AI receptionist for electricians in Kara-Suu
An electrician in Kara-Suu often works alone, going out on jobs and answering WhatsApp himself. The agent takes the chats off his hands: it asks what is not working and where, and books a free day. If a customer says something is sparking, the agent advises switching off the breaker and touching nothing, and tells the electrician at once.
Good evening! The kitchen sockets stopped working. The breaker in the panel tripped, I switch it back on and it trips again.
Good evening! Is anything sparking or smelling of burning right now?
No, they just don’t work.
All right. Please don’t switch that breaker on again until the electrician has looked at it. Ulan can come tomorrow at 10:00 or 18:00. The call-out and fault finding start at 500 som, and he will give the exact price after the check. Which time suits you?
18:00. It’s a house, 23 Sadovaya Street.
You’re booked for tomorrow at 18:00 with Ulan. I’ll remind you an hour before.
When customers write in Kara-Suu
From morning until lunch people write about things that can be planned: sockets, light fittings, rewiring. After work they write about what has broken: a room without power, a dead socket. The agent answers at any hour and passes anything urgent to the electrician at once.
Busiest hours: 08:00 to 11:00 and 17:00 to 20:00
Morning messages about renovations: the cost of wiring a new flat and when an electrician can come and look.
Afternoon, a shop writes: the sign lighting is out. The agent checks the address and opening hours and books an electrician.
Evening: everything in the kitchen is on and the breaker trips. The agent checks nothing is sparking and books an electrician.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Автоматты өчүрүңүз жана эч нерсеге тийбеңиз. Уста азыр сизге чалат.
Отключите, пожалуйста, автомат и ничего не трогайте. Мастер сейчас вам позвонит.
What the agent takes off your hands
Safety first
The first thing the agent asks is whether anything is sparking or smells of burning. If so, it asks the customer to switch off the breaker and touch nothing, gives no other advice and sends the request to the electrician that same minute.
Finds out what happened
Asks what exactly is not working (sockets, lights or a breaker) and what kind of place it is: a flat, a house or an office. The electrician arrives already knowing the job.
Books the visit
Offers the customer a time when the electrician is free and puts the visit straight into his Google Calendar. The customer and the request are saved in Bitrix24, amoCRM or the built-in Solwees CRM, and before the visit the customer gets a reminder.
Answers about prices and meters
How much a point costs, replacing a breaker or hanging a chandelier: the agent answers from your price list, always as a “from” price. About moving or replacing a meter it says only what you have allowed, and the electrician names the final sum on site.
Kara-Suu: local context
A town on the Uzbek border with one of the biggest bazaars in Central Asia.
Trade starts at dawn, and customers write from behind their stalls.
Trade with Uzbekistan runs through the town, so it is full of visiting buyers and hauliers.
Customers mostly write in Uzbek and Kyrgyz.
In Kara-Suu most homes are private houses, and in summer, with air conditioners on, old wiring does not always cope with the load. Customers write in Uzbek and Kyrgyz, and the agent answers in the same language.
Areas and landmarks customers mention
the bazaar, the border crossing, the town centre
- Where
- Osh Region
- Customer languages
- Uzbek, Kyrgyz, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. A customer can write in Kyrgyz, Uzbek, Russian or English: whatever language they start in, the agent answers in it. If the customer moves to another language during the chat, the agent moves with them.
Where do requests go?
The agent puts visits into Google Calendar if your electricians keep their schedule there, and saves customers and requests in Bitrix24 or amoCRM. If you have neither, everything stays in the built-in Solwees CRM.
What does the agent do if something is sparking or the power is out?
It writes to the customer: “Please switch off the breaker and do not touch anything.” That is where the advice ends: the agent never suggests fixing anything yourself and sends the request with the address to the electrician that same minute.
Can the agent quote a price?
Only a “from” price, and only from your price list: for example, per point or for fitting a socket. The electrician gives the final price after the inspection.
Does it make sense for a small team?
Yes. In Kara-Suu a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
The first 7 days are free, no card. Sign up, connect WhatsApp or Telegram, add your services with “from” prices, and the agent starts answering your customers the same day.
Put the agent to work in Kara-Suu
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.