AI receptionist for electricians in Saryagash
While an electrician in Saryagash is rewiring one customer’s home, others are waiting for a reply on WhatsApp. The agent answers them itself: it collects the address and a description, books the visit and passes anything dangerous to the electrician ahead of the queue.
Hello! We’ve bought a second air conditioner, and the installer said it needs its own line from the panel. How much is that?
Hello! The price depends on how long the line is and how it has to run, so the electrician will give it after a look. The call-out starts at 3,000 tenge. Is it a flat or a house, and where is the panel compared with where the air conditioner goes?
A house, the panel is in the hall and the air conditioner goes in the bedroom. Address: a house, 3 Abai Street.
Thank you. Yerzhan can come on Saturday at 10:00 or on Monday at 18:30. Which is better for you?
Saturday works.
You’re booked for Saturday at 10:00 with Yerzhan. I’ll remind you on Friday, and if your plans change, write here.
When customers write in Saryagash
From May to September air conditioners run in Saryagash, and in the evening, with all of them on, breakers trip. Electricians hear about new air-conditioner lines in the daytime and about breakdowns in the evening.
Busiest hours: 12:00 to 15:00 and 19:00 to 23:00
A question about a separate line for a new air conditioner. The agent explains what the price depends on and books the electrician for Saturday.
Afternoon: a shop wants its window lighting replaced before opening tomorrow. The agent books the electrician for early morning.
Evening: a request for lights in the yard and out to the summer kitchen. The agent books the weekend.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Шебер ертең сағат 18:00-де келеді. Ол келгенше бұл автоматты қоспаңызшы.
Мастер будет у вас завтра в 18:00. До его приезда этот автомат не включайте, пожалуйста.
What the agent takes off your hands
Safety before booking
If a customer says something is sparking, smoking or smells of burning, the agent asks them to switch off the main breaker and leave the wiring alone, and to call 101 if there is smoke or fire. It passes the request to the on-call electrician that same minute.
Finds out what happened
Finds out whether the breaker trips again, which appliances were running at the time and how old the wiring is. Those answers go into the request, so the electrician does not have to phone the customer with questions.
Books and reminds
Books the visit into a free slot, confirms the time and sends the customer a reminder the day before. The customer can move the visit in the same chat.
Quotes only “from” prices
The agent never makes up an estimate for wiring or panel work: it quotes the call-out or survey price, and the electrician works out the cost of the job on site.
Big jobs start with a survey
If a customer asks about wiring a whole flat or house, the agent asks for the floor area and the number of rooms and books the electrician for a look. The estimate comes after the survey, not from the chat.
Saryagash: local context
The centre of Saryagash District on the Uzbek border and a spa town built on thermal mineral water.
The spring was found by geologists looking for oil, and the bottled water named after the town is known across the country.
People come from all over the country for treatment at the sanatoriums, the season runs from early spring to late autumn, and guests write ahead to plan their procedures.
Transit traffic to the border runs through town, and the market is full of local fruit, nuts and dried fruit.
In Saryagash sanatoriums and guesthouses work all season, and a building without power cannot wait. The agent tells such a request from a household one, passes it to the electrician at once and answers in Kazakh, Russian or Uzbek.
Areas and landmarks customers mention
the resort area, Alyp Market, the railway station, Samal
- Where
- Turkestan Region
- Population
- over 60,000
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent reply to a customer in Kazakh or Uzbek?
Yes. The agent answers in Kazakh, Russian, Uzbek and English, in the language of the customer’s message. If someone changes language during the conversation, the agent changes with them.
What does the agent do if a customer has something sparking?
It asks the customer to switch off the main breaker and touch nothing, and to call 101 if there is smoke or fire. Right after that the request with the address goes to the on-call electrician. The agent gives no repair advice.
Does the agent quote prices for the work?
Only “from” prices from your list: the call-out, a point, a new breaker. The electrician draws up the estimate for bigger jobs after the inspection, and the agent explains that to the customer.
Where are the requests saved?
Wherever you already work with customers, or in the built-in Solwees CRM if you have no system. The electrician sees the whole request and does not have to ask the customer again.
Will the agent take a request for an air-conditioner line?
Yes. It asks whether it is a flat or a house, where the panel is and where the air conditioner will go, and books the electrician for a look. The electrician prices the work after that.
How do we connect the agent?
Connect your work WhatsApp, upload your price list with “from” prices and the electricians’ schedule. The first 7 days are free, no card.
Put the agent to work in Saryagash
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.