AI receptionist for electricians in Turkestan
In Turkestan people write to the electrician on WhatsApp about sockets, lights and tripped breakers while he is standing at someone else’s panel. The agent answers for him: it finds out what happened, quotes the call-out price and books a free slot.
Help, the kitchen socket sparked and went black, and it smells burnt!
The main thing right now: switch off the main breaker in the panel and don’t touch the socket. If there is smoke or fire, call 101.
Switched it off, no smoke. Address: 6 Zhambyl Street, flat 19.
Thank you. I’ve passed your request to the on-call electrician with the address and this chat. Nurlan will call you and say when he’ll be there.
And how much is the call-out?
The call-out starts at 4,000 tenge, and the electrician will price the repair on site. Please keep the breaker off until he arrives.
When customers write in Turkestan
From May to September air conditioners run in Turkestan, and in the evening, with all of them on, breakers trip. Electricians hear about new air-conditioner lines in the daytime and about breakdowns in the evening.
Busiest hours: 12:00 to 15:00 and 19:00 to 23:00
In the heat the breaker trips when two air conditioners run. The agent asks whether the sockets get hot and books an electrician.
Evening: a request for lights in the yard and out to the summer kitchen. The agent books the weekend.
A socket sparks and smells burnt. The agent asks for the main breaker to be switched off and passes the request straight to the on-call electrician.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Шебер ертең сағат 18:00-де келеді. Ол келгенше бұл автоматты қоспаңызшы.
Мастер будет у вас завтра в 18:00. До его приезда этот автомат не включайте, пожалуйста.
What the agent takes off your hands
Safety before booking
If a customer says something is sparking, smoking or smells of burning, the agent asks them to switch off the main breaker and leave the wiring alone, and to call 101 if there is smoke or fire. It passes the request to the on-call electrician that same minute.
Finds out what happened
Finds out whether the breaker trips again, which appliances were running at the time and how old the wiring is. Those answers go into the request, so the electrician does not have to phone the customer with questions.
Books and reminds
Sees your electricians’ schedule, offers the customer a couple of options and books the one they choose. The request with its description and the chat is saved in your CRM or the built-in Solwees CRM.
Quotes only “from” prices
Quotes the call-out and standard jobs from your price list (a point, a new breaker, fitting a light), always as “from” prices. The electrician gives the total after the inspection.
Big jobs start with a survey
If a customer asks about wiring a whole flat or house, the agent asks for the floor area and the number of rooms and books the electrician for a look. The estimate comes after the survey, not from the chat.
Turkestan: local context
The centre of Turkestan Region, once known as Yasy and one of the main cities of the Kazakh Khanate.
It is home to the Mausoleum of Khoja Ahmed Yasawi, a UNESCO World Heritage site and a place of pilgrimage.
Pilgrims and tourists come all year round, most of all in spring around Nauryz, when the hotels and cafes by the mausoleum stay open late.
The old town is private houses and the bazaar, the new centre is blocks of flats and hotels, and Kazakh and Uzbek are heard on the streets equally often.
In Turkestan hotels and guesthouses take pilgrims all year, and in summer the rooms run air conditioners. If a room loses power, the agent books the request for the earliest slot, and puts planned rewiring on quieter days.
Areas and landmarks customers mention
the Old Town, Zhana Kala, Kuanysh Bazaar, Tauke Khan Avenue, the Mausoleum of Khoja Ahmed Yasawi
- Where
- Turkestan Region
- Population
- over 230,000
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent reply to a customer in Kazakh or Uzbek?
Yes. The agent answers in Kazakh, Russian, Uzbek and English, in the language of the customer’s message. If someone changes language during the conversation, the agent changes with them.
What does the agent do if a customer has something sparking?
It asks the customer to switch off the main breaker and touch nothing, and to call 101 if there is smoke or fire. Right after that the request with the address goes to the on-call electrician. The agent gives no repair advice.
Does the agent quote prices for the work?
Only “from” prices from your list: the call-out, a point, a new breaker. The electrician draws up the estimate for bigger jobs after the inspection, and the agent explains that to the customer.
Where are the requests saved?
In your CRM or the built-in Solwees CRM. The request holds the address, the description, any photos the customer sent and the whole chat, and the visit goes straight into the electrician’s schedule.
Will the agent take a request for an air-conditioner line?
Yes. It asks whether it is a flat or a house, where the panel is and where the air conditioner will go, and books the electrician for a look. The electrician prices the work after that.
How do we connect the agent?
Sign up, connect WhatsApp or Telegram and add your services. The agent works free for a week, no card needed, and you see straight away how it answers your customers.
Put the agent to work in Turkestan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.