AI receptionist for aesthetic clinics in Kara-Suu
In Kara-Suu clients know their cosmetologist personally and message at any hour. The agent answers on their behalf: quotes prices, books consultations and sends reminders, leaving medical questions to the doctor.
Hi! I had a peel with you yesterday, and today my skin is flaking and stings a little. Is that normal?
Hello! Only a specialist can judge that. I’ve already passed your message on, and Dilbar, your cosmetologist, will reply to you here in this chat.
Can I wash my face today?
Dilbar will advise on that too; I’ve added your question to the message. If it gets worse, don’t wait for a reply here and call the clinic straight away.
OK. Is my next peel still on Thursday?
Yes, you’re booked for Thursday at 16:00. If Dilbar decides to move it, I’ll message you and offer another time.
When customers write in Kara-Suu
In a small town many people write late in the evening, once work and housework are done, and want to book right away without waiting for the morning. By day short price questions come in: someone saw a post and wants to know the cost.
Busiest hours: 10:00 to 12:00 and 18:00 to 21:00
Morning reschedules: “I can’t make it by ten, can I come in the evening?” The agent offers a free time.
How many sessions does a course need? The agent quotes the course price from your list and leaves the number of sessions to the doctor at the consultation.
After-work messages when the clinic is already closed. The agent answers at once and books a consultation.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Эртең саат 16:00дө Дильбар косметологдо бош убакыт бар. Сизди консультацияга жазып коёюнбу?
Здравствуйте! Завтра в 16:00 есть свободное время у косметолога Дильбар. Записать вас на консультацию?
What the agent takes off your hands
Books consultations and procedures
Checks your doctors’ and cosmetologists’ schedules in Altegio and offers the client the nearest free slots. The booking shows up in the journal at once, and the client’s contact is saved in Bitrix24 or amoCRM. If you use none of these systems, bookings and clients are kept in the built-in Solwees CRM.
Answers prices and procedures
Quotes your price list and says how long a procedure takes. It never promises a result: what to expect is for the doctor to explain at the consultation.
Leaves contraindications to the doctor
Pregnancy, breastfeeding, medication, allergies: only the doctor decides whether a procedure fits. The agent passes those questions to the doctor with a summary of the chat and books the client a consultation.
Stays in touch after a procedure
Sends a reminder the day before, and when the next session of a course is due, it offers to book it. It does not discuss complaints after a procedure: it forwards them to the specialist straight away.
Kara-Suu: local context
A town on the Uzbek border with one of the biggest bazaars in Central Asia.
Trade starts at dawn, and customers write from behind their stalls.
Trade with Uzbekistan runs through the town, so it is full of visiting buyers and hauliers.
Customers mostly write in Uzbek and Kyrgyz.
In Kara-Suu clients write in Kyrgyz and Uzbek and ask a lot before a procedure: what a course costs, how long a session takes, when they can come. The agent answers in their language from your price list and passes anything about health to the doctor.
Areas and landmarks customers mention
the bazaar, the border crossing, the town centre
- Where
- Osh Region
- Customer languages
- Uzbek, Kyrgyz, Russian
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the client wrote in: Kyrgyz, Uzbek, Russian or English. If the client switches language, the agent switches too.
Will the agent tell a client whether a procedure suits them?
No. Whether a procedure fits, any contraindications and the result to expect are the doctor’s call. The agent books a consultation and passes the question to the doctor with a summary of the chat.
Where do bookings live?
Where you already work. The agent keeps the appointment book in Altegio and sends client cards and requests to Bitrix24 or amoCRM. If you have no system yet, everything is saved in the built-in Solwees CRM.
What does the agent do if a client is worried after a procedure?
It gives no advice of its own. The message goes straight to the specialist who did the procedure, with the chat attached, and the client is told the question has been passed on. If someone says they feel unwell, the agent asks them not to wait and to call the clinic.
Does it make sense for a small team?
Yes. In Kara-Suu a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect Instagram, add your procedures and prices, and watch the agent book consultations.
Put the agent to work in Kara-Suu
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.