AI receptionist for electricians in Talgar
While an electrician in Talgar is rewiring one customer’s home, others are waiting for a reply on WhatsApp. The agent answers them itself: it collects the address and a description, books the visit and passes anything dangerous to the electrician ahead of the queue.
Help, the kitchen socket sparked and went black, and it smells burnt!
The main thing right now: switch off the main breaker in the panel and don’t touch the socket. If there is smoke or fire, call 101.
Switched it off, no smoke. Address: a house, 21 Baitursynov Street.
Thank you. I’ve passed your request to the on-call electrician with the address and this chat. Yerlan will call you and say when he’ll be there.
And how much is the call-out?
The call-out starts at 3,000 tenge, and the electrician will price the repair on site. Please keep the breaker off until he arrives.
When customers write in Talgar
In Talgar nearly everyone lives in a private house, and electricians hear about yard lighting, pumps, bathhouses and garages. The owners spend the day in Almaty, so messages come early in the morning and in the evening.
Busiest hours: 07:00 to 09:00 and 19:00 to 22:00
Morning: the bathroom light is dead and the switch just clicks. The agent books an electrician for the evening, when the owners are home.
Afternoon: a shop wants its window lighting replaced before opening tomorrow. The agent books the electrician for early morning.
A socket sparks and smells burnt. The agent asks for the main breaker to be switched off and passes the request straight to the on-call electrician.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Шебер ертең сағат 18:00-де келеді. Ол келгенше бұл автоматты қоспаңызшы.
Мастер будет у вас завтра в 18:00. До его приезда этот автомат не включайте, пожалуйста.
What the agent takes off your hands
Safety before booking
If a customer says something is sparking, smoking or smells of burning, the agent asks them to switch off the main breaker and leave the wiring alone, and to call 101 if there is smoke or fire. It passes the request to the on-call electrician that same minute.
Finds out what happened
Asks what exactly is not working, in the whole home or one room, what was switched on just before and whether it is a flat or a house. The electrician sets out already knowing the size of the job.
Books and reminds
Books the visit into a free slot, confirms the time and sends the customer a reminder the day before. The customer can move the visit in the same chat.
Quotes only “from” prices
Quotes the call-out and standard jobs from your price list (a point, a new breaker, fitting a light), always as “from” prices. The electrician gives the total after the inspection.
Big jobs start with a survey
If a customer asks about wiring a whole flat or house, the agent asks for the floor area and the number of rooms and books the electrician for a look. The estimate comes after the survey, not from the chat.
Talgar: local context
The centre of Talgar District on the northern slopes of the Trans-Ili Alatau, east of Almaty, with Talgar Peak rising above the town.
On the southern edge of town lies the Talgar ancient settlement, a medieval Silk Road town on the UNESCO World Heritage list.
The town is ringed by orchards and dachas, and in spring and autumn many families are busy on their plots.
At weekends people from Almaty pass through on their way to the Talgar gorge, and the cafes along the mountain road come to life.
Directions to a house in Talgar are often given by landmarks. The agent takes both the address and a landmark and asks what needs doing, so an electrician coming from Almaty knows what to expect.
Areas and landmarks customers mention
the Talgar road, Meliorator, the Talgar ancient settlement, Talgar Peak
- Where
- Almaty Region
- Population
- over 65,000
- Customer languages
- Kazakh, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent reply to a customer in Kazakh?
Yes. The agent answers in Kazakh, Russian and English, in the language of the customer’s message. If someone changes language during the conversation, the agent changes with them.
What does the agent do if a customer has something sparking?
It asks the customer to switch off the main breaker and touch nothing, and to call 101 if there is smoke or fire. Right after that the request with the address goes to the on-call electrician. The agent gives no repair advice.
Does the agent quote prices for the work?
It quotes the call-out and standard jobs if your price list has them, always as “from” prices. It never promises the final figure: the electrician gives it on site.
Where are the requests saved?
In your CRM or the built-in Solwees CRM. The request holds the address, the description, any photos the customer sent and the whole chat, and the visit goes straight into the electrician’s schedule.
Will the agent take a request for an air-conditioner line?
Yes. It asks whether it is a flat or a house, where the panel is and where the air conditioner will go, and books the electrician for a look. The electrician prices the work after that.
How do we connect the agent?
Sign up, connect WhatsApp or Telegram and add your services. The agent works free for a week, no card needed, and you see straight away how it answers your customers.
Put the agent to work in Talgar
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.