AI receptionist for clinics and dental practices in Saryagash
In Saryagash patients often write not to the clinic but to “their” dentist personally, who replies between patients. The agent runs those chats for them: finds a time, quotes your price list and books, leaving questions about treatment to the dentist.
Hello! My sister’s wedding toi is on Saturday, and I’d like my teeth cleaned before then. How much is it?
Hello! A professional cleaning is 12,000 tenge and takes about an hour. Before Saturday we have Thursday at 17:00 or Friday at 12:00 with Dr Saltanat. Which would you prefer?
Thursday. Could I have whitening the same day?
You’re booked for a cleaning on Thursday at 17:00 with Dr Saltanat. Whether whitening is right for you, and when, the doctor will decide after the examination. I’ve passed her your question, and she’ll reply here or tell you at the appointment.
Great, thanks!
I’ll remind you on Wednesday evening. Enjoy the toi!
When customers write in Saryagash
In the morning people ask to be seen today because it hurts. In the evening they write without the rush: a check-up for the whole family, the price of a crown, a Saturday visit. People here choose a clinic by how they were spoken to, so the answer has to be quick and human.
Busiest hours: 07:00 to 09:00 and 18:00 to 21:00
Before opening: “my tooth ached all night, is there a slot today?” The agent offers the first free time straight away.
Questions about paying for treatment in instalments. The agent answers with the terms the clinic has set.
After dinner whole families get booked for check-ups. The agent puts the visits back to back so nobody has to come twice.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Бейсенбі күні сағат 15:30-да Салтанат дәрігер тіс тазалауға қабылдай алады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! В четверг в 15:30 врач Салтанат может принять вас на чистку зубов. Вам удобно это время?
What the agent takes off your hands
Books with the right doctor
Checks what the patient is coming in for and which specialist they need, and offers free times to choose from. The visit goes straight into your CRM or appointment book, or into the built-in CRM if you have no system of your own.
Quotes your price list
Says what an appointment, an X-ray or a professional cleaning costs and how long the visit takes. If a patient asks about instalments, the agent gives only the terms the clinic has set.
Explains preparation from your instructions
Before an ultrasound, tests or an extraction patients ask how to prepare. The agent sends the clinic’s rules as they are, and if a question goes beyond them, it passes it to a doctor and tells the patient plainly that the doctor will answer.
Makes no diagnoses
Medical decisions stay with the doctor. Questions about symptoms, medicine and contraindications go to a specialist with the chat history, so the patient does not have to tell the story again.
Sends reminders, moves visits
Messages the patient the day before and on the morning of the visit, in their language. If they can’t make it, the agent offers another day at once and gives the old slot to someone waiting for an earlier time.
Saryagash: local context
The centre of Saryagash District on the Uzbek border and a spa town built on thermal mineral water.
The spring was found by geologists looking for oil, and the bottled water named after the town is known across the country.
People come from all over the country for treatment at the sanatoriums, the season runs from early spring to late autumn, and guests write ahead to plan their procedures.
Transit traffic to the border runs through town, and the market is full of local fruit, nuts and dried fruit.
In Saryagash people come to the mineral springs and sanatoriums from all over the country and from Uzbekistan next door. A guest writes to the clinic when a tooth plays up in the middle of a stay, and the agent finds a time between their sanatorium treatments, in Uzbek, Kazakh or Russian.
Areas and landmarks customers mention
the resort area, Alyp Market, the railway station, Samal
- Where
- Turkestan Region
- Population
- over 60,000
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh and Uzbek?
Yes. The agent writes to each patient in their own language, in Kazakh, Russian, Uzbek or English. If the patient changes language mid-conversation, the agent carries on in the new one, and the doctor receives the whole chat.
Can the agent tell a patient what treatment they need?
No, and that limit is deliberate. The agent does not guess from a description what has happened or say whether a treatment fits. Its job is to book the patient quickly and pass the question to the doctor exactly as the patient asked it.
Can the agent explain how to prepare for tests or an ultrasound?
Yes. Upload the clinic’s instructions: what to eat before tests, when to come for an ultrasound, what to bring to a first appointment. The agent answers strictly from them, and if a question goes beyond them, it passes it to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Describe which doctor does what and on which days, and the agent will route patients on its own. It won’t mix up the children’s dentist, the surgeon, the gynaecologist and the ultrasound doctor, and it hands a tricky case to your receptionist.
Will the agent answer guests from other towns and countries?
Yes. It answers in Kazakh, Russian and English, in the guest’s language. In high season in Saryagash it keeps every chat going while you look after the guests in front of you.
Can the receptionist see what the agent writes to patients?
Yes. Your receptionist sees every chat in one inbox and can step into any of them, say when a regular patient wants to talk in person. The chat history stays in place throughout.
Put the agent to work in Saryagash
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.