AI receptionist for electricians in Namangan
An electrician in Namangan spends half the day at other people’s fuse boxes and has no time for messages. The agent does that for him: it asks what happened, quotes the call-out price, finds a time and confirms the booking.
Hello! In the evenings the lights flicker and the air conditioner switches itself off. During the day everything is fine.
Hello! Do you have a voltage stabiliser fitted? And please send a photo of the fuse box.
No stabiliser. Photo sent. It’s a house, 21 Bobur Street, near School No. 7.
Thank you, I’ve added the photo to your request. Bekzod will measure the voltage and tell you what is needed. He can come tomorrow at 17:00 or 19:00. The call-out starts at 80,000 sum, and fitting a stabiliser starts at 120,000 sum. Which time suits you?
19:00, I won’t be home before then.
Booked: tomorrow at 19:00 with Bekzod. I’ll send a reminder during the day.
When customers write in Namangan
In the private-house districts the voltage sags in the evening: the lights flicker, the air conditioner will not start, and people write asking what to do. During the day they ask about sockets, lights and stabilisers. The agent answers at any hour, and if a customer mentions a smell of burning, it passes the request to the electrician at once.
Busiest hours: 08:00 to 11:00 and 18:00 to 22:00
Before work: the bathroom light has stopped working. The agent checks whether the power is out only there and books an evening slot.
After lunch an office writes: extra sockets are needed for new desks. The agent books the inspection for a day off, so it does not disturb the staff.
Evening: the lights flicker and the air conditioner cuts out. The agent asks about a stabiliser, requests a photo of the fuse box and books the electrician for tomorrow.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Nilufar! Sizni ertaga soat 18:00 ga yozib qoʻydim. Usta kuchlanishni oʻlchab, stabilizator kerakmi yoki yoʻqmi, aytib beradi.
Нилуфар, здравствуйте! Записала вас на завтра, на 18:00. Мастер замерит напряжение и скажет, нужен ли стабилизатор.
What the agent takes off your hands
Calls the electrician at a smell of burning
A blackened socket, crackling in the fuse box, a smell of burning plastic: the agent does not let words like these slip by. It asks the customer to switch that circuit off at the fuse box and wait for the electrician, and hands the request to whoever is on call that same minute, even at night.
Understands voice messages and fuse box photos
A voice message, a photo, a floor plan: the agent takes whatever the customer finds easiest to send and asks only for what is still missing for the visit.
Puts the visit in the schedule
Checks when the electrician is free and offers the customer two or three slots. It puts the chosen time in the calendar, saves the request in your CRM or the built-in Solwees CRM and sends the customer a reminder before the visit.
Quotes “from” prices
Answers from your price list: the call-out, a wiring point, fitting a stabiliser or a chandelier. The electrician names the final sum on site, and the agent never promises it in advance.
Keeps the celebration season in mind
In summer and autumn, the wedding season, electricians get called to run lights into courtyards and under awnings. The agent books these jobs ahead, asks for the date of the celebration and schedules the electrician to finish before it.
Namangan: local context
The centre of Namangan Region on the northern edge of the Fergana Valley and one of the largest cities in the country.
Namangan is known as the city of flowers, and every year from late May it holds a flower festival.
A big city with a neighbourly way of life: a lot is settled through acquaintances and the mahalla, and people recommend a good master to each other.
Neighbouring villages have become part of the city, and many customers live on the outskirts, some way from the centre.
The Fergana Valley has big families and big celebrations, and a wedding in the yard needs lighting, sockets for the music and lamps under the awning. The agent asks for the date and what needs doing, requests a photo of the yard and books the electrician in time for the celebration.
Areas and landmarks customers mention
Chorsu Bazaar, the Mulla Kirgiz Madrasa, Babur Park, Afsonalar Vodiysi park, Navoi Street
- Where
- Namangan Region
- Population
- over 700,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes, that is routine: customers write in Uzbek, Russian or English, and the agent keeps to the customer’s language from the first message to the booking.
Can a customer describe the problem by voice?
Yes. The agent understands Telegram voice messages and replies in text. If the voice message leaves it unclear where the house is or what exactly is not working, it asks.
What does the agent do if there is a smell of burning?
It asks the customer to switch off the breaker for that circuit and not to use the socket, and gives no other advice. It passes the request with the address and photos straight to the on-call electrician and tells the customer the electrician will call back.
Can the agent tell whether a stabiliser is needed?
The electrician decides once he has measured the voltage on site. For its part, the agent finds out when the lights flicker and what is switched on at the time, quotes “from” prices and books the visit.
Where do I see the requests?
In your CRM if you use one, or in the built-in Solwees CRM. The photos, the voice messages, the address with its landmark and the whole chat are attached to the request.
Our electrician also covers nearby towns in the valley. Can the agent handle that?
Yes. The agent checks the town and the landmark and books the visit on a day when the electrician works out that way. If a customer mentions a smell of burning, the request goes to the electrician at once, wherever it comes from.
How do I get started?
Connect Telegram, and WhatsApp if you like, then add your price list and your electricians’ schedule. It is free for 7 days with no card: enough to watch the agent handle live requests.
Put the agent to work in Namangan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.