AI receptionist for clinics and dental practices in Shymkent
Nobody in Shymkent in pain wants to wait until morning for an answer. The agent replies at any hour: offers the earliest slot, quotes the examination price from your list and books, and passes questions about treatment to the doctor.
Hello! My sister’s wedding toi is on Saturday, and I’d like my teeth cleaned before then. How much is it?
Hello! A professional cleaning is 15,000 tenge and takes about an hour. Before Saturday we have Thursday at 17:00 or Friday at 12:00 with Dr Aigerim. Which would you prefer?
Thursday. Could I have whitening the same day?
You’re booked for a cleaning on Thursday at 17:00 with Dr Aigerim. Whether whitening is right for you, and when, the doctor will decide after the examination. I’ve passed her your question, and she’ll reply here or tell you at the appointment.
Great, thanks!
I’ll remind you on Wednesday evening. Enjoy the toi!
When customers write in Shymkent
From 8 in the morning the people in pain write and ask to be seen today. By lunchtime it quietens down, and after work come questions about crowns, X-rays and instalments. Answer them only in the morning, and the patient will have booked somewhere else.
Busiest hours: 08:00 to 10:00 and 18:00 to 22:00
Morning reschedules: “my child is ill, can we move to next week?” The agent offers a new time and frees the old one.
Questions about paying for treatment in instalments. The agent answers with the terms the clinic has set.
Late in the evening, with the clinic closed: “it hurts, book me in for the morning”. The agent books and leaves the question for the doctor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Ертең сағат 11:00-де Айгерім дәрігерде бос уақыт бар. Сізді қабылдауға жазып қояйын ба?
Здравствуйте! Завтра в 11:00 есть свободное время у врача Айгерим. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor does what and on which days, and books wherever there is room. If the patient isn’t sure whom to see, the agent books a first consultation, where the doctor works out what comes next.
Quotes your price list
Quotes prices exactly as your list has them: consultation, cleaning, filling, marked “from” where the cost depends on the case. The final cost of treatment comes from the doctor after the examination, and the agent tells the patient so.
Explains preparation from your instructions
Whether to give blood on an empty stomach, what to bring to a first appointment, how to get there and where to park: the agent answers in the words the clinic itself wrote in its instructions. Anything they don’t cover, it doesn’t fill in: it asks a member of staff.
Makes no diagnoses
The agent does not assess symptoms, choose treatment or recommend medicine. If a patient describes pain or asks what to do, the agent brings a doctor into the chat at once and offers the earliest time for an examination.
Sends reminders, moves visits
The patient gets a reminder with the address and time, and can reply “I can’t make it” right in the chat: the agent offers another time on the spot. The doctor ends up with fewer empty slots.
Shymkent: local context
The third city in Kazakhstan to pass a million people, after Almaty and Astana, and the former centre of South Kazakhstan Region.
An old caravan town that grew around a citadel, and today also an industrial centre with an oil refinery and a pharmaceutical plant.
In the summer heat the city goes quiet by noon and comes alive in the evening, when people head out to parks and bazaars and messages keep coming until night.
The city keeps taking in nearby villages, many families live in private houses, and relatives from all around come to Shymkent for a toi.
In Shymkent families are big, and several people often book the dentist together: a mother, the children, a grandmother. The agent puts the visits back to back as far as the schedule allows and sends a reminder for each the day before.
Areas and landmarks customers mention
Nursat, Samal-1, Kaitpas, Shapagat, Akzhaiyk, Tauke Khan Avenue, Ordabasy Square, the Upper Market
- Where
- city of national significance
- Population
- over 1 million
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh and Uzbek?
Yes. The agent writes to each patient in their own language, in Kazakh, Russian, Uzbek or English. If the patient changes language mid-conversation, the agent carries on in the new one, and the doctor receives the whole chat.
Can the agent tell a patient what treatment they need?
No. Diagnosis, treatment and medicine are discussed only by a doctor. The agent books the patient an examination and passes their question straight to the doctor with the chat, so the patient knows the answer will come from the doctor.
Can the agent explain how to prepare for tests or an ultrasound?
Yes. Upload the clinic’s instructions: what to eat before tests, when to come for an ultrasound, what to bring to a first appointment. The agent answers strictly from them, and if a question goes beyond them, it passes it to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Each doctor has their own services and hours, and the agent books with whoever handles the appointment needed. If the patient doesn’t know whom to see, the agent offers a GP consultation or a first examination, whichever way your clinic works.
Can the receptionist see what the agent writes to patients?
Yes. Chats are kept with the patient’s record, and your receptionist can read what the agent replied at any time and step in. That helps with regular patients who like to talk things through in person.
Put the agent to work in Shymkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.