AI receptionist for electricians in Asaka
In Asaka people write to the electrician about a new socket and about lights that dim in the evenings. The agent answers all of it at once, quotes the call-out price and books, and disturbs the electrician only when something cannot wait.
Hello! In the evenings the lights flicker and the air conditioner switches itself off. During the day everything is fine.
Hello! Do you have a voltage stabiliser fitted? And please send a photo of the fuse box.
No stabiliser. Photo sent. It’s a house, 21 Bobur Street, near School No. 7.
Thank you, I’ve added the photo to your request. Bekzod will measure the voltage and tell you what is needed. He can come tomorrow at 17:00 or 19:00. The call-out starts at 60,000 sum, and fitting a stabiliser starts at 100,000 sum. Which time suits you?
19:00, I won’t be home before then.
Booked: tomorrow at 19:00 with Bekzod. I’ll send a reminder during the day.
When customers write in Asaka
Before weddings and family celebrations people write to the electrician to run lights into the yard and under the awning. The rest of the time it is sockets, chandeliers and breakers. The agent keeps the bookings for the whole season, so everything is done in time for the celebration.
Busiest hours: 07:00 to 10:00 and 18:00 to 21:00
Before work: the bathroom light has stopped working. The agent checks whether the power is out only there and books an evening slot.
After lunch an office writes: extra sockets are needed for new desks. The agent books the inspection for a day off, so it does not disturb the staff.
Evening: the lights flicker and the air conditioner cuts out. The agent asks about a stabiliser, requests a photo of the fuse box and books the electrician for tomorrow.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Dilbar! Sizni ertaga soat 18:00 ga yozib qoʻydim. Usta kuchlanishni oʻlchab, stabilizator kerakmi yoki yoʻqmi, aytib beradi.
Дилбар, здравствуйте! Записала вас на завтра, на 18:00. Мастер замерит напряжение и скажет, нужен ли стабилизатор.
What the agent takes off your hands
Calls the electrician at a smell of burning
A blackened socket, crackling in the fuse box, a smell of burning plastic: the agent does not let words like these slip by. It asks the customer to switch that circuit off at the fuse box and wait for the electrician, and hands the request to whoever is on call that same minute, even at night.
Understands voice messages and fuse box photos
Customers often explain the problem in a voice message standing right by the fuse box. The agent understands it, replies in text and asks for a photo of the fuse box or the socket, then keeps it all together in the request for the electrician.
Puts the visit in the schedule
Books only into the electrician’s free time, so there are no double bookings. If a customer wants to move the visit, they write in the same chat and the agent offers a new time.
Quotes “from” prices
Asked “how much per point?”, the agent answers with a “from” price and explains that the electrician will draw up the estimate for the flat at the inspection. That way the customer is not waiting on a single figure that would have to change later.
Keeps the celebration season in mind
Before Navruz, weddings and big family gatherings, requests for lighting and sockets in the yard pick up. The agent asks for the date of the event and offers a time well ahead, so the work does not land on the last day.
Asaka: local context
A town in Andijan Region, home to the first car assembly plant in Central Asia.
It used to be called Leninsk and is now the second-biggest industrial town in the region after Andijan.
It is a small, green town where families go out to the park in the evening, so people try to settle things with doctors and masters before then.
Andijan is close by, but for everyday services people here would rather not travel to the regional centre.
In Asaka there are few electricians, and their numbers get passed from hand to hand. The agent handles that stream for the electrician, books free time and interrupts him only when something smells of burning or sparks.
Areas and landmarks customers mention
the car plant, Chek mahalla, Egamberdiev Park
- Where
- Andijan Region
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent understands Uzbek and Russian, including when they are mixed in one sentence, and answers in the customer’s language. If people write in English, it answers that way too.
Can a customer describe the problem by voice?
Yes. The agent understands Telegram voice messages and replies in text. If the voice message leaves it unclear where the house is or what exactly is not working, it asks.
What does the agent do if there is a smell of burning?
A request like that skips the queue. The agent asks for the circuit to be switched off at the fuse box, checks the address and hands everything to the electrician at once. It never gives advice like “try fixing it yourself”.
Can the agent tell whether a stabiliser is needed?
The electrician decides once he has measured the voltage on site. For its part, the agent finds out when the lights flicker and what is switched on at the time, quotes “from” prices and books the visit.
Where do I see the requests?
In your CRM if you use one, or in the built-in Solwees CRM. The photos, the voice messages, the address with its landmark and the whole chat are attached to the request.
Can shift workers call out a technician?
Yes. People write on a break or after the shift, often late. The agent answers at once and offers a visit time when someone will be home: early morning, evening or a day off.
How do I get started?
Connect Telegram, and WhatsApp if you like, then add your price list and your electricians’ schedule. It is free for 7 days with no card: enough to watch the agent handle live requests.
Put the agent to work in Asaka
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.