AI receptionist for electricians in Yangiyul
In Yangiyul an electrician usually works alone and answers customers himself, between jobs. The agent takes that off him: it takes the request, books a free day and reminds the customer, and tells him at once about a smell of burning or sparks.
Good evening! The socket by the cooker has gone black and there’s a smell of burning plastic.
Good evening! Please switch off the kitchen circuit at the fuse box and don’t use that socket. Is anything sparking or smoking right now?
Switched it off, no smoke. 54 Navoi Street, flat 16.
Thank you. This is better not left until morning, so I’ve passed your request to the on-call electrician. Sherzod will call you back and say what time he’ll come.
OK. How much will it cost?
The call-out starts at 60,000 sum, and the electrician will price the work once he has looked at the wiring.
When customers write in Yangiyul
Before weddings and family celebrations people write to the electrician to run lights into the yard and under the awning. The rest of the time it is sockets, chandeliers and breakers. The agent keeps the bookings for the whole season, so everything is done in time for the celebration.
Busiest hours: 07:00 to 10:00 and 18:00 to 21:00
Before work: the bathroom light has stopped working. The agent checks whether the power is out only there and books an evening slot.
At lunch a chaikhana writes: the kitchen breaker has tripped and guests are expected by evening. The agent checks there is no smell of burning and finds the electrician the nearest slot.
Evening: the socket by the cooker has blackened and smells of plastic. The agent asks for the kitchen circuit to be switched off and passes the request straight to the on-call electrician.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Lobar! Sizni ertaga soat 18:00 ga yozib qoʻydim. Usta kuchlanishni oʻlchab, stabilizator kerakmi yoki yoʻqmi, aytib beradi.
Лобар, здравствуйте! Записала вас на завтра, на 18:00. Мастер замерит напряжение и скажет, нужен ли стабилизатор.
What the agent takes off your hands
Calls the electrician at a smell of burning
The agent gives no repair tips. The only thing it asks for when there is a smell of burning or sparks is to switch off the breaker. From there it is the electrician’s job, and the agent makes sure he hears about the request at once.
Understands voice messages and fuse box photos
Customers often explain the problem in a voice message standing right by the fuse box. The agent understands it, replies in text and asks for a photo of the fuse box or the socket, then keeps it all together in the request for the electrician.
Puts the visit in the schedule
Checks when the electrician is free and offers the customer two or three slots. It puts the chosen time in the calendar, saves the request in your CRM or the built-in Solwees CRM and sends the customer a reminder before the visit.
Quotes “from” prices
Asked “how much per point?”, the agent answers with a “from” price and explains that the electrician will draw up the estimate for the flat at the inspection. That way the customer is not waiting on a single figure that would have to change later.
Keeps the celebration season in mind
In summer and autumn, the wedding season, electricians get called to run lights into courtyards and under awnings. The agent books these jobs ahead, asks for the date of the celebration and schedules the electrician to finish before it.
Yangiyul: local context
A town on the right bank of the Chirchiq south-west of Tashkent that began as a railway junction; its name means “new road”.
Its food industry is well known, above all the oil and fat plant.
Many commute to Tashkent for work or study and write early in the morning on the way or in the evening once home.
Life around the farmers’ bazaar is busy from the morning, and by evening the town quietens down as neighbours gather in courtyards and mahallas.
In Yangiyul there are many houses with gardens, and in summer owners ask for lights at the gate, in the garden and under the awning. The agent asks how many lights and where, requests a photo of the yard and books the visit on a free day.
Areas and landmarks customers mention
the farmers’ bazaar, Gulbahor, Samarkand Street, Navoi Park
- Where
- Tashkent Region
- Population
- over 80,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent understands Uzbek and Russian, including when they are mixed in one sentence, and answers in the customer’s language. If people write in English, it answers that way too.
Can a customer describe the problem by voice?
Yes, and many people do, standing by the fuse box. The agent understands the voice message, replies in text and saves the gist in the request, so the electrician does not have to listen to anything again.
What does the agent do if there is a smell of burning?
A request like that skips the queue. The agent asks for the circuit to be switched off at the fuse box, checks the address and hands everything to the electrician at once. It never gives advice like “try fixing it yourself”.
Can the agent tell whether a stabiliser is needed?
No, the electrician decides that after measuring the voltage. The agent quotes the “from” price for fitting one from your list, finds out what is happening with the lights and appliances and books the electrician to measure.
Where do I see the requests?
In your CRM if you use one, or in the built-in Solwees CRM. The photos, the voice messages, the address with its landmark and the whole chat are attached to the request.
Does it work if the electrician comes out from Tashkent?
Yes. The agent offers customers the days the electrician works here, confirms the time in advance and sends a reminder the day before. If something smells of burning or sparks, it tells the electrician at once and advises the customer to switch off the breaker.
How do I get started?
Sign up, connect Telegram and upload your services with “from” prices. The first 7 days are free with no card, and the agent starts answering the same day.
Put the agent to work in Yangiyul
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.