and helps move the visit if the client can’t make it. Complaints and questions about how she feels after a procedure go straight to the specialist; the agent does not answer them.
Andijan: local context
The centre of Andijan Region, the easternmost in the country, on the south-eastern edge of the Fergana Valley.
Babur, the founder of the Mughal Empire, was born here, and the city has a literary museum named after him.
Andijan Region is the most densely populated in the country, and the villages around the city almost merge with it.
The day starts early: the bazaars come alive at dawn, and many try to finish their errands before the midday heat.
In the valley people travel from neighbouring towns to a good cosmetologist in Andijan and arrange the visit ahead. The agent answers at once, quotes the price and picks a time that allows for the journey, then sends a reminder the day before.
Areas and landmarks customers mention
Jahon Bazaar, Bogishamol, the old town, Boburshoh Street, Navoi Avenue
- Where
- Andijan Region
- Population
- over 450,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer clients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. If a client starts in Uzbek and then asks about the price in Russian, the agent simply carries on in Russian.
Can the agent choose a procedure from a photo?
No. A photo does not show what matters: how the skin reacts, what procedures came before, what the client is taking. So the agent books her a consultation and leaves the picture and the question in the chat for the doctor.
Does the agent know about offers and course discounts?
Yes. You describe the course discount, the gift with a procedure or the birthday price yourself, and the agent tells clients exactly that. If there is no offer, the agent says so and gives the usual price from your list.
Can several people be booked at once?
Yes. A mother and her daughters, sisters, friends: the agent finds times so that everyone comes on the same day, books each of them with her own specialist and reminds whoever made the booking the day before.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent finds a convenient day, explains how to find you and sends a reminder the day before.
How do I try it?
Create an account, connect the messengers your clients use and upload your price list. The trial is 7 days, no card needed. You can message the agent yourself first, as a client would, and see how it answers.
Put the agent to work in Andijan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.