AI receptionist for clinics and dental practices in Turkestan
Nobody in Turkestan in pain wants to wait until morning for an answer. The agent replies at any hour: offers the earliest slot, quotes the examination price from your list and books, and passes questions about treatment to the doctor.
Good evening! I need an abdominal ultrasound. How much is it and how do I prepare?
Good evening! An abdominal ultrasound is 8,000 tenge. According to the clinic’s instructions it is done on an empty stomach, with the last meal 8 hours before, so a morning slot is easier. We have 8:30 or 9:15 tomorrow.
8:30, please. I sometimes get a sharp pain in my right side, could it be my gallbladder?
You’re booked for tomorrow at 8:30. Only a doctor can say what the pain is linked to, so I’ve passed your question to Dr Aruzhan: she’ll look at it before the scan.
OK. Can I drink water?
The clinic’s instructions don’t cover that, so I won’t guess: I’ve added the question for the doctor, and the answer will come to this chat. I’ll send a reminder in the morning.
When customers write in Turkestan
The busiest times are Monday morning, when a tooth has started aching over the weekend, and Sunday evening, when people plan the week. In summer parents join in, wanting to get the children seen before school starts.
Busiest hours: 08:00 to 10:00 and 18:00 to 22:00
Morning reschedules: “my child is ill, can we move to next week?” The agent offers a new time and frees the old one.
Lunch-break questions about cost: a crown, an implant, a cleaning. The agent answers from the price list, marked “from”.
After dinner whole families get booked for check-ups. The agent puts the visits back to back so nobody has to come twice.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Бейсенбі күні сағат 15:30-да Аружан дәрігер тіс тазалауға қабылдай алады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! В четверг в 15:30 врач Аружан может принять вас на чистку зубов. Вам удобно это время?
What the agent takes off your hands
Books with the right doctor
Checks what the patient is coming in for and which specialist they need, and offers free times to choose from. The visit goes straight into your CRM or appointment book, or into the built-in CRM if you have no system of your own.
Quotes your price list
You decide which prices the agent gives in a chat. You can keep it to the consultation and hygiene, and answer questions about treatment by saying the doctor will give the cost. The agent never invents discounts.
Explains preparation from your instructions
Whether to give blood on an empty stomach, what to bring to a first appointment, how to get there and where to park: the agent answers in the words the clinic itself wrote in its instructions. Anything they don’t cover, it doesn’t fill in: it asks a member of staff.
Makes no diagnoses
Medical decisions stay with the doctor. Questions about symptoms, medicine and contraindications go to a specialist with the chat history, so the patient does not have to tell the story again.
Sends reminders, moves visits
The patient gets a reminder with the address and time, and can reply “I can’t make it” right in the chat: the agent offers another time on the spot. The doctor ends up with fewer empty slots.
Turkestan: local context
The centre of Turkestan Region, once known as Yasy and one of the main cities of the Kazakh Khanate.
It is home to the Mausoleum of Khoja Ahmed Yasawi, a UNESCO World Heritage site and a place of pilgrimage.
Pilgrims and tourists come all year round, most of all in spring around Nauryz, when the hotels and cafes by the mausoleum stay open late.
The old town is private houses and the bazaar, the new centre is blocks of flats and hotels, and Kazakh and Uzbek are heard on the streets equally often.
In Turkestan pilgrims and tourists come all year round to the Mausoleum of Khoja Ahmed Yasawi. If a visitor’s tooth flares up, there is no time to wait: they head home in a day or two. The agent answers at once, finds a slot today or tomorrow and leaves your local patients’ bookings where they are.
Areas and landmarks customers mention
the Old Town, Zhana Kala, Kuanysh Bazaar, Tauke Khan Avenue, the Mausoleum of Khoja Ahmed Yasawi
- Where
- Turkestan Region
- Population
- over 230,000
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh and Uzbek?
Yes. The agent writes to each patient in their own language, in Kazakh, Russian, Uzbek or English. If the patient changes language mid-conversation, the agent carries on in the new one, and the doctor receives the whole chat.
Can the agent tell a patient what treatment they need?
No. Diagnosis, treatment and medicine are discussed only by a doctor. The agent books the patient an examination and passes their question straight to the doctor with the chat, so the patient knows the answer will come from the doctor.
Can the agent explain how to prepare for tests or an ultrasound?
Yes, if the preparation rules are in your instructions. The agent sends them to the patient word for word and repeats the key points when booking. Anything that is not in the instructions it does not invent: it passes that question to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Each doctor has their own services and hours, and the agent books with whoever handles the appointment needed. If the patient doesn’t know whom to see, the agent offers a GP consultation or a first examination, whichever way your clinic works.
Will the agent answer guests from other towns and countries?
Yes. It answers in Kazakh, Russian and English, in the guest’s language. In high season in Turkestan it keeps every chat going while you look after the guests in front of you.
Can the receptionist see what the agent writes to patients?
Yes. Chats are kept with the patient’s record, and your receptionist can read what the agent replied at any time and step in. That helps with regular patients who like to talk things through in person.
Put the agent to work in Turkestan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.