AI receptionist for electricians in Chust
In Chust an electrician usually works alone and answers customers himself, between jobs. The agent takes that off him: it takes the request, books a free day and reminds the customer, and tells him at once about a smell of burning or sparks.
Hello! We’re holding a morning plov on Saturday with a lot of guests. We need lights under the awning and a couple of sockets in the yard. Can you do it before Friday?
Hello! How many lights do you need, and how far is the yard from the fuse box? And please send a photo of the yard, so the electrician can work out the cable length in advance.
Photo sent. Four lamps under the awning and two sockets, the fuse box is in the house, about twenty metres away. 45 Amir Temur Street.
Thank you, I’ve added the photo to your request. Sherzod is free on Thursday at 16:00 and on Friday at 10:00. The call-out starts at 60,000 sum, and he will price the work on site. Which suits you?
Thursday at 16:00.
Booked: Thursday at 16:00 with Sherzod. I’ll remind you on Wednesday evening. Have a wonderful celebration!
When customers write in Chust
In the morning people ask about a stabiliser or a new socket; in the evening they write that the lamps are dimming and the breaker keeps tripping. There are not many messages, but they all go to one person, and the agent answers for him while he is on a job.
Busiest hours: 07:00 to 10:00 and 18:00 to 21:00
Before work: the bathroom light has stopped working. The agent checks whether the power is out only there and books an evening slot.
After lunch an office writes: extra sockets are needed for new desks. The agent books the inspection for a day off, so it does not disturb the staff.
Evening: lights are needed in the yard for a morning plov. The agent asks for a photo of the yard and books the electrician before the celebration.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Yulduz! Sizni ertaga soat 18:00 ga yozib qoʻydim. Usta kuchlanishni oʻlchab, stabilizator kerakmi yoki yoʻqmi, aytib beradi.
Юлдуз, здравствуйте! Записала вас на завтра, на 18:00. Мастер замерит напряжение и скажет, нужен ли стабилизатор.
What the agent takes off your hands
Calls the electrician at a smell of burning
A blackened socket, crackling in the fuse box, a smell of burning plastic: the agent does not let words like these slip by. It asks the customer to switch that circuit off at the fuse box and wait for the electrician, and hands the request to whoever is on call that same minute, even at night.
Understands voice messages and fuse box photos
Customers often explain the problem in a voice message standing right by the fuse box. The agent understands it, replies in text and asks for a photo of the fuse box or the socket, then keeps it all together in the request for the electrician.
Puts the visit in the schedule
Books only into the electrician’s free time, so there are no double bookings. If a customer wants to move the visit, they write in the same chat and the agent offers a new time.
Quotes “from” prices
Answers from your price list: the call-out, a wiring point, fitting a stabiliser or a chandelier. The electrician names the final sum on site, and the agent never promises it in advance.
Keeps the celebration season in mind
In summer and autumn, the wedding season, electricians get called to run lights into courtyards and under awnings. The agent books these jobs ahead, asks for the date of the celebration and schedules the electrician to finish before it.
Chust: local context
One of the oldest towns in the Fergana Valley, which gave its name to the Bronze Age Chust culture.
The town is famous for Chust knives and skullcaps made by local craftsmen.
Crafts are handed down in families here, and people hear of a skilled master from neighbours before any advert.
On Sundays people from the surrounding villages come to the bazaar, and embroiderers bring their skullcaps to sell.
Customers in Chust write in Uzbek or Russian, sometimes within one message. The agent answers in the language the customer chose, checks the address and the landmark and books the electrician into free time.
Areas and landmarks customers mention
the Chust bazaar, the Mavlono Lutfulla Minaret, Navbahor mahalla
- Where
- Namangan Region
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes, that is routine: customers write in Uzbek, Russian or English, and the agent keeps to the customer’s language from the first message to the booking.
Can a customer describe the problem by voice?
Yes. The agent understands Telegram voice messages and replies in text. If the voice message leaves it unclear where the house is or what exactly is not working, it asks.
What does the agent do if there is a smell of burning?
It asks the customer to switch off the breaker for that circuit and not to use the socket, and gives no other advice. It passes the request with the address and photos straight to the on-call electrician and tells the customer the electrician will call back.
Can the agent tell whether a stabiliser is needed?
No, the electrician decides that after measuring the voltage. The agent quotes the “from” price for fitting one from your list, finds out what is happening with the lights and appliances and books the electrician to measure.
Where do I see the requests?
In your CRM if you use one, or in the built-in Solwees CRM. The photos, the voice messages, the address with its landmark and the whole chat are attached to the request.
Does it suit a business with just a couple of people?
Yes. In Chust the same person often does the work and answers customers. The agent takes over the chats so you do not have to stop what you are doing.
How do I get started?
Sign up, connect Telegram and upload your services with “from” prices. The first 7 days are free with no card, and the agent starts answering the same day.
Put the agent to work in Chust
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.