AI receptionist for electricians in Tashkent
While an electrician in Tashkent is assembling a fuse box on one job, new customers are waiting for a reply on Telegram. The agent answers for him: it finds out what needs doing, asks for a photo or a floor plan and books the visit into free time.
Hello! We’ve bought a flat in a new building, just a bare shell. How much do you charge for wiring per point?
Hello! Wiring starts at 50,000 sum per point, and the fuse box is priced separately. The electrician will draw up the estimate for the whole flat on site, once he has seen the walls and the layout. Could you send the floor plan and the address?
Sent. Three rooms, 21 Buyuk Ipak Yuli Street, flat 87.
Thank you, I’ve added it to your request. Sherzod can look at the flat on Thursday at 10:00 or on Saturday at 12:00. The inspection call-out starts at 100,000 sum. Which suits you?
Saturday at 12:00.
Booked: Saturday at 12:00 with Sherzod. I’ll send a reminder on Friday evening.
When customers write in Tashkent
In summer the peak is in the evening, when every flat runs its air conditioner at once. In winter people write about heaters and underfloor heating that trip the breaker. Daytime is calmer: questions about prices, fuse boxes and moving sockets before a renovation.
Busiest hours: 09:00 to 12:00 and 18:00 to 23:00
Morning: can a stabiliser be fitted for the whole house, and what does it cost? The agent quotes the “from” price and books the electrician to look at the fuse box.
At lunch a chaikhana writes: the kitchen breaker has tripped and guests are expected by evening. The agent checks there is no smell of burning and finds the electrician the nearest slot.
Evening: a flat in a new building, how much per point and when can the electrician look at it? The agent quotes the “from” price, asks for the floor plan and books an inspection.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Lobar! Sizni ertaga soat 18:00 ga yozib qoʻydim. Usta kuchlanishni oʻlchab, stabilizator kerakmi yoki yoʻqmi, aytib beradi.
Лобар, здравствуйте! Записала вас на завтра, на 18:00. Мастер замерит напряжение и скажет, нужен ли стабилизатор.
What the agent takes off your hands
Calls the electrician at a smell of burning
The agent gives no repair tips. The only thing it asks for when there is a smell of burning or sparks is to switch off the breaker. From there it is the electrician’s job, and the agent makes sure he hears about the request at once.
Understands voice messages and fuse box photos
Customers often explain the problem in a voice message standing right by the fuse box. The agent understands it, replies in text and asks for a photo of the fuse box or the socket, then keeps it all together in the request for the electrician.
Puts the visit in the schedule
Checks when the electrician is free and offers the customer two or three slots. It puts the chosen time in the calendar, saves the request in your CRM or the built-in Solwees CRM and sends the customer a reminder before the visit.
Quotes “from” prices
Asked “how much per point?”, the agent answers with a “from” price and explains that the electrician will draw up the estimate for the flat at the inspection. That way the customer is not waiting on a single figure that would have to change later.
Keeps the celebration season in mind
In summer and autumn, the wedding season, electricians get called to run lights into courtyards and under awnings. The agent books these jobs ahead, asks for the date of the celebration and schedules the electrician to finish before it.
Tashkent: local context
The capital of the country and the largest city in Central Asia, with over 3 million people.
The country’s business and transport hub, with the first metro in Central Asia.
Telegram replaced the phone call here long ago: people ask the price, check the address and move a visit there, often from a traffic jam or from work.
In summer the daytime heat pushes life into the evening: after sunset people head out to parks, cafes and salons, and chats only quieten down at night.
In Tashkent new buildings go up whole blocks at a time, and flats in them are usually sold as a bare shell. The owner starts the renovation with the wiring and wants to know the budget up front. The agent answers from your price list, asks for the floor plan and books the electrician for an inspection, where the exact estimate is worked out.
In the older panel blocks in Tashkent the wiring is often still aluminium and was never meant for an air conditioner in every room. In summer these flats write about tripped breakers and hot sockets. The agent first asks about any smell of burning and passes a hot socket to the electrician at once.
Areas and landmarks customers mention
Chilanzar, Yunusabad, Sergeli, Karakamysh, TTZ, Beshagach, Chorsu, Alay Bazaar
- Where
- the capital
- Population
- over 3 million
- Customer languages
- Uzbek, Russian, English
- Where they write
- Telegram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent understands Uzbek and Russian, including when they are mixed in one sentence, and answers in the customer’s language. If people write in English, it answers that way too.
What does the agent do if there is a smell of burning?
A request like that skips the queue. The agent asks for the circuit to be switched off at the fuse box, checks the address and hands everything to the electrician at once. It never gives advice like “try fixing it yourself”.
Can the agent tell whether a stabiliser is needed?
The electrician decides once he has measured the voltage on site. For its part, the agent finds out when the lights flicker and what is switched on at the time, quotes “from” prices and books the visit.
Where do I see the requests?
Wherever you already run your work: in your CRM and your electricians’ calendar. If you have no system, requests and customers stay in the built-in Solwees CRM.
Does the agent understand Telegram voice messages?
Yes. In Tashkent many people talk rather than type. The agent understands a Telegram voice message and answers in text: quotes the call-out price and books a technician for a convenient time.
How do I get started?
Sign up, connect Telegram and upload your services with “from” prices. The first 7 days are free with no card, and the agent starts answering the same day.
Put the agent to work in Tashkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.