AI receptionist for electricians in Kaskelen
In Kaskelen an electrician usually works for himself, with no dispatcher. The agent takes over his WhatsApp: it finds out what is not working, books a free day and reminds the customer, and if something is sparking, tells the electrician at once.
Hello! We’ve bought a second air conditioner, and the installer said it needs its own line from the panel. How much is that?
Hello! The price depends on how long the line is and how it has to run, so the electrician will give it after a look. The call-out starts at 3,000 tenge. Is it a flat or a house, and where is the panel compared with where the air conditioner goes?
A house, the panel is in the hall and the air conditioner goes in the bedroom. Address: a house, 3 Abai Street.
Thank you. Yerlan can come on Saturday at 10:00 or on Monday at 18:30. Which is better for you?
Saturday works.
You’re booked for Saturday at 10:00 with Yerlan. I’ll remind you on Friday, and if your plans change, write here.
When customers write in Kaskelen
In Kaskelen nearly everyone lives in a private house, and electricians hear about yard lighting, pumps, bathhouses and garages. The owners spend the day in Almaty, so messages come early in the morning and in the evening.
Busiest hours: 07:00 to 09:00 and 19:00 to 22:00
Morning: the bathroom light is dead and the switch just clicks. The agent books an electrician for the evening, when the owners are home.
A question about a separate line for a new air conditioner. The agent explains what the price depends on and books the electrician for Saturday.
Evening: a request for lights in the yard and out to the summer kitchen. The agent books the weekend.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Шебер ертең сағат 18:00-де келеді. Ол келгенше бұл автоматты қоспаңызшы.
Мастер будет у вас завтра в 18:00. До его приезда этот автомат не включайте, пожалуйста.
What the agent takes off your hands
Safety before booking
The agent’s first question about any fault: is anything sparking, is there a smell of burning? If so, the customer gets one instruction (switch off the breaker and touch nothing), and the electrician gets the request at once.
Finds out what happened
Finds out whether the breaker trips again, which appliances were running at the time and how old the wiring is. Those answers go into the request, so the electrician does not have to phone the customer with questions.
Books and reminds
Books the visit into a free slot, confirms the time and sends the customer a reminder the day before. The customer can move the visit in the same chat.
Quotes only “from” prices
The agent never makes up an estimate for wiring or panel work: it quotes the call-out or survey price, and the electrician works out the cost of the job on site.
Big jobs start with a survey
If a customer asks about wiring a whole flat or house, the agent asks for the floor area and the number of rooms and books the electrician for a look. The estimate comes after the survey, not from the chat.
Kaskelen: local context
The centre of Karasay District in the foothills of the Trans-Ili Alatau, on the Kaskelen river, just west of Almaty.
The town grew from a post station and the Cossack stanitsa of Lyubavinskaya, and today it has a large university campus.
Many residents work in Almaty and leave early in the morning, then look for services close to home when they get back in the evening.
The old dacha settlements inside the town are turning into streets of private houses, and newcomers often need plumbers and electricians.
In Kaskelen private houses keep growing: a bathhouse, a garage, a summer kitchen, and every extension needs its own line. Electricians often come out from Almaty, so the agent gathers these requests on the days the electrician works this side of the city.
Areas and landmarks customers mention
Abylai Khan Avenue, the Central Park, the Kaskelen river
- Where
- Almaty Region
- Population
- over 85,000
- Customer languages
- Kazakh, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent reply to a customer in Kazakh?
Yes, in Kazakh if the customer wrote in Kazakh. Altogether the agent works in Kazakh, Russian and English, and a message mixing two languages does not throw it.
What does the agent do if a customer has something sparking?
It asks the customer to switch off the main breaker and touch nothing, and to call 101 if there is smoke or fire. Right after that the request with the address goes to the on-call electrician. The agent gives no repair advice.
Does the agent quote prices for the work?
It quotes the call-out and standard jobs if your price list has them, always as “from” prices. It never promises the final figure: the electrician gives it on site.
Where are the requests saved?
In your CRM or the built-in Solwees CRM. The request holds the address, the description, any photos the customer sent and the whole chat, and the visit goes straight into the electrician’s schedule.
Will the agent take a request for an air-conditioner line?
Yes. It asks whether it is a flat or a house, where the panel is and where the air conditioner will go, and books the electrician for a look. The electrician prices the work after that.
How do we connect the agent?
Connect your work WhatsApp, upload your price list with “from” prices and the electricians’ schedule. The first 7 days are free, no card.
Put the agent to work in Kaskelen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.