AI receptionist for aesthetic clinics in Margilan
In Margilan clients often book in pairs or groups: with a mother, a sister or a friend. The agent finds times so that everyone comes on the same day, quotes your price list and sends reminders, passing health questions to the doctor.
Hello! I had mesotherapy with you the day before yesterday and there are some small bruises. My friend’s wedding is on Saturday, will I be able to wear make-up?
Hello! The specialist who did the procedure is the right person to answer that. I’ve passed your message to Mohinur, our cosmetologist, and she will reply here. If anything starts to worry you more, call the clinic without waiting for a reply.
OK. And when is my next session?
Your next session in the course is in two weeks: you’re booked for Tuesday the 14th at 17:00. If you need another time, write and I’ll find one.
Thank you!
Enjoy the wedding!
When customers write in Margilan
There are few messages before lunch. On the break clients check prices, and after work they write with their minds made up, often in a Telegram voice message. Before Navruz and in the wedding season a good cosmetologist’s diary fills up within days.
Busiest hours: 12:00 to 14:00 and 19:00 to 23:00
The day after a procedure a question about the skin arrives. The agent gives no advice and forwards the message to the specialist at once.
On the lunch break people ask whether there is a discount on a course of laser hair removal.
After talking it over at home, clients book a consultation. The agent answers at once and offers a time.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Kosmetolog Mohinur payshanba kuni soat 17:00 da boʻsh. Sizni konsultatsiyaga yozib qoʻyaymi?
Здравствуйте! Косметолог Мохинур свободна в четверг в 17:00. Записать вас на консультацию?
What the agent takes off your hands
Books consultations and procedures
Offers free times with the right specialist and books at once, into your appointment book or CRM, or into the built-in Solwees CRM if you have no system. If a client wants to come with her mother or sister, the agent books them back to back.
Answers from prices and offers
If a client asks about several procedures at once, the agent adds up the total from your price list and says plainly which prices are fixed and which the doctor will name after an examination.
Understands voice messages
The agent understands a Telegram voice message just as it does text, in Uzbek and in Russian. It replies in writing rather than by voice, so the client can always look back at the price, the address and the booking time.
Leaves the decision to the doctor
Clients often send a photo and ask what would suit them. The agent gives no advice from a picture: the chat and the photo go to the doctor, and the client is offered a consultation time where the doctor can see the skin in person.
Keeps a course on track
Sends a reminder before every session and helps move the visit if the client can’t make it. Complaints and questions about how she feels after a procedure go straight to the specialist; the agent does not answer them.
Margilan: local context
One of the oldest silk-weaving centres on the Silk Road, in the Fergana Valley.
UNESCO has added the local crafts centre, where atlas and adras silk are hand-woven, to its register of good safeguarding practices.
Weaving is a family business here, and many workshops run right in the courtyards of homes.
On Thursdays and Sundays the Kumtepa bazaar is crowded from dawn, and on those days people try to get important things done before lunch.
In Margilan clients mostly write in Uzbek and often by voice, especially when they have a lot to ask. The agent handles the voice messages, replies in writing and books, and in the morning the cosmetologist sees who is coming and for what.
Areas and landmarks customers mention
Kumtepa Bazaar, the Yodgorlik silk factory, Kombinat, Burhanuddin Marginani Street
- Where
- Fergana Region
- Population
- over 250,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer clients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. If a client starts in Uzbek and then asks about the price in Russian, the agent simply carries on in Russian.
Can the agent choose a procedure from a photo?
No. The agent does not judge skin from a photo or promise a result. It passes the chat with the picture and the question to the doctor and offers the client a consultation where the doctor can see the skin in person.
Does the agent know about offers and course discounts?
Yes. You describe the course discount, the gift with a procedure or the birthday price yourself, and the agent tells clients exactly that. If there is no offer, the agent says so and gives the usual price from your list.
Can several people be booked at once?
Yes. A mother and her daughters, sisters, friends: the agent finds times so that everyone comes on the same day, books each of them with her own specialist and reminds whoever made the booking the day before.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent finds a convenient day, explains how to find you and sends a reminder the day before.
How do I try it?
Create an account, connect the messengers your clients use and upload your price list. The trial is 7 days, no card needed. You can message the agent yourself first, as a client would, and see how it answers.
Put the agent to work in Margilan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.