AI receptionist for electricians in Almaty
While an electrician in Almaty crawls through traffic from one job to the next, WhatsApp fills up with questions about sockets, lights and panels. The agent handles them itself: it quotes “from” prices, books the visit and reminds the customer the day before.
Good evening! The sockets in the living room and kitchen aren’t working. I switch the breaker back on and a minute later it trips again.
Good evening! Please don’t switch it back on until the electrician has looked at it. Is there any smell of burning or any soot on the sockets?
No, nothing like that. Address: 11 Baitursynov Street, flat 37.
Thank you. The call-out starts at 5,000 tenge, and the electrician will tell you the cause and the price after checking. Yerlan is free tomorrow at 8:30 or 19:00. Which suits you?
8:30, before work.
Booked: tomorrow at 8:30 with Yerlan. I’ll send a reminder this evening. If you notice a smell of burning, switch off the main breaker and write here.
When customers write in Almaty
In summer air conditioners add to the load in Almaty, and breakers trip more often in the evening. Most messages come after seven in the evening, when everyone is home with everything switched on, and at lunchtime, when people plan renovations.
Busiest hours: 12:00 to 14:00 and 19:00 to 23:00
Afternoon: can a socket be moved behind the new TV? The agent books the electrician for the weekend.
Evening: a request for lights in the yard and out to the summer kitchen. The agent books the weekend.
The breaker for the living room and kitchen keeps tripping. The agent asks for it to stay off and books an electrician for the morning.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Шебер ертең сағат 18:00-де келеді. Ол келгенше бұл автоматты қоспаңызшы.
Мастер будет у вас завтра в 18:00. До его приезда этот автомат не включайте, пожалуйста.
What the agent takes off your hands
Safety before booking
The agent’s first question about any fault: is anything sparking, is there a smell of burning? If so, the customer gets one instruction (switch off the breaker and touch nothing), and the electrician gets the request at once.
Finds out what happened
Asks what exactly is not working, in the whole home or one room, what was switched on just before and whether it is a flat or a house. The electrician sets out already knowing the size of the job.
Books and reminds
Books the visit into a free slot, confirms the time and sends the customer a reminder the day before. The customer can move the visit in the same chat.
Quotes only “from” prices
Quotes the call-out and standard jobs from your price list (a point, a new breaker, fitting a light), always as “from” prices. The electrician gives the total after the inspection.
Big jobs start with a survey
If a customer asks about wiring a whole flat or house, the agent asks for the floor area and the number of rooms and books the electrician for a look. The estimate comes after the survey, not from the chat.
Almaty: local context
The largest city and main business centre of Kazakhstan; it was the capital until the government moved to Astana and is still called the southern capital.
The city lies at the foot of the Trans-Ili Alatau, and Medeu, Shymbulak and Big Almaty Lake are a short drive away.
Mornings and evenings the main avenues are jammed, and many people book straight from the car or the bus.
At weekends people head for the mountains and their dachas, so convenient Saturday slots are usually gone by midweek.
In Almaty new residential complexes stand next to older buildings whose wiring was laid for a fridge and a TV, not for an air conditioner and an electric oven. The agent asks what kind of building it is and when it was last rewired, so the electrician knows the size of the job in advance.
In summer air conditioners add to the load, and in winter private houses in the foothills and on the outskirts switch on heaters, so evening requests about tripped breakers come all year round.
Areas and landmarks customers mention
Bostandyk District, Samal-2, Orbita-1, Koktem-1, Aksai-4, Mamyr-4, the Green Bazaar, Kok-Tobe
- Where
- city of national significance
- Population
- over 2 million
- Customer languages
- Russian, Kazakh, English
- Where they write
- WhatsApp and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent reply to a customer in Kazakh?
Yes, in Kazakh if the customer wrote in Kazakh. Altogether the agent works in Kazakh, Russian and English, and a message mixing two languages does not throw it.
What does the agent do if a customer has something sparking?
It asks the customer to switch off the main breaker and touch nothing, and to call 101 if there is smoke or fire. Right after that the request with the address goes to the on-call electrician. The agent gives no repair advice.
Does the agent quote prices for the work?
Only “from” prices from your list: the call-out, a point, a new breaker. The electrician draws up the estimate for bigger jobs after the inspection, and the agent explains that to the customer.
Where are the requests saved?
Wherever you already work with customers, or in the built-in Solwees CRM if you have no system. The electrician sees the whole request and does not have to ask the customer again.
Will the agent take a request for an air-conditioner line?
Yes. It asks whether it is a flat or a house, where the panel is and where the air conditioner will go, and books the electrician for a look. The electrician prices the work after that.
How many chats can the agent handle at once?
As many as come in. In the evening dozens of customers write in Almaty at once, and each gets an answer straight away rather than waiting in a queue. If a person is needed, the agent hands the chat over with its history.
How do we connect the agent?
Sign up, connect WhatsApp or Telegram and add your services. The agent works free for a week, no card needed, and you see straight away how it answers your customers.
Put the agent to work in Almaty
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.