AI receptionist for electricians in Nurafshon
In Nurafshon an electrician usually works alone and answers customers himself, between jobs. The agent takes that off him: it takes the request, books a free day and reminds the customer, and tells him at once about a smell of burning or sparks.
Hello! In the evenings the lights flicker and the air conditioner switches itself off. During the day everything is fine.
Hello! Do you have a voltage stabiliser fitted? And please send a photo of the fuse box.
No stabiliser. Photo sent. It’s a house, 21 Bobur Street, near School No. 7.
Thank you, I’ve added the photo to your request. Sherzod will measure the voltage and tell you what is needed. He can come tomorrow at 17:00 or 19:00. The call-out starts at 60,000 sum, and fitting a stabiliser starts at 100,000 sum. Which time suits you?
19:00, I won’t be home before then.
Booked: tomorrow at 19:00 with Sherzod. I’ll send a reminder during the day.
When customers write in Nurafshon
In a small town one electrician covers several mahallas, and every morning starts with voice messages: lights flickering here, a dead socket there. The agent deals with them first and books the jobs into free time, while a smell of burning or sparks goes to the electrician at once.
Busiest hours: 07:00 to 10:00 and 18:00 to 21:00
Before work: the bathroom light has stopped working. The agent checks whether the power is out only there and books an evening slot.
Afternoon: lighting for the yard ahead of a family celebration. The agent asks for a photo of the yard and books the electrician to take a look.
Evening: the lights flicker and the air conditioner cuts out. The agent asks about a stabiliser, requests a photo of the fuse box and books the electrician for tomorrow.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Guzal! Sizni ertaga soat 18:00 ga yozib qoʻydim. Usta kuchlanishni oʻlchab, stabilizator kerakmi yoki yoʻqmi, aytib beradi.
Гузал, здравствуйте! Записала вас на завтра, на 18:00. Мастер замерит напряжение и скажет, нужен ли стабилизатор.
What the agent takes off your hands
Calls the electrician at a smell of burning
A blackened socket, crackling in the fuse box, a smell of burning plastic: the agent does not let words like these slip by. It asks the customer to switch that circuit off at the fuse box and wait for the electrician, and hands the request to whoever is on call that same minute, even at night.
Understands voice messages and fuse box photos
A voice message, a photo, a floor plan: the agent takes whatever the customer finds easiest to send and asks only for what is still missing for the visit.
Puts the visit in the schedule
Checks when the electrician is free and offers the customer two or three slots. It puts the chosen time in the calendar, saves the request in your CRM or the built-in Solwees CRM and sends the customer a reminder before the visit.
Quotes “from” prices
Asked “how much per point?”, the agent answers with a “from” price and explains that the electrician will draw up the estimate for the flat at the inspection. That way the customer is not waiting on a single figure that would have to change later.
Keeps the celebration season in mind
Before Navruz, weddings and big family gatherings, requests for lighting and sockets in the yard pick up. The agent asks for the date of the event and offers a time well ahead, so the work does not land on the last day.
Nurafshon: local context
The administrative centre of Tashkent Region, south of the capital; until it was renamed it was called Toytepa.
It lies on the Tashkent to Kokand road, next to the Tashkent Sea reservoir.
Since the regional offices moved here, the town is full of people on business during the week and noticeably emptier in the evening.
The town is small and growing fast, and newcomers often find masters and doctors through friends and messengers.
In Nurafshon there are many houses with gardens, and in summer owners ask for lights at the gate, in the garden and under the awning. The agent asks how many lights and where, requests a photo of the yard and books the visit on a free day.
Areas and landmarks customers mention
Toytepa, the regional administration, the Tashkent Sea
- Where
- Tashkent Region
- Population
- over 50,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent understands Uzbek and Russian, including when they are mixed in one sentence, and answers in the customer’s language. If people write in English, it answers that way too.
Can a customer describe the problem by voice?
Yes. The agent understands Telegram voice messages and replies in text. If the voice message leaves it unclear where the house is or what exactly is not working, it asks.
What does the agent do if there is a smell of burning?
It asks the customer to switch off the breaker for that circuit and not to use the socket, and gives no other advice. It passes the request with the address and photos straight to the on-call electrician and tells the customer the electrician will call back.
Can the agent tell whether a stabiliser is needed?
The electrician decides once he has measured the voltage on site. For its part, the agent finds out when the lights flicker and what is switched on at the time, quotes “from” prices and books the visit.
Where do I see the requests?
In your CRM if you use one, or in the built-in Solwees CRM. The photos, the voice messages, the address with its landmark and the whole chat are attached to the request.
Does it work if the electrician comes out from Tashkent?
Yes. The agent offers customers the days the electrician works here, confirms the time in advance and sends a reminder the day before. If something smells of burning or sparks, it tells the electrician at once and advises the customer to switch off the breaker.
How do I get started?
Sign up, connect Telegram and upload your services with “from” prices. The first 7 days are free with no card, and the agent starts answering the same day.
Put the agent to work in Nurafshon
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.