AI receptionist for electricians in Kentau
In Kentau an electrician usually works for himself, with no dispatcher. The agent takes over his WhatsApp: it finds out what is not working, books a free day and reminds the customer, and if something is sparking, tells the electrician at once.
Hello! We’ve bought a second air conditioner, and the installer said it needs its own line from the panel. How much is that?
Hello! The price depends on how long the line is and how it has to run, so the electrician will give it after a look. The call-out starts at 3,000 tenge. Is it a flat or a house, and where is the panel compared with where the air conditioner goes?
A house, the panel is in the hall and the air conditioner goes in the bedroom. Address: a house, 3 Auezov Street.
Thank you. Nurlan can come on Saturday at 10:00 or on Monday at 18:30. Which is better for you?
Saturday works.
You’re booked for Saturday at 10:00 with Nurlan. I’ll remind you on Friday, and if your plans change, write here.
When customers write in Kentau
In Kentau there are many private houses, and in summer electricians hear about yard lighting, pumps and summer kitchens, and in the heat about breakers that cannot hold the air conditioners. Messages peak at lunchtime and after seven in the evening.
Busiest hours: 12:00 to 15:00 and 19:00 to 23:00
Morning: the bathroom light is dead and the switch just clicks. The agent books an electrician for the evening, when the owners are home.
A question about a separate line for a new air conditioner. The agent explains what the price depends on and books the electrician for Saturday.
Afternoon: a shop wants its window lighting replaced before opening tomorrow. The agent books the electrician for early morning.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Шебер ертең сағат 18:00-де келеді. Ол келгенше бұл автоматты қоспаңызшы.
Мастер будет у вас завтра в 18:00. До его приезда этот автомат не включайте, пожалуйста.
What the agent takes off your hands
Safety before booking
If a customer says something is sparking, smoking or smells of burning, the agent asks them to switch off the main breaker and leave the wiring alone, and to call 101 if there is smoke or fire. It passes the request to the on-call electrician that same minute.
Finds out what happened
Asks what exactly is not working, in the whole home or one room, what was switched on just before and whether it is a flat or a house. The electrician sets out already knowing the size of the job.
Books and reminds
Sees your electricians’ schedule, offers the customer a couple of options and books the one they choose. The request with its description and the chat is saved in your CRM or the built-in Solwees CRM.
Quotes only “from” prices
Quotes the call-out and standard jobs from your price list (a point, a new breaker, fitting a light), always as “from” prices. The electrician gives the total after the inspection.
Big jobs start with a survey
Wiring from scratch, a new panel or a line for an air conditioner is booked as a survey: the electrician comes, looks at the place and draws up an estimate, and the customer knows the cost of the visit in advance.
Kentau: local context
A town at the southern foot of the Karatau range; its name means “ore mountain”.
Kentau grew up on polymetallic mines and is known today for its transformer plant.
Turkestan is a stone’s throw away, and many people go there every day for work or study and come home in the evening.
Many Uzbek families live in town, and conversations here slip easily from Kazakh into Uzbek and back.
In Kentau there are many private houses, and in the summer heat air conditioners and pumps load the old wiring. Customers write in Kazakh, Russian and Uzbek, and the agent answers in the customer’s language.
Areas and landmarks customers mention
Yassawi Avenue, Bereke Bazaar, Achisai, Kantagi
- Where
- Turkestan Region
- Population
- over 70,000
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent reply to a customer in Kazakh or Uzbek?
Yes, in Kazakh if the customer wrote in Kazakh. Altogether the agent works in Kazakh, Russian, Uzbek and English, and a message mixing two languages does not throw it.
What does the agent do if a customer has something sparking?
It asks the customer to switch off the main breaker and touch nothing, and to call 101 if there is smoke or fire. Right after that the request with the address goes to the on-call electrician. The agent gives no repair advice.
Does the agent quote prices for the work?
It quotes the call-out and standard jobs if your price list has them, always as “from” prices. It never promises the final figure: the electrician gives it on site.
Where are the requests saved?
Wherever you already work with customers, or in the built-in Solwees CRM if you have no system. The electrician sees the whole request and does not have to ask the customer again.
Will the agent take a request for an air-conditioner line?
Yes. It asks whether it is a flat or a house, where the panel is and where the air conditioner will go, and books the electrician for a look. The electrician prices the work after that.
Is it worth it for a team of two or three?
Yes. In Kentau the same people often serve customers and answer the messengers. The agent takes over the chats, so work no longer stops for replies.
How do we connect the agent?
Connect your work WhatsApp, upload your price list with “from” prices and the electricians’ schedule. The first 7 days are free, no card.
Put the agent to work in Kentau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.