AI receptionist for aesthetic clinics in Namangan
In Namangan clients often book in pairs or groups: with a mother, a sister or a friend. The agent finds times so that everyone comes on the same day, quotes your price list and sends reminders, passing health questions to the doctor.
Voice message, 0:31
Hello! Understood: you’re interested in laser hair removal on the lower legs and want to know the price. One session is 350,000 sum. How many sessions you’ll need is for the doctor to say at a consultation, which costs 150,000 sum.
I see. I have darker skin, will the laser work for me?
Only the doctor can decide that after seeing you, and I’ve already passed your question to Dr Gulnoz. I can book you a consultation on Thursday at 18:00 or Saturday at 12:00.
Saturday, please.
You’re booked for a consultation with Dr Gulnoz on Saturday at 12:00. I’ll remind you on Friday evening.
When customers write in Namangan
There are few messages before lunch. On the break clients check prices, and after work they write with their minds made up, often in a Telegram voice message. Before Navruz and in the wedding season a good cosmetologist’s diary fills up within days.
Busiest hours: 12:00 to 14:00 and 19:00 to 23:00
A client writes on her way to work: she can’t make 18:00 today and asks to move to Saturday.
A lunchtime voice message: a client lists three procedures and asks what they come to together. The agent adds them up from the price list.
A bride writes two months before the wedding and asks for her procedures to be set out by date. The agent books a consultation; the doctor will draw up the plan.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Kosmetolog Gulnoz payshanba kuni soat 17:00 da boʻsh. Sizni konsultatsiyaga yozib qoʻyaymi?
Здравствуйте! Косметолог Гулноз свободна в четверг в 17:00. Записать вас на консультацию?
What the agent takes off your hands
Books consultations and procedures
Knows which specialist does which procedures and books the first consultation or the next session of a course. The booking appears wherever you already keep them, so nobody has to copy it across by hand.
Answers from prices and offers
Quotes your price list, how long a procedure takes and what a course costs. It mentions only the offers you added yourself and never promises a result: what to expect is for the doctor to explain.
Understands voice messages
Instead of a long message, clients often send a voice note: what they want done, when suits them, how much they are ready to spend. The agent understands Telegram voice messages in Uzbek and Russian and replies in text, so the price and time stay in the chat.
Leaves the decision to the doctor
The agent does not judge skin from a photo or say whether a procedure will “suit” someone. If a client sends a picture or asks about contraindications, the agent passes it to the doctor with a summary of the chat and books her a consultation.
Keeps a course on track
Sends a reminder before every session and helps move the visit if the client can’t make it. Complaints and questions about how she feels after a procedure go straight to the specialist; the agent does not answer them.
Namangan: local context
The centre of Namangan Region on the northern edge of the Fergana Valley and one of the largest cities in the country.
Namangan is known as the city of flowers, and every year from late May it holds a flower festival.
A big city with a neighbourly way of life: a lot is settled through acquaintances and the mahalla, and people recommend a good master to each other.
Neighbouring villages have become part of the city, and many customers live on the outskirts, some way from the centre.
In Namangan people hear about a cosmetologist from friends and relatives and write wherever they are used to: some on Telegram, some on Instagram. Both get an answer straight away, and bookings from either end up in one appointment book.
Areas and landmarks customers mention
Chorsu Bazaar, the Mulla Kirgiz Madrasa, Babur Park, Afsonalar Vodiysi park, Navoi Street
- Where
- Namangan Region
- Population
- over 700,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer clients in Uzbek?
Yes. Clients write in Uzbek, Russian or English, and the agent answers in the same language, voice messages included. Uzbek arrives in both Latin and Cyrillic script, and the agent understands both.
Can the agent choose a procedure from a photo?
No. The agent does not judge skin from a photo or promise a result. It passes the chat with the picture and the question to the doctor and offers the client a consultation where the doctor can see the skin in person.
Does the agent know about offers and course discounts?
Yes, if you have added them. The agent mentions only the offers in your settings and never invents its own. When an offer ends, just remove it and the agent stops mentioning it.
Can several people be booked at once?
Yes. A mother and her daughters, sisters, friends: the agent finds times so that everyone comes on the same day, books each of them with her own specialist and reminds whoever made the booking the day before.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent finds a convenient day, explains how to find you and sends a reminder the day before.
How do I try it?
Create an account, connect the messengers your clients use and upload your price list. The trial is 7 days, no card needed. You can message the agent yourself first, as a client would, and see how it answers.
Put the agent to work in Namangan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.