AI receptionist for aesthetic clinics in Kara-Balta
In Kara-Balta people hear about a good cosmetologist from friends and message them on WhatsApp. If no answer comes for a while, they go to someone else. The agent answers at once: names the price, offers a consultation time and sends a reminder the day before.
Hi! I had a peel with you yesterday, and today my skin is flaking and stings a little. Is that normal?
Hello! Only a specialist can judge that. I’ve already passed your message on, and Jyldyz, your cosmetologist, will reply to you here in this chat.
Can I wash my face today?
Jyldyz will advise on that too; I’ve added your question to the message. If it gets worse, don’t wait for a reply here and call the clinic straight away.
OK. Is my next peel still on Thursday?
Yes, you’re booked for Thursday at 16:00. If Jyldyz decides to move it, I’ll message you and offer another time.
When customers write in Kara-Balta
Prices get asked during the day, and bookings come in the evening, when there is time to think it over. Before holidays and in summer there are more questions, and speed matters: a client writes to several clinics at once.
Busiest hours: 10:00 to 12:00 and 18:00 to 21:00
Morning reschedules: “I can’t make it by ten, can I come in the evening?” The agent offers a free time.
Lunch-break price questions after seeing a procedure on Instagram.
After-work messages when the clinic is already closed. The agent answers at once and books a consultation.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең саат 16:00дө Жылдыз косметологдо бош убакыт бар. Сизди консультацияга жазып коёюнбу?
Здравствуйте! Завтра в 16:00 есть свободное время у косметолога Жылдыз. Записать вас на консультацию?
What the agent takes off your hands
Books consultations and procedures
Finds a free time with the right specialist and books it at once. It sees the schedule in Altegio and saves clients in Bitrix24 or amoCRM; without a system, everything lives in the built-in Solwees CRM.
Answers prices and procedures
Quotes your price list and says how long a procedure takes. It never promises a result: what to expect is for the doctor to explain at the consultation.
Leaves contraindications to the doctor
Pregnancy, breastfeeding, medication, allergies: only the doctor decides whether a procedure fits. The agent passes those questions to the doctor with a summary of the chat and books the client a consultation.
Stays in touch after a procedure
Reminds clients of the visit and of the next session in a course. If something worries a client afterwards, it passes the message to the specialist at once and gives no advice itself.
Kara-Balta: local context
A town in the west of the Chuy valley, on the Bishkek-Osh road.
Traffic heading south runs through town, so part of the customers are passing through.
The town grew around a mining plant and today lives on trade and the highway.
Bishkek is about an hour away, and some customers compare prices with the capital.
In Kara-Balta some people commute to Bishkek and choose between a clinic there and one closer to home. They go with whoever answers quickly, names a price and finds a slot in the evening or at the weekend.
Areas and landmarks customers mention
the town centre, the Bishkek-Osh road, the market
- Where
- Chuy Region
- Customer languages
- Russian, Kyrgyz
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. Clients write however suits them: Kyrgyz, Russian or English, and get the answer in the same language. If a client moves from Russian to Kyrgyz mid-conversation, the agent carries on in Kyrgyz too.
Will the agent tell a client whether a procedure suits them?
No. Whether a procedure fits, any contraindications and the result to expect are the doctor’s call. The agent books a consultation and passes the question to the doctor with a summary of the chat.
Where do bookings live?
Where you already work. The agent keeps the appointment book in Altegio and sends client cards and requests to Bitrix24 or amoCRM. If you have no system yet, everything is saved in the built-in Solwees CRM.
What does the agent do if a client is worried after a procedure?
It gives no advice of its own. The message goes straight to the specialist who did the procedure, with the chat attached, and the client is told the question has been passed on. If someone says they feel unwell, the agent asks them not to wait and to call the clinic.
Does it work if customers drive in from Bishkek?
Yes. The agent explains how to reach you in Kara-Balta and offers a time that allows for the drive. If a customer is running late, they write in the same chat and the agent tells your staff.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect Instagram, add your procedures and prices, and watch the agent book consultations.
Put the agent to work in Kara-Balta
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.