AI receptionist for electricians in Tokmok
In Tokmok an electrician cannot answer chats while standing at a panel. The agent takes the chats over: it finds out what happened, quotes “from” prices from your list and books the visit.
Good evening! The kitchen sockets stopped working. The breaker in the panel tripped, I switch it back on and it trips again.
Good evening! Is anything sparking or smelling of burning right now?
No, they just don’t work.
All right. Please don’t switch that breaker on again until the electrician has looked at it. Erlan can come tomorrow at 10:00 or 18:00. The call-out and fault finding start at 600 som, and he will give the exact price after the check. Which time suits you?
18:00. It’s a house, 23 Sadovaya Street.
You’re booked for tomorrow at 18:00 with Erlan. I’ll remind you an hour before.
When customers write in Tokmok
In the daytime people write about planned work: wiring, sockets, lights, the panel. In the evening, when everything at home is switched on, messages come in about tripped breakers and sockets that stopped working. If a customer says something is sparking or the power is out, the agent advises switching off the breaker and touching nothing, and passes the request to the electrician at once.
Busiest hours: 09:00 to 12:00 and 18:00 to 21:00
Morning messages about renovations: the cost of wiring a new flat and when an electrician can come and look.
Afternoon, a shop writes: the sign lighting is out. The agent checks the address and opening hours and books an electrician.
Evening: everything in the kitchen is on and the breaker trips. The agent checks nothing is sparking and books an electrician.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Автоматты өчүрүңүз жана эч нерсеге тийбеңиз. Уста азыр сизге чалат.
Отключите, пожалуйста, автомат и ничего не трогайте. Мастер сейчас вам позвонит.
What the agent takes off your hands
Safety first
The first thing the agent asks is whether anything is sparking or smells of burning. If so, it asks the customer to switch off the breaker and touch nothing, gives no other advice and sends the request to the electrician that same minute.
Finds out what happened
Finds out whether the power is out in the whole house or one room, whether the breaker trips again and what was switched on just before. With those answers the electrician understands the job before setting out and brings everything he needs.
Books the visit
Offers the customer a time when the electrician is free and puts the visit straight into his Google Calendar. The customer and the request are saved in Bitrix24, amoCRM or the built-in Solwees CRM, and before the visit the customer gets a reminder.
Answers about prices and meters
How much a point costs, replacing a breaker or hanging a chandelier: the agent answers from your price list, always as a “from” price. About moving or replacing a meter it says only what you have allowed, and the electrician names the final sum on site.
Tokmok: local context
One of the largest towns of the Chuy valley, about 60 km from Bishkek, next to the Burana Tower.
Many customers work in the capital and write on their way home.
The road to Issyk-Kul runs nearby, and summer traffic grows noticeably.
Many people work or study in Bishkek and come home in the evening.
Electricians working in Tokmok often come from Bishkek or nearby villages, and a trip for a single socket does not pay. The agent groups routine jobs on the days the electrician is around, and if something sparks or the power is out, passes the request on at once.
Areas and landmarks customers mention
the central market, the Bishkek road, the Burana Tower
- Where
- Chuy Region
- Population
- over 70,000
- Customer languages
- Russian, Kyrgyz
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. A customer can write in Kyrgyz, Russian or English: whatever language they start in, the agent answers in it. If the customer moves to another language during the chat, the agent moves with them.
Where do requests go?
Into Bitrix24 or amoCRM if you already work there, or into the built-in Solwees CRM. If your electricians keep their visits in Google Calendar, the agent sees their free time and books straight into it.
What does the agent do if something is sparking or the power is out?
It gives one piece of advice only: switch off the breaker and do not touch anything. It gives no other repair tips and passes the request straight to the electrician with the address and a summary of the chat.
Can the agent quote a price?
Yes, if the price is in your list: per point, for replacing a breaker or fitting a light, and always as a “from” price. The electrician names the final sum after the inspection, and the agent does not promise it in advance.
Does it work if customers drive in from Bishkek?
Yes. The agent explains how to reach you in Tokmok and offers a time that allows for the drive. If a customer is running late, they write in the same chat and the agent tells your staff.
How do I try it?
The first 7 days are free, no card. Sign up, connect WhatsApp or Telegram, add your services with “from” prices, and the agent starts answering your customers the same day.
Put the agent to work in Tokmok
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.